Managing your Move
The First Step
Start by contacting Crown and speaking with one of our friendly Customer Sales Consultants, who will either discuss your move in detail over the phone, or arrange for one of our Residential Consultants to visit you in your home. This is a free, no-obligation service. Our Consultants will be able to explain exactly how Crown would manage your relocation and survey your effects, before providing you with a comprehensive ‘house removals’ quote. Whether you’re looking at just moving a few items or a full house, Crown can help. We can also arrange transit insurance protection, pet relocation, vehicle transport and other additional services.
On The Day
Once you have confirmed your house removal with Crown Relocations, a dedicated coordinator will act as your single point-of-contact at origin to manage your move, assist with documentation and to ensure that we meet or exceed your service expectations. On the day of relocation our pack team will arrive at your residence. If you are moving locally or domestically, they will blanket-wrap and pad the furniture and plastic-bag the mattresses and lounge suites. Selected items can be export wrapped for extra protection and Plasma/LCD TVs are boxed. Depending on what you have organised, the cartons will be packed by Crown or ‘owner-packed’ before being loaded into the furniture vehicle or purpose-built container. For international house removals, all of the furniture is export wrapped and the boxes professionally packed. Custom-built crates are used to protect fragile and high-value items. All of your belongings will be well labelled and recorded on a detailed packing inventory.
At your destination you will work with a dedicated coordinator who will arrange all aspects of the delivery and set up service. As your items are unloaded and placed in the right rooms, they will be checked off the original packing inventory. Cartons that were ‘packed by Crown’ will be unpacked to a flat surface and all of the waste packing materials taken away. Because there are Crown offices at all major destinations, we don’t have to rely on third party agents and you are assured of the same high-quality Crown service from beginning to end.
A few tips for delivery day:
- Avoid having your delivery scheduled on the same day as your property settlement given that settlements can be subject to delays.
- Ensure Crown is well aware of any difficult access issues at the new residence. If you wish to delay delivery, Crown also has storage options available at destination. These costs will be provided to you by your Consultant at the start of the move.
To arrange a quotation call our office Free on 0508 227 696, get an online Ballpark estimate, complete our Home visit request or get a Full quote.