CUSTOMER FEEDBACK

moving feedback

Feedback

testimonials

At Crown we place a great emphasis on debriefing our clients and securing feedback at the conclusion of each relocation. Our goal is to understand the 'real time' relocation experience of every customer, initiate immediate corrective actions and remedies if required, and above all ensure continuous improvement through targeted training and improvement opportunities. Here is a selection of recent customer feedback we have received:


Great job from NZ to Denmark!

The team worked fast and packed effectively

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Another great feedback...

I am indeed a very satisfied customer

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Moving within Hamilton

Dale recently sat down to give us insight into his moving experience with Crown - watch the video to hear what he had to say

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This move was a real bliss.

The company helped and advised us all the way, no hidden costs, no surprises.

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Nothing was too much trouble

We had a team from your company moved us in the month of May. I would like to pass on to your company how happy we were with these three young men.

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The guys worked tirelessly in Wellington

I was very satisfied with the move, the guys worked tirelessly and in the rain to make the move great for me.

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Perfect move from NZ to Australia

The professionalism from the whole company was outstanding I am very happy to recommend Crown Relocations.

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Fabulous Moving Experience

Have a listen to what Chrys had to say about her move from Raglan to Hamilton

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Move across the ditch

Having almost completed the move across the ditch supported by Crown’s relocation services I wanted to offer my thoughts on how it all went.

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Mammoth job from Tauranga to Akaroa

We would like you to pass on to the appropriate people our sincere thanks for the mammoth job the two men did delivering our goods.

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Pohara to Tahunanui

Pohara to Tahunanui

Truck and 3 guys. All were brilliant, professional and a joy to have moving our goods.

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We really appreciate it!

The whole process was so easy and have recommended your services

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Fourth move - all around was the best!

It's jolly tiring packing and moving and I have nothing but praise for Shaun, Cyril and Levi who gave their all with such good humour

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Amazing move from Auckland to Opunake

Mark, who was my first point of contact was very kind and professional. My dog a 'staffy' who usually barks when someone is at the gate didn't, in fact he walked Mark to the door. That tells me a lot about a person

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Absolute Gem!

We knew exactly what to expect, she was accessible via email and phone whenever we needed

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WORLD CHAMPION MOVED BY CROWN

WORLD CHAMPION MOVED BY CROWN

Recently Crown had the honour of moving our champion All Black No. 8, Kieran Read and his family to their new home in Christchurch.

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Wonderful Service

Just wanted to say thank you for a wonderful service. My shipment arrived safe...

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Treated like royalty

This recent move with Crown Relocations has been the most positive and memorable experiences I have had with moving.

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On top of their game

Shaun and Jade they were phenomenal! So friendly, professional, they were brilliant.

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Many thanks from Christchurch to Tauranga

We have no hesitation in recommending Crown Relocations to anyone we know is moving.

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Thank you Crown!

Message from Jorja

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A pleasure to do business with

BIG congratulations to all your team

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A move to higher ground

Please pass on our gratitude and our warmest wishes of a great holiday break

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Outstanding job in Christchurch

Amazing, professional, polite and extremely hard working

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We have moved houses many times...

The team were helpful, pleasant and customer focused.

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Really easy - Queensland to Tauranga

Thanks for taking such great care of us over the past few months

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Smooth moving

I've moved with Crown from London to Wellington and back from Hong Kong and I would always choose your company

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High quality service from Finland to New Zealand

Nothing has been damaged, the books have not suffered dampness or mould, and none of the fine Finnish china has been broken or chipped. This is unprecedented over my lifetime of international moves!

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Dillon Boucher moved with CROWN

Everything was too big, too hard for me to do. They did it all!

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Pleased from start to finish in Dunedin

A HUGE THANK YOU for the way your guys conducted themselves and worked to shift us last week...

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Did you say insurance? Our stuff arrived in perfect shape.

When you said "Wednesday, Thursday and delivered Friday" it sounded just too good to be true. It all happened!

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A HUGE 'THANK YOU' to the Dunedin crew

Their professionalism and friendliness was evident from the moment they arrived

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Palmerston North to Auckland - thanks to everyone!

A few weeks ago I emailed to organise the moving of furniture from Palmerston North to Auckland. My furniture was delivered last Friday...

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A family move from Auckland to Wellington

It is a pleasure to commend two of your employees who we dealt with during a recent move

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Undoubtedly the BEST move!!!! Whitianga to Tauranga

We were delighted with the progress, the speed (which we found amazing) and the apparent ease with which our house was packed up.

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Thanks for your attentive and superb service!

I would unquestionably recommend Crown Relocations to anyone contemplating moving overseas.

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Sonny Bill Williams moved from Auckland to Sydney

I really appreciate the support you offered me with my recent move to Australia. Your service was brilliant at both Crown New Zealand and

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Kerry moved from Christchurch to Hamilton

Very happy to share our experience with Crown

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Your company obviously prides itself on choosing the right people

Bang on time arrive the two must wonderful customer representatives you could have sent me

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I would recommend CROWN to anyone who needs a moving and storage service

I would like to give some written customer service feedback of my recent experience using your Crown moving and storage service...

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WELLINGTON did an INCREDIBLE job!

They worked really hard, were thoughtful, polite, considerate and went above and beyond

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Auckland Business Relocations did an amazing job at short notice

They were a great team – very well led and professional in the manner in which they executed the task at hand.

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What a fabulous job!

Not a single item was broken...from antique vases to crystal champagne flutes

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The most efficient and courteous customer service

I would like to pass on my thanks to Claire Minty (Customer Relations Manager - International) who recently helped my husband and I with our move to the U.S. She was incredibly responsive to our every enquiry

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CROWN Wellington crew were FANTASTIC!

They were a real credit to your company.

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What a wonderful experience with CROWN

I couldn't fault any of your staff from the lady that did the quote, then the lady I dealt with in the office and the packers

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Thank you CROWN RELOCATIONS Christchurch!

From the start of the process through to the end, all Crown staff were professional, helpful and friendly

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Rainy Day Move

Rhys and Ana thought that moving on a rainy day would be a problem but at the end of the day this is what they had to say.

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World-class service from the Waikato to Adelaide

Thank you very much for your extraordinary service. You exceeded any expectations I had.

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Successful move to Tonga

The service received from the Nelson office was outstanding

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Family move from Seattle to Auckland

When we engaged Crown and Stephanie, we immediately felt more relieved to have a reliable person on the ground, who very well understood what we needed.

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Brilliant move in the Bay of Plenty

Moving a piano through a doorframe and up some stairs is not a problem for the Tauranga team

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Hamilton to Hawkes Bay - High performance

Cyril and Tike - two hardworking, friendly and pleasant staff

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Crown's Great Ambassadors

Wellington Business Relocations - what an outstanding job!

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Appreciation to the team at Crown - The Salvation Army

Thank you for the use of the Crown Relocations Pod Trailer - it certainly is appreciated by us here at the Divisional Headquarters for Auckland and Northland.

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Tauranga to Whangamata - Crown can be proud

Shane, Ashley and Jack worked as a very competent team, CROWN can be proud of their efforts.

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Communication was Fantastic!

The team on packing day were fantastic, and that went right through our service. Communication was fantastic, the delivery went perfectly. I would definitely recommend you!

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Your team are leaps and bounds ahead of the competition

We have moved around the world over the past 12 years and had various experiences with relocation companies. Yours without doubt has been the best we have encountered.

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Toronto, Canada to Wellington, NZ - a really good service!

Crown has been amazing from start to finish.

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They were very mature and treated our goods and home with respect.

I work in human resources and am very aware of how important employee engagement is in a workplace. Crown should be very proud of this crew - truly a skilled and engaged team.

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Palmerston North to Dunedin

We have been impressed with everyone at Crown Relocations - thank you all.

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Joseph moved with his family from Wellington to Auckland

Listen to what Joseph liked about his move

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From Brisbane to Nelson.

The packing has been brilliant!

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I have done a number of moves in my life, and this has been by far the best

Everybody has been so nice, polite, so accurate, so helpful, so professional

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You have outstanding staff providing an outstanding service!

Employing exceptionally skilled and committed staff to work closely with customers is a critical task for any Manager. Having just experienced the skills and talents of your relocation staff I was compelled to congratulate you on your staff selection and efficient systems.

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A job well done - Sydney to Auckland

I was kept fully informed the whole way through.

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