We take pride in setting ourselves apart from the pack here at Crown.
As well as spearheading a number of industry leading initiatives, we also strive to set the gold standard for employee satisfaction and workplace culture.
We focus on enabling our workforce: giving them a voice and the freedom to contribute feedback and ideas, as well as supporting their personal goals and ambitions within the company.
Who we are: Crown values
Our brand values are the backbone of our company’s culture, and shape the way we do things on a daily basis.
They are our promises to both ourselves and our customers, and describe the behaviours that underpin the success of the Crown Relocations brand:
- Determined: It’s simple - we are determined to do the best for our colleagues, our customers and ourselves. Our drive to improve is what gives us the edge in our marketplace.
- Caring: We care about people. We care about their experience, their feelings, and their environment. No matter who, what or where they are.
- Open minded: Thinking differently is what we do. To overcome challenges we embrace them with open and inventive minds in all situations.
- There: We are always ‘there’ for our customers and colleagues when and where they need us. We are attentive, with genuine interest and guidance.
- Sharing: The experience and insight that is shared between people, offices and countries is the backbone to our company infrastructure. Sharing knowledge and experience is the platform for growth and wisdom.
We think of joining Crown as the beginning of a journey, and we are responsible for providing the right environment where personal goals and successes can be achieved: Our ultimate goal is always to promote from within.
From Moving Services, to Records Management and Business Relocations, working within our Operations team is about enjoying being on the frontline.
All operational field roles have assured career pathways, with a framework that encourages workers to climb the ranks and gain new skills.
Twice a year each employee has a performance review, where positive performance means the chance to receive additional training and/or development opportunities.
This may include selection for the Leadership Development Programme, where participants are involved in a training workshop and an external leadership course.
Packer, drivers and store personnel all have the chance to achieve ‘pro level’ status through Crown’s career framework.
Our Operational Employment Guideline serves to ensure that Crown’s operational leadership is visible, engaged and values led. This is achieved through:
- Improving each individuals knowledge and skills
- Involvement in development and training opportunities
- Sourcing regular performance feedback
- Regular performance based remuneration reviews
- Supporting career progression through our levels
Interested? Contact us.
A unique initiative created by Crown New Zealand, SmartWork is a business partnership programme available to all operational staff.
The main difference between SmartWorkers and other staff is that SmartWorkers are paid by the job and not the hour. Basically, it offers workers the chance to become a contractor without the downside of owning trucks or employing staff.
For Crown, it enables us to maximise the potential of our workforce while rewarding our most productive staff.
There are three levels of SmartWorkers; SmartWorker, SmartWorker PRO and SmartWorker Elite. After a qualifying period in the company, all workers are encouraged to work towards becoming a SmartWorker.
To find out more about the SmartWork Programme, contact us.
If sales management, customer fulfillment, procurement, people management, profit and loss, and administration are some of your specialties, you could be in luck!
Each of our 15 Business Units has a Regional or Branch Manager with responsibility for all aspects of that business.
These roles can include hands on responsibility for Moving Services, Records Management and Business Relocations divisions within their particular region.
Interested? contact us
When it comes to the field of logistics, we have a huge range of career opportunities available.
From supervisory level opportunities in Warehousing and Operations, to specialist Regional Operations Trainers, to Management and Supervisory positions available in our Domestic and International Service Centres.
Our branches also have Inbound Coordinators who deal with government agencies such as the Ministry of Primary Industry (MAF) and the New Zealand Customs Department.
To find out more, contact us here.
Fostering long term, profitable business relationships and creating value for our corporate clients is the name of the game for our Business Development team.
With over 5,000 corporate relocations per year, our high performing staff have secured a significant share of the Business-to-Business market.
Residential Sales Consultants
Our sales programme varies slightly to conventional methods; we focus on building rapport and making a difference… and it works.
From the first point of contact with the Service Centre, through to our in-home residential sales team, we employ a structured approach tailored to customer satisfaction.
Through these proven sales strategies, our Residential Sales Team and Service Centre Consultants have enjoyed considerable success in the marketplace.
If either of these positions are of interest, contact us.
Move Managers & Coordinators
Roles within our Move Management Team are designed to ensure customers receive a full measure of service and experience a positive relocation with us.
These positions are crucial as we focus on delivering a superior service.
There are a number of career pathways within our Move Management Team, including; Customer Service Coordinators who work one-on-one with customers throughout our branch network, and Account Managers who work closely with our major corporate clients and Key Accounts.
If you are interested in finding out more please contact us.
The Engine Room
Every successful business is powered through the work done behind the scenes in the Engine Room.
Our Head Office Services team provides financial and accounting support, information technology expertise, marketing support, quality control, insurance management services and human resources support.
Basically, all the necessary resources our branch network needs to operate comes from the Engine Room.
If you are interested in finding out more please contact us.
Training and Development
In order to provide the best possible working environment for our employees, we focus strongly on personal development and improvement.
From the day a new worker starts with us, this becomes apparent, as they undergo a formal orientation programme straight away. The programme incorporates classroom style induction, specialist training, and online courses done through Crown University.
Operations staff enjoy regular training with Regional Operations Trainers, as well as online Driver Safety training, the Crown Touch training programme, and Health and Safety training.
Company funded qualifications are also on offer in addition to individual training and development.
Our sales teams are involved in weekly sales meetings where performance indicators are tabled and specific training provided. Each sales consultant also receives regular visitations and one-on-one engagement with our National Sales Trainer.
All employees have individual training plans developed in collaboration with their direct manager, as well as access to internal and external training courses and personal development programmes.
We also facilitate regular review meetings to discuss Key Performance indicators and progress.
Benefits and Recognition
Crown employees receive a number of different benefits as part of our employee-first vision.
Extra effort and achievement is rewarded through various bonus and incentive schemes, for example, all permanent staff that have successfully completed their trial period are eligible to earn an individual quarterly bonus and payment for outstanding performance.
Operational staff also have the opportunity to be nominated and recognised for outstanding achievement each quarter, with successful nominees receiving a recognition letter and financial gift.
We also offer a number of other services to our employees, including our Employee Assistance Programme (EAP) offers personal counseling support for those experiencing personal or professional difficulties.
Paid volunteering opportunities are available for those wishing to help a charity or participate in environmental activity.
All our full time staff enjoy (after a qualifying period) an insurance benefit package which includes income protection, life insurance and a trauma lump sum payment.
Additionally, each branch location includes free employee parking and a structured long service rewards and recognition programme.
Have you ever been Badged? At Crown, we are able to award certain achievements and milestones through a badging system - we can even badge each other online.
We also acknowledge excellence via our Quarterly High Achievers Awards and also recognise employee contribution in our HR Employee Newsletter.
Finding a job with Crown
So you're keen to move forward and start a career with Crown? Please fill in this confidential application form (PDF) and send it to email@example.com - you can also attach your CV and a cover letter - a member of our Human Resources team will make contact with you.
Alternatively please go to www.seek.co.nz and search for Crown to see our current vacancies.