Here at Crown we place a great emphasis on debriefing our clients and securing moving reviews at the conclusion of each move. Our goal is to understand the ‘real time’ relocation experience of every customer, initiate immediate corrective actions and remedies if required, and above all ensure continuous improvement through targeted training and improvement opportunities. Read what our customers have to say about moving with us….
“Marie was an awesome communicator, all through lockdown she was easy to get a hold of and always sounded happy and bubbly over the phone. All of the moving team was really great, very professional and happy doing their jobs.
I was very impressed, they look super professional next to the other house’s moving company!”
Melanie, February 2022 – Moving within Palmerston North
“Excellent customer service! Everyone was so helpful even when I had lots of changes that I needed made. My advisor Nikki, communicated effectively and made everything run smoothly. Could not recommend high enough. Thanks so much, Crown!”
Isabella, January 2022 – Palmerston North to Hamilton
“Moving from a home we lived in for 20 years meant we had a lot accumulated, even after a big clean out there was still a lot of stuff to move.
Liana our coordinator, kept us in regular contact, answered our many texts & kept us informed of our options. Kelly ran a tight team, they were like a giant vacuum as the contents of our house got packaged up room by room. The packing, loading & unloading was all done with care and efficiency, anything they thought needed extra care was given it.
Thank you Crown Relocations, for a successful and simple move.”
Scott, January 2022 – Cambridge to Rotorua
“My partner & I were very impressed. Such nice people to work with.
I particularly would like to mention Lucas – He was friendly & had a very calming influence. He also inspired confidence for us while we were pretty stressed. A really great team leader.
We were so happy to have him and his team, they helped make a stressful time quite bearable. A pleasure to meet them all.
I would recommend Crown to anyone moving.”
Andrea & Gavin, December 2021 – Dunedin to Nelson
“Ray made a special point of asking where the babies things needed to be packed and took the time to clean his hands before going from the garage packing to the babies room. He made us feel very comfortable with the process and balancing having a newborn.
Jimmy and Dillon did an amazing job of packing up the kitchen and living spaces. They kept us in the loop the entire time and really helped keep my wife and baby at ease. Nigel Macnee gave us all of the information we needed up front and we found him really easy to deal with.”
Mike, December 2021 – Moving from Lower Hutt to Christchurch
“6 years ago, you came and packed an over-full house for us. Then you stored them for months until we bought a house in the UK. Between Covid and logistics, we’ve only just recently reclaimed our possessions from the local storage.
But I’m writing because, even after so long, we have found everything so well packed that it has survived all that months in storage.
Thank you for a job well done – you deserve your Crown!”
Miranda, December 2021 – Moving from Wellington to the UK
“Our packers in Auckland did the job very efficiently & in a professional way. We’re very satisfied in the entire dealings with Crown Relocations; Joss was responsive & her communications were prompt.”
Fannie, December 2021 – Moving from Auckland to Indonesia
“All Crown’s personnel were amazing at their tasks!
Everything was done in a very professional way. The packing team were led by Stirling and he ensured the whole process runs smoothly.”
Brian, December 2021 – Moving within Christchurch
“We’ve used Crown Relocations for our international move and now a second domestic move; service has been consistently at a high standard and they are very flexible & easy to work with. Our things arrived with no damage, cosmetic or otherwise.
Thanks to the moving team for all your help!”
Carmen, December 2021 – Tawa to Raumati South
“Crown Relocations completely took the hassle out of moving. They were incredible to say the least!
The team made the move so simple, were so careful with all of our things and packed everything in so quickly. Really appreciated their positive attitude as working on a Saturday is not always the best but they got on with it and did an amazing job. I would definitely use Crown if I have to move again in the future.”
Emma, November 2021 – Moving within Christchurch
“Alec & Ray were kind and courteous, and made what could have been a very stressful day the opposite. They were professional and yet relaxed which made me relaxed too. They did everything they could to make the move a happy one.
I can honestly say it was an enjoyable day, thanks to those two. I felt confident from the first phone call that I had made the right choice of company. Nothing was too much trouble. I am very grateful for the service I received.”
Gill, November 2021 – Moving within Wellington
“Debbie kept me informed of my shipment throughout & was patient with all my questions. Graeme, the lead mover at destination in Auckland, was very courteous and kept the whole unpack moving like clockwork. He made sure that every box was accounted for and that furniture was assembled correctly and in place before he departed. He was very friendly & patient.
I am very pleased with the service offered by Crown. As this type of move is a big expense, I feel the service should be of the highest order. All the people associated with Crown and my move – both in the United States and in NZ, took time to explain the process to me and they truly cared about me and my shipment.”
Maryanne, November 2021 – Moving from the USA to Auckland
“The team were very courteous, hard working & extremely careful in handling our possessions.
Harold in particular stood out for us as he was involved with the pick up & delivery. A very friendly and respectful man.
We were extremely satisfied moving with Crown Relocations. Thank you!”
Stuart, November 2021 – Moving from Auckland to Tauranga
“Amiable, polite & hardworking!
We were told that moving house can be very stressful, but our experience with Crown Relocations flowed without a hitch.
The moving crew and Liana our move manager are a credit to the company.”
Daron, Moving within Hamilton
“All Crown’s personnel deserve credit where it’s due.
Politeness, courtesy & professionalism – they listened to my concerns and advised me as needed.
Everyone showed respect as a person, not just ‘another job’ in their books.”
Alan, Wellington to Christchurch
“Great guys… very helpful, polite, very quick and tidy. Overall, we’re extremely happy.
Crown’s the best !!”
Derek & Alice, Moving within Nelson
“Good communication, very helpful with paperwork & good to deal with. We found Crown very professional from start to finish.”
Paul, Nelson to the UK
The young delivery men were awesome! They were courteous, polite, professional, and worked with a big smile on their faces.
I had to get all my things collected from storage in Nelson which was providing a bit of a headache for me, but your team made the process so simple and had very clear lines of communication. I am very appreciative of all the hard work and effort put for a smooth relocation across the country. I would highly recommend Crown to anyone planning a long distance move. Have a wonderful Christmas and New Year to you & all your teams!
Shannon, Moving from Nelson to Dunedin
“Crown made a stressful job as simple as they possibly could. We were well informed and given good advice all the time.
Alan was very helpful & professional with his advice & quote for the move, and I cannot commend the moving crew enough for their fantastic, professional job. They treated every item with care & maneuvered large furniture without leaving a mark anywhere.
They had a fantastic work ethics, were very courteous & every item arrived in perfect condition.
Top service, top team!”
Dave, Taupo to New Plymouth
“Excellent extra effort given by Rick & Terry to carry out the inventory work in one afternoon. They did a brilliant job which made the work at the other end of our journey far more satisfactory. They were extremely polite and professional, and went well above our expectations in providing an outstanding service. Truly outstanding team.
Andy & Richard enhanced this level of service in the handling of our goods on our destination.”
Phil, Waipukurau to Christchurch
“Thank you, Crown Relocations for moving our furniture – we appreciated the service & care you have taken.
Great service, professional and informative. I was felt at ease from the beginning and moving into our home in the UK the same.”
Shona & John, Matamata to the UK
“The team was really well organised. They were polite, professional, and got on with the job with gusto.
The move went exactly as planned & described with no breakages. All in all it was a really successful & stress-free move.”
Michael, Auckland to Timaru
“Bryce & team were a credit to your organisation – they were obliging, courteous & good people. The packing of the goods was beyond expectations so they did an excellent job as not one thing was damaged. Excellent liaison with Annelize and her advice was appreciated. Chris was excellent and made everything possible.
Well done, team!”
Lyn, Palmerston North to Christchurch
“Excellent customer service from start to finish. All my pre-move questions were answered and was kept informed right up to post move.
Sarah was outstanding. She’s friendly, supportive & had a natural rapport. She understood how exciting it is to move house, alleviated the stress of the move & just made it so easy for us. The packers were fantastic, Pat & Riki. They made the move fun, easy & had excellent communication. Nothing was too much trouble & they showed genuine enthusiasm for their work. I loved the banter & laughter – it gave off such a fabulous vibe on the day which made what is usually a stressful day into what it should be – an exciting & fun experience for everyone.
I would highly recommend Crown Relocations to anyone needing to move.”
Cheralyn, Moving within Palmerston North
“Ashley was very organised and certainly kept her team working efficiently! She packed all my breakables and the entire kitchen as well as our artwork in a professional manner. She kept us informed of the team’s approach to packing & unpacking at our destination. We really enjoyed Justis’ sense of humour and admired his strength. Little comments such as, “How are you today, young lady?” added a personal & caring touch to our life-changing move. Chris was easy to talk to and is an empathetic young man. On the second day of our effects being packed, he made a point of asking how I was coping. I really appreciated his manner.
We will certainly be happy to recommend Crown Relocations to friends & family who are relocating. From my first call to Jess in Auckland, Angela who came to survey our belongings for the inventory and then became our move coordinator, Terry who calculated the quote and answered a couple of queries, and the entire packing & moving crew, the service was faultless and helped to smooth the transition to our new home.”
Susan, Moving within Mt Maunganui
“The three crew from Crown were a good team, they worked well together & my husband found them easy to get on with. They took good care of our furniture & we were very happy with the collection & delivery service.
We would be glad to have them again.”
Sheryl, Moving within Auckland
“The team of two were very helpful, they went about their duty with professional skill & speed. They were pleasant, happy & worked together as a team very well.
We will look forward to having Crown back next year to deliver our possessions from our container & into our new home.”
Maree, Moving within Marton
“I really appreciate Crown’s support throughout my move. Both moving teams in Auckland and Wellington were really professional, efficient and good at their jobs. I was really impressed with their service and work ethic.
It was really a stress-free move for me, so I’d like to say a huge ‘Thank You’ to you all.“
Leanne, Wellington to Auckland
“Right from the friendly reception on the phone to the end when saying goodbye, everyone was such a pleasure to deal with… Quite unbelievable really! The Crown family is one of utter most professionalism, friendliness and accommodating!
We will highly recommend Crown Relocations to our family and friends!”
Dan, Christchurch to Auckland
“I just want to tell you how pleased I was with your packers Robert & Kevin. They were both very professional, diligent & worked tidily, and managed to packed all my goods in one day. I was very pleased with how easy they made moving day for myself.
I would be very pleased to recommend Crown Relocations to any friends who required assistance of a similar nature.”
Dianne, Auckland to Brisbane, Australia
Hi Crown team,
I thought I would send you this photo of the Auckland packing team and say “Thanks guys, you did an awesome job!”
You were all very professional, kind & polite, and it just made my move so easy!
Kelly, Auckland to Christchurch
“Crown packers in New Zealand were excellent & very professional, nothing was a problem. I was very pleased with the service overall. I was also very pleased with the prompt service received in the UK too.
Crown is very professional, provides friendly service & I would definitely recommend to friends & family.”
Maxine, Alexandra to the UK
“The packers worked very hard from the moment they arrived. Paul packed the kitchen all day & hardly had a break. He was always polite & cheerful. Mike & Dom arrived on the next day and packed & stowed all the furniture to the truck – not a particularly easy task and they never stopped working at all.
We were very impressed by their work ethics. All of them are very pleasant & deserved commendation.”
Maureen, Alexandra to Richmond
“I have to say that all three men that moved my household effects were superb; courteous, knowledgeable, respectful and they listened & took note of the things that I mentioned.
From the time Sarah called me to discuss the move to now the final feedback survey, I’d have to say that Crown Relocations made it very simple for me. I had the opportunity to obtain other quotes which I did, but at the end of the day they didn’t really get a look in because Crown’s reputation stood out by talking to friends & family as well as my new neighbours who had also used Crown for their move, had me decide to choose my move with Crown Relocations.”
Sharon, Moving within Lower Hutt
“Catherine was amazing. She’s friendly, helpful & an excellent communicator. She kept us informed Every-Step-of-the-Way! We used another company’s delivery service last year & the difference was night and day in terms of professionalism.
The men who delivered our furniture arrived at the time they said they would, unloaded in a timely manner. They were very respectful & pleasant to have around our home.”
Yvonne, Christchurch to Nelson
“Everyone that Crown has sent for our move has been absolutely LOVELY. I’d like to thank them for doing such a wonderful job, taking so much care with my things and for being all round wonderful human beings.
You’ve all made a really stressful move so much easier and I appreciate it more than I can express. Thank you for being kind, patient, empathetic people; its been a pleasure working with Crown!”
Auckland to Wellington
“The packing team – Lachlan, Angus & Jonathan were so incredibly courteous, helpful & went out of their way to make the move as stress free as possible. They did an amazing job! Nothing was broken & are lovely to deal with.
I would definitely recommend Crown Relocations as their service has been outstanding. Dealing with Catherine and the first lady that called to mum’s was fabulous service as well. It is all about relationship building & you have a wonderful Nelson team.”
Moving in Nelson
“Just wanted to tell you that Dwayne and Bobby, who came to pack and load at my late Waiheke address were such great workers. They were polite and considerate. The speed at which they packed and loaded blew me away! They are an asset to your company.”
Jill, Waiheke Island to the Hawke’s Bay
“Very professional & tidy. All staff were great to deal with & kept me in the loop the whole way through. Billing was efficient and worked out better than I predicted.
I would recommend Crown to anyone.”
Pete, Moving within Dunedin
“The crew were particularly great while unloading and unpacking. They worked well together and had a great attitude!
I am extremely satisfied with the service from the beginning to end. Having never used a relocation company before, I was apprehensive and a little anxious about the whole process but when all was done I was most impressed with the service and efficiency.
Totally stress-free and totally worth the cost! Many thanks.”
Stephanie, Upper Hutt to Hamilton – February 2021
“Everyone we dealt with at Crown was brilliant, and collectively delivered an exceptional service. We’d have no hesitation in recommending Crown to anyone looking for a top-notch, low-stress relocation service.
The pack-up crew made our departure from Auckland much less stressful than it might have been & allowed us to focus on cleaning & leaving our home in excellent condition for its new owners. The quality of their work was very evident at the other end – not a single thing broken or damaged. We also appreciated the detailed labelling of boxes – this has made unpacking much easier.
Finally, we very much like Crown’s arrangement to donate surplus unperishable food to the Salvation Army and the program to collect & recycle the cartons & packaging materials.“
March 2021, Auckland to Arrowtown
“The team that delivered our belongings were the most amazing team to have handling our belongings. They were friendly and professional and you knew immediately that they deeply cared about taking care of our items.
They were extremely organised and helpful and we would definitely want to work with them again.”
February 2021, USA to Mt Cook
“Stephanie was amazing and extremely helpful. She responded to my emails immediately and kept us updated every step of the way.
The moving crew were prompt, professional and a real pleasure to deal with.
I can highly recommend Crown Relocations.“
Brenda, Tauranga to Rangiora – January 2021
“The entire team were awesome!
They were polite, quick, professional and did an amazing job fitting everything into the container, with it all arriving intact and in perfect condition.”
Elizabeth, Auckland to Christchurch – January 2021
“The entire Crown team were simply fantastic. Superbly efficient and a pleasure to deal with! The guys on the truck were equally as impressive, with taking great care of each item.
Crown is a perfect example of a well structured company, providing excellent service every time. Impressive calibre of dedicated staff.“
Marjory, Tauranga to Australia – January 2021
“Both the crew at Wellington and Christchurch were excellent! They were polite, courteous, tidy and communicative. Salute to the whole team involved with our move.
Will use your service again and will definitely recommend Crown Relocations to others.”
January 2021, Lower Hutt to Christchurch
“Rochelle was very attentive and explained things really well when managing the move.
Sriram was the first person I dealt with and was incredibly courteous and friendly on the phone, definitely convinced me that Crown was the right choice.”
January 2021, Auckland to Palmerston North
“Everything went great, the guys were lovely and really helpful.
I’ve been so pleased with the service we’ve received.”
January 2021, Christchurch to Auckland
“So good in every way possible.
I would recommend Crown Relocations to anyone moving.”
January 2021, Balfour to West Melton
“The boys were great – Friendly, courteous, professional!
They were very obliging when it came to putting my furniture exactly where I wanted it. I would most definitely ask for them again. Excellent service from Crown, absolutely no complaints whatsoever.”
January 2021, Tokoroa to Katikati
“A team of two from Crown work professionally, with care and at an awesome pace to package up our large 5 bedroom house to go into storage. The entire Crown team were very responsive, from removal quote to storage and would definitely recommend them – certainly outstanding value”
January 2020, Wellington
Just wanted to let you know how amazing Kevin and Jacob were that came to pack our belongings for our move to Brisbane.
They were polite, professional, informative, courteous and a real asset to your business. I was super surprised at how hard and well they worked together and I can honestly say I don’t do these kind of compliments but these two were superb.
They were neat and tidy and worked professionally. I would really appreciate it if you could let them know and pass on our appreciation.
January 2020, Auckland to Australia
“Everyone at Crown whom I’m in contact with deserves a special mention. From the initial consult, to pre-move preparation, co-ordination all the way to delivery on the day and after. Two crews in two cities, same quality service working like one team.
As an experienced operations manager, teams like these add value and care to the business. This is why I keep coming back to Crown.
Your teams not only take care our belongings, you take care of our whanau too. Nga mihi!”
December 2020, Hamilton to Auckland
Thank you so much for all that you and the Crown team did on Wednesday night. A mammoth task! Just as well we packed so many more ‘Giving Back’ boxes this year as they are almost all spoken for already. I’m so grateful to Crown for helping us to help those in need in our community.
Have a wonderful Christmas!
December 2020, The Salvation Army Albany Bays Corps
The delivery crew were really great! I can’t praise them enough. They were friendly, professional and efficient. Please pass on my thanks to them for all their help and hard work and for making the whole unpacking and reassembly go so smoothly and quickly. In fact, the whole process from start to finish has been extremely professional and efficient, from Abu Dhabi to New Zealand. Crown was recommended to me by a friend who previously moved from Abu Dhabi to New Zealand, and I also recommended you in turn to other friends of mine leaving Abu Dhabi. I will continue to highly recommend you, and wouldn’t hesitate to use Crown again in the future.
Thanks for all your help as well.
November 2020, UAE to Wellington
“Everyone made me feel like I’m important, thanks very much for the exceptional service!
To all CROWN TEAM, you’re great!”
October 2020, Auckland to Invercargill
“I was doing this remotely. My house was in Feilding and I needed goods shipped to two different addresses in Cambridge while being in Auckland. Crown made it seamless!
I sent off emails to five different moving companies. Received a “no” from one, and an email a week later from another. But Sriram at Crown rang within 15 minutes of receiving my email. It was so easy to work with Crown, I will most certainly recommend them to others to use”.
October 2020, Feilding to Cambridge
“I was impressed with all aspects of the service. The virtual survey with Giovanna was excellent and efficient. Kathryn and Sarah stayed in contact regularly and were very helpful. Marcus who led the packing and unpacking team was friendly and courteous. The whole team made me feel comfortable with and confident about the shift. Thanks!”.
October 2020, Queenstown to Dunedin
“Thanks Crown for an excellent job all round. Everyone was very professional and super friendly and accommodating. It was a very smooth move in spite of the difficult logistics. Thank you very much to all involved”.
October 2020, Wanaka to Hamilton
“Absolutely nothing was a problem for the moving crew, they were all very friendly and worked extremely hard to get everything done. All our goods arrived in one piece on the other end with not one scratch or chip which is phenomenal. We would definitely use Crown again and will highly recommend to our friends and family!”
September 2020, Palmerston North
Good afternoon Rina,
Many thanks for your follow up call today to see that all had gone well. We would just like to take this opportunity to thank you for your service over these last six months, Grant and I were very happy to have chosen Crown for our relocation and storage. Our dealings from the start have been seamless and we would not hesitate to recommend Crown to anyone we knew that was shifting.
We would also like to mention the crew in Whangarei, they worked quickly and efficiently to load, and to Gordon and Izak who delivered our goods on Tuesday. They were extremely polite, efficient and helpful completing the job with no fuss, making it a very easy experience.
Sue & Grant
September 2020, Whangarei to Auckland
“Everybody was very helpful and informative throughout the process. I had always thought Crown did international and inter-city moves. Wish I had known they did local moves as well. Very helpful and calming, taking the stress out of moving. Covid-19 stuffed up our uplift dates but Crown did their best to accommodate me. Well done and thank you very much!!“
August 2020, Dunedin to Rangiora
“I just wanted to say a huge ‘Thank you’ to everyone for helping to make our move so seamless. From first meeting Kathryn to receiving our things, I really felt I was in the right hands. Even with everything going on in the world right now, the service and communication were excellent. I have tried to list everyone but also need a big shout out to the boys who packed our belongings and the people at the Dunedin depot too. Thank you so much!”
August 2020, Dunedin to the UK
Simply terrific! To say I was impressed with the professionalism, kindness and efficiency of the team that moved my wife and I from the USA to Christchurch, would be a profound understatement and an injustice to the amazing work this team did. At every step of the process we knew exactly who was doing what and when. We were regularly kept informed of the next step, or where our belongings were in their transit to New Zealand. Moving teams in the USA always turned up exactly when they said they would, they were professional and efficient. We had personal belongings collected from both Columbus Ohio, and Sacramento California, nothing seemed to be too much trouble.
Then when we arrived in New Zealand, Jo-Anne was amazing at helping find us our new home, visiting each possible property while we were in quarantine in Auckland, and sending us a commentary and video of possible properties then following up with a phone call to discuss. Again, just amazing.
Thank you all so much for an amazing job well done, we could not have done this without you.
If you ever need a reference for potential clients please feel free to pass along my contact details. I will only have praise for Crown and your team to offer.
Regards and thanks
July 2020, USA to Christchurch
“The crew were very professional and courteous. They were very understanding of my son who has Autism and is blind – they went out of their way to ensure that he was comfortable with their presence at all times.
I was impressed. Thanks to all of the crew.“
June 2020, Tauranga to Palmerston North
“So very friendly, professional and efficient – in fact, too efficient as packed two items I had left out on bench to use after they left!!
A really excellent overall satisfactory performance.”
June 2020, Nelson to Snells Beach
“All of the people I dealt with were amazing! When my other packers failed to turn up Crown stepped in and helped me at a crazy time!”
May 2020, Wellington to Dunedin
“Our plan to move was disrupted owing to the COVID-19 lockdown, but Joss was very helpful and responsive and managed to fit things around the changing circumstances and had kept us informed at all times. We’re very pleased!”
May 2020, Cambridge to Wellington
“The 4 gentlemen involved were great, both in Whangarei and Lower Hutt. We have no complaints at all. I packed 90% of goods and they all traveled well. Well done to you all.”
April 2020, Whangarei to Wellington
“Thank you for your wonderful service. We couldn’t be more delighted with how smoothly things went from start to finish.”
January 2020, Auckland
“Daniel and Matthew both did a fantastic job and were very efficient and approachable and helpful. Great service all round. Rochelle was excellent in keeping the communication going.”
January 2020, Australia to Auckland
Thank you so much for your aid today in “moving mountains” on our behalf.
You worked your magic! You are a
Jeremy & Annie
May 2020, Auckland to Australia
“I thought the whole team were really outstanding. Thank you so much for assisting my family move belongings from Waikanae to Dunedin in such a professional, caring and competent way. I will definitely be recommending your company to others!”
“Crown were absolutely phenomenal to deal with. Catherine went above and beyond helping me to organize my move and sort out boxes for packing. Duncan and the team were very punctual to the time they provided for pickup and were incredibly lovely to deal with. I could not recommend them enough!
February 2020, Christchurch to Wellington
“The crew were all excellent, quiet, courteous, unobtrusive and just got on with the job without stressing us out. It was a huge move for us, packing up 32 years of stuff. Definitely will recommend Crown!
Waikino to Rolleston
Good Morning Joss,
However of more importance is our experiences during the move on the 25th.
Matt and his team arrived before 8am and we have never seen a group of men work so hard. The job of clearing our house was set for two days and yet, somehow, they did it in one!
Given that this was one day before the lockdown commenced the feat took on a greater importance. Without the house being cleared we could not have provided vacant possession to our purchasers. In turn that would have meant they couldn’t provide vacant possession to the purchasers of their home.
That day, our house was chaos as they moved their furniture into our garage as we moved out. However a great deal of money was at stake and thanks solely to Matt and the boys settlement took place yesterday.
We cannot speak highly enough of your team. They went way above and beyond the call of duty. They were a credit to themselves and a huge credit to your company. We remain in their debt!
Kind Regards, Duncan and Lynne
“They worked very well as a team and made what is a stressful time easy with a bit of fun added. Crown’s overall service was very professional. “
January 2020, Kaiapoi to Wanaka
“The team that delivered my consignment was very helpful, professional & honest. Overall we had a very smooth delivery!”
January 2020, Dunedin to Perth
“Everyone was very professional, courteous & moved quite quickly. It was a complete team effort! We appreciate all the help received especially from the moving crew!”
January 2020, Wellington to Wellington
“Patrick is very good at his job, he is efficient, has an easy friendly manner and a quick sense of humour which helps when dealing with the hassles of moving. Thank you, Crown!”
January 2020, Wellington to Paraparaumu
“Belated, the trustees from the Life Education Trust North Shore would like to thank Crown Relocations for storing our mobile classroom on their property during the summer break. Having North Shore companies like Crown Relocations to support the work of Life Education is essential in the ongoing success of our charity, educating and empowering children to make healthy choices so they can live full and healthy lives.
A BIG THANK YOU on behalf of 14,000 children taught in 2019.”
~ Annemarie Hogenbirk, Secretary Life Education Trust North Shore
“The whole crew were great! Arya lead with great care and consideration for us and our possession. He did a great job.”
Langs Beach to Orewa
“A massive thank you to Jacob and Joseph for doing such an awesome job today in Levin. We were totally amazed by your professionalism.”
November 2019, Levin to Christchurch
“We want to say big thanks to the guys, they were excellent. Very prompt, respectful and efficient. Please pass on our thanks to them.”
November 2019, Wellington to Lower Hutt
“Moving us from a 4 level house to a 2 level house must’ve been so hard but the crew from Crown was a pleasure to be around. They were always smiling, respectful, pleasant, courteous and helpful. I keep coming back to Crown because of people like Sumit, Leigh and Prabh who make moving so much easier. Well done Crown.”
November 2019, Auckland to Auckland
“Shane and Glen were courteous and considerate. They answered all my questions and engaged in polite conversation with me. They were very professional and helpful and explained the packing process step by step.”
October 2019, Christchurch to Auckland
“The New Zealand team were amazing. Joss had a very short time frame to make the move possible and did everything I could have hoped for to enable my household to be packed and shipped to Australia in just a week. She is amazing and was very easy to communicate with.
Stacey and Joseph were also incredible. They took note quickly of what was going and what was staying in NZ and just got on with the job.
Due to a flight delay for me they ended up having a late start the first day. I was surprised and impressed that they stayed until they had everything packed on the first day but just as impressed the next day because the truck was loaded and ready to go within just a few hours.
Please give my thanks to the whole NZ team. I appreciated their help and expertise.”
September 2019, Waitara to Melbourne, Australia
“My special thanks to Lucas and his team! They worked incredibly hard in poor weather and at a late hour, owing to the delayed settlement. Lucas spent a lot of time disassembling and reassembling our single slat beds, which are a nightmare; all with patience and professionalism. We trust Crown’s professional service and staff to move our possessions in a timely safe way. We will definitely be using Crown Relocations again.”
September 2019, Carterton to Palmerston North
“This is my third move with Crown and it lived up to expectations. I understand what is required and that helps make the whole process very slick and professional. I appreciated the phone calls from Leigh who ensured I felt secure that all was happening according to plan.
I appreciate most the manners of the teams that came to pack and unpack. They were calm, professional, established great rapport and were delightfully energetic and worked very fast to get me set up. I really appreciate this and it is one of the main reasons Crown is my relocations company of choice and why I recommend it to others.”
September 2019, Christchurch to Kaka Point
I would like to pass on my thanks to you and your team. Both yourself and Emma have been great to deal with over the phone and email in organising the packing of our goods. Both Andy’s who came to our place today were friendly, professional and a pleasure to deal with.
Once again, thanks for making this a stress-free time. And please pass on my thanks to the others involved.
September 2019, Temuka to Australia
“All of the crew were exemplary in their service ethics, hardworking, prompt communication and being available when needed.
Every aspect of the relocation services provided by Crown was the paragon of professionalism. Crown made a complex, difficult and potentially stressful relocation relatively painless and trouble-free.
Every single person we dealt with at Crown contributed to that experience – it was a true team effort.
F & P
September 2019, Auckland to Singapore
“Rochelle stepped in and made everything work and kept us informed all the way!
Jimmy was awesome on a tricky and large logistics operation. Both him and his team were terrific! Always polite, always went the extra yard; and they worked really hard and took brilliant care of our precious items; even our plants were looked after superbly!
Well done all, it was a pleasure to be back with Crown again, and I will certainly come back and recommend the team!
Thank you so much,”
August 2019, Wellington to Wellington
“Everyone that I dealt with at Crown were amazing! I had left everything really late and was struggling to find a moving company that would relocate us within the short time frame. When I called Crown, the person who booked me in was really great and made the effort to reassure me that Crown would work hard to make it work (which you guys did!) and didn’t make me feel bad for being so unorganised.
Leigh, the relocations manager was also really informative and helpful! The movers at both ends were also great and very respectful. I will definitely be recommending you guys!
Thank you for moving our stuff safely!”
August 2019, Wellington to Christchurch
“Annelize, I forgot to mention how awesome Ashley and Paul were! We were amazed at their work ethics and professionalism. It was very nice to have people in our home packing our belongings with the utmost of care. What an asset to Crown Relocations!”
August 2019, Gisborne to Australia
“All the staff involved in my move were fantastic – brilliant service. This has been a very impressive experience – well managed, well delivered.”
August 2019, UK to Hamilton
“The crew were so polite, friendly and very helpful, a great team!
Will definitely recommend Crown to everyone.”
August 2019, Katikati to Te Puke
“We were SUPER impressed with your professionalism and helpfulness and the crew were so polite. Overall just an awesome job!”
August 2019, Palmerston North to Wellington
“Everyone I have dealt with on the phone Emma, Leigh and Annabelle; have all been very well informed and have been able to give us up-to-date knowledge of our move, and have been solicitous to know that we are happy with all that’s happening.
Our moving teams have been excellent, especially the Hamilton crew who worked extra hard to ‘ferry’ all our items in a van to the truck that couldn’t get up the narrow driveway. The did an amazing packing job on all our valuables to ensure they are fully protected during transit.”
July 2019, Hamilton to Dunedin
“I must say especially the un-packers, were full of energy and smiles which made the move very enjoyable, which is unheard of, although this is why I choose Crown every time. Treated me and my belongings with respect, all while having a good laugh as well as doing their job well. I’d give them 11/10 Stars!
Will continue to use Crown Relocations when I find myself moving across country again.”
July 2019, Ngatea to Matata
“Lee was very helpful and thoughtful of my situation when I arrived in AUSTRALIA. He assisted me right through this complex period. Jocelyn has kept me informed all the way. Her communication was excellent and the men that delivered our affects were very helpful and made sure we were happy with every thing. Can’t speak highly enough of them all.”
July 2019, Auckland to Australia
“Lee was very helpful and thoughtful of my situation when I arrived in AUSTRALIA. He assisted me right through this complex period. Jocelyn has kept me informed all the way. Her communication was excellent and the men that delivered our affects were very helpful and made sure we were happy with every thing. Can’t speak highly enough of them all.”
July 2019, Auckland to Australia
“Conrad was amazing to deal with. He explained everything in detail, and listened to what I wanted. He took great care in packing my special items. Charlee was very helpful, and delivered what she promised. I am very happy with her service, and she ensured that things would go smoothly, and they did. She was also very good at following up and that I was happy each step of the way.”
July 2019, Auckland to Invercargill
“Both crew leaders were polite, knowledgeable, calm and professional. Their crews were the same. Really, everyone did a great job. No exceptions.
I was very pleased with the attitude of everyone to the job and the obvious care taken with our goods at all stages,
everything was explained clearly.”
July 2019, Auckland to Opotiki
“The crew were professional and efficient, and we are very happy with the overall relocation.”
July 2019, Nelson to Wellington
“The team were very professional. The movers in Golden Bay were polite and thorough. I would definitely recommend Crown services.”
July 2019, Takaka to Invercargill
“Exceptional service and very prompt with every requests. Would definitely love to deal with Crown again.”
July 2019, Ashhurst to Tauranga
“I just want to re-iterate the good job the guys did on moving day. They turned up early and were very thorough, packing everything into the van safely and securely. They had to do a bit of problem solving to get the bed disassembled and had everything loaded up in just over an hour. At the other end they were very conscientious unloading and particularly helpful with a problem we had with the washing machine.
I’ve been very happy with all three of my Crown experiences this year and each has shown that good service is the rule, without exception.”
June 2019, Tauranga to Wellington
“Everything was too big, too hard for me to do. They did it all!”
Listen to what else Dillion had to say.
“I just wanted to say a MASSIVE thank you! Our boxes have just arrived in the best condition! Such an impressive service from start to finish! You have all been great to deal with! Thank you so much!”
Recently Crown had the honour of moving our champion All Black No 8, Kieran Read and his family to their new home in Christchurch. As you can see Kieran was more than happy to share his medal with our operations manager and rugby fan, Steve Yarham. How cool is that!
Kieran commented, “The team from Crown were fantastic and did a great job moving us into our new home, thank you Crown!”
“The crew were quick and efficient! I never thought that for a moment they were taking their time. This is the 8th move with Crown for work and also personal relocations, all I can say is ‘Crown, you have done it again’ – lived up to my expectations, hence why I’ve chosen to work with Crown.”
June 2019, Tauranga
“All of the men that came did a great job! We were always kept informed of the packing and the unpacking as well as where the goods were.
The company did a great job – 10 out of 10! Thank you from Gary and myself.”
June 2019, Auckland to Feilding
“Overall our move over the last year has been a bit complicated – multiple destinations, storage, multiple pick ups, short notice, but Catherine has just been fabulous, nothing was a hassle, everything was well communicated and carried out as promised.
I also want to mention the two guys who delivered on Monday. It was pouring with rain but they were cheerful and have a can-do attitude. Everything was done so well, no damages. I have moved many times and this is the first time I have used Crown and I can say that we’re very happy!”
June 2019, Auckland to Australia
“I’d like to thank Crown, and particularly Ray, Ofa and their trusted assistant for delivering our piano to our home in Auckland. We live on a hill with very steep steps. They turned up without a full brief to the property, however their level of professionalism was astounding. They were extremely cognizant of health and safety and ensuring no damage to the piano. They came back later in the day with an additional resource to assist in the difficult move. I am stocked with their service, professionalism, consideration of health & safety. The piano belonged to my Mum who passed away four years ago when we were overseas, so it has considerable sentimental value. We have lived in many countries around the world and had never used Crown. Whilst this is not a big job, it personally meant a lot to me. We will certainly use Crown in the future and recommend to friends and family. Please pass on our thanks to the team who have really done you proud.”
Helen & Jimmy
June 2019, Blenheim to Auckland
“I was really impressed with the service on packing day. The crew were very considerate and really well mannered. All the Crown Staff provided excellent service, from beginning to end, with patient personal support and great advice. Every part of the move was handled well. The service from the personnel involved, in NZ and the UK was exceptional.
Overall, the experience was outstanding. I would highly recommend this company and would use them again, without a doubt.”
May 2019, Nelson to the UK
“Extremely professional, showed great skills in organising the team and excellent packing and unloading skills. Great leader with passion in what he does. An individual that will take the right way not the easy way.
Overall, very professional and prompt in giving quotes and feedback. One of the easiest moves we have had.
We’ll definitely be using Crown again and very happy to recommend to others. Well done team.”
April 2019, Auckland to Hamilton
“I was kept very well informed throughout the move. They took on any concerns regarding timing we had and dealt with them very efficiently. Totally happy with the way we were dealt with.
Both the packers and un-packers did an exceptional job and on the basis of the way they worked and the co-ordination we received from Ros in Auckland we would definitely recommend you to others.”
April 2019, Waipukurau to Darfield
“This is our second move with Crown, and the new tagging system is fab. Great to use Crown, you all performed so well, stoked we chose you.“
April 2019, Rotorua to Picton
All in all the entire move was a great experience, so thanks to all involved.
Special mention of the two lads who pack up our home in Auckland; Jess and I were very impressed by their speed of work, tidiness, consideration & manners. We were super impressed with their skills in packing particular items such as Harpers toys and fragile items.”
March 2019, Auckland to Australia
“I used Crown to move from Auckland to Toowoomba in 2013. My stuff has been stored since then in a storage room under my house. I unpacked everything on the weekend and was fearful my leather sofas and white cabinets would be ruined by mould or damp. I was thrilled that all my items were in pristine condition and still smelled like new leather.
This is because your guys meticulously wrapped and moved my items that not even a scratch was present.
Best movers EVER!! Thank you!”
April 2019, Auckland to Australia
“The team who packed and moved our things were excellent. They were efficient without compromising the quality of their work.
We were particularly impressed by Rangi who was on the team both days. Very happy that everything arrived safe and sound. Many thanks.”
Jethro & Jessie
March 2019, Wellington
“We just wanted to thank you and all of your team in NZ for a great service and such a smooth pack up. In particular Dave, Blake, Richard & Marcus were amazing. Very polite, accommodating and easy to work with. They were great with our daughter and made what could have been a stressful situation very straight forward. They really did work like troopers, especially in all that heat!
People are very quick to criticize these days, so I think it’s very important to also give good, positive feedback where possible.
Many thanks and kind regards, Jess.”
Jessica & Tomlyn
March 2019, Christchurch to UK
“First time ever using a removal company, so we were a little hesitant. Crown Relocations and Liana’s expert team did everything.
Planning, wrapping, packaging, labeling, transport and storage.
Would recommend Crown to everyone and anybody!”
March 2019, Hamilton to Storage
“I’d like to take this opportunity to THANK YOU all for helping out my big move all the way from Brisbane to Auckland!
Without you, this would’ve not been possible for me and my husband to settle in and start our new life adventures in less than two weeks!
Thank you, thank you and thank you so much for everything you did to make this move fun, non-stressful, efficient and convenient!
Please pass my sincere thanks to all people involved in this move! And I will certainly book you for my next move if I have to move back or somewhere else around the world!”
February 2019, Australia to Auckland
“I found all four men very approachable and easy to converse with. Their packing and unpacking skills were really amazing and I was totally impressed with them. They couldn’t have been any better.
I would definitely recommend Crown Relocations to anyone who needed these services and most definitely use their services again. I have used another removal company before and would not recommend them to anyone.
Thank you all so much, you are well worth the cost. I can’t say enough about you or your service. Once again thank you all it was total peace of mind for me.”
January 2019, Auckland to Rotorua
“Recently I received my delivery of US belongings from Crown Relocations to my New Zealand home. The delivery went very well. I was contacted prior to them arriving to make sure I was aware of their arrival and I was ready to receive them. The two gentleman showed up on time and were extremely professional and respectful.
They took great care to ensure things were unpacked with care and consideration for which room they should be placed. They took all the packing materials and cleaned everything up as they left. The two gentlemen were efficient, polite and made the process go very smoothly.
I am very impressed with the overall Crown Relocations experience. From the beginning stages while I was in the US through the final delivery, I had great communication from both the coordinators, they always kept me updated and handled all my questions with grace and professionalism. The process couldn’t have finished any better when those two gentlemen showing up and making my final delivery a breeze. I can’t thank you all enough. A move of this distance and over this length of time is ripe for problems, but Crown Relocations was the positive part of my experience. Thank you all so much. I appreciate all your efforts.”
January 2019, USA to Auckland
“Because our home delivery of goods had to be split over a few days, we still had a container in your depot that contained an important Christmas present (for my wife’s mother). Steve, Reg and the team went beyond the call of duty.
Steve took an anxious call from me at 8pm on the Friday night, while he was at the movies! And I quickly found out that he had arranged with Reg to find the present 🎁 in the stored container that very evening. We collected the item from your depot at 7.45am on the Saturday morning and not only was it waiting there in reception for us, but a team member carried it out to the car for us without being asked.
That’s fantastic service!! Please pass on our thanks to the team who worked on our job. Going well beyond the call of duty! Thank you.”
“It is my experience that I more often receive a level of service from suppliers/providers far less than I expect. I am pleased to say my experience with CROWN from the time we were telephoned by a “Rochelle” to the time delivery was effected by a “Max” and “Edward”, was superb.
Everyone involved were thoroughly professional. Everyone did what they said they were going to do, and did so with a good attitude and courtesy.
Thank you. I would happily recommend the excellent service we received from CROWN.”
“I am writing to remark on the professionalism of the job Crown Relocations carried out in my move from Dunedin to Wellington. From the beginning of the process until the end, the sheer dedication of the team stood out. I was incredibly impressed with the fact the mover arrived early before pick up time and collected my things with minimum fuss.
My belongings arrived with me a long time before the 10-15 days mentioned on the form. I was faced with needing an urgent document and the team managed to get my boxes to me during the Easter holidays! I sent a message on Facebook at 10.00 pm on Good Friday. I had my boxes by 2.00 pm the following day. Without this service, I would have been forced to cancel my trip to the US consulate in Auckland to get my Visa.
I can’t thank Crown enough for their silver service treatment. A huge thanks to the Operations Manager Mike who dealt with my query while on holiday, and to the movers who delivered my things with a smile. I will recommend you to all my friends!”
“All of the packing and delivery guys in Auckland were great, but it was Mark who convinced me I should move with Crown. Mark, who was my first point of contact was very kind and professional. My dog a ‘staffy‘ who usually barks when someone is at the gate didn’t, in fact he walked Mark to the door. That tells me a lot about a person. He explained everything that would happen from start to finish, the timeframe and took an inventory. He kept in touch and I knew he would be immediately available to answer any more questions I had.
The Palmerston North Destination crew – Aaron, Kane and Pat arrived in a truck to my home in Opunake from Palmerston North on time to find me sitting outside unable to gain access. The real estate agents were no help as the keys were inside and I only had the remote for the garage door that did not work. I was in tears as I was exhuasted from the long trip down. They were so kind and helped me, asking where I wanted this and that, chatting to me the whole time. Everything was put together and after asking if I was okay, which I was by then left in the truck with a toot and a wave sihing me well in my new home. Not one single thing was damaged.
I would like to express in the most unreserved terms my appreciation for the very high quality of service that you gave in transporting my goods from Finland to New Zealand. At every stage you and your colleagues offered the highest service.
I would recall your initial call to Finland when you explained the tax complications and helped me through the various stages. By comparison the other NZ company who were advised to contact me did absolutely nothing at all. I would like to mention your Finnish counterparts: Frans was the perfect gentleman and ensured that my two sauna stoves were sufficiently well-protected with extra packing, and happily they appear not to be damaged. I very much look forward to building my sauna! As far as I can see nothing has been damaged, the books have not suffered dampness or mould, and none of the fine Finnish china has been broken or chipped. This is unprecedented over my lifetime of international moves!
I would also mention the gentleman who studied for some years in Wales and who drove to Kuopio from Helsinki to collect my stuff – I trust he managed to have supper with his grandmother before returning to Helsinki.
I would like to thank Tania, who was most attentive, efficient, and quite charming in correspondence. Finally thanks to your two professional and helpful fellows who turned up promptly yesterday morning at 8 am.
So, all in all, thanks very much. This was a very small job for you, but you offered the highest level of service.
“When you said “Wednesday, Thursday and delivered Friday” it sounded just too good to be true. It all happened!
Our first night in Wanganui was at a motel where they allocated us the honeymoon suite. The washing machine disconnection was way beyond our best endeavours. So, we left $50 and a wrench on top of it, payable to the packers upon disconnection and delivery to Wanganui. We had a walk round before we left with only two blokes who got a $50 tip each. They reckoned it wasn’t necessary but we disagreed.
Did you say insurance? Our stuff arrived in perfect shape. The packer gratuities were money very well spent. Who needs to help insurance companies build even more sky scrapers?
The blokes here were just great too. Three of them got a final $50 each. They too reckoned it wasn’t necessary. We disagreed. THANK YOU all for a great job, lovingly done. The happy home is now in Wanganui. The brand new home is twice as nice as the Orewa one for only half the price. Our Wanganui Activity List has 23 places to find and explore. We are like two kids turned loose in a toy shop. The Australian Terrorist hound is in Doggy Dreamland with her very own back yard here.
Your very best advertisements, satisfied customers. You are champions!”
Fred and Lorna
“I really appreciate the support you offered me with my recent move to Australia. Your service was brilliant at both Crown New Zealand and Crown Australia, and your very easy ‘door to door’ service meant that I could concentrate on my own personal commitments.
Your entire team was very professional and I would recommend the Crown service to anyone looking to relocate either domestically or internationally.”
Sonny Bill Williams
“To Whom it may concern,
I would like to give some written customer service feedback of my recent experience using your Crown moving and storage service.
I feel compelled to do so for the acknowledgement of the excellent service that I received. I had recently moved down to Wellington where I needed to place my property in storage immediately for an unknown timeframe until suitable accommodation could be found.
And this is where Heather became involved with my situation, due to the unpredicted situation it was quite an unsettled and stressful period of time for myself, and this is when you really appreciate someone like Heather, who’s professional, warm and friendly manner makes a huge difference when you have multiple issues that you are trying to resolve, while being new to, and unfamiliar with the Wellington area.
Heather guided me through the options, process and costs, and also arranged the easiest way for me to complete the paperwork due to my limited internet access. During this time Heather kept in touch in regards to any developments for my situation, informed me of the costs to date, she worked within my situation, and displayed great organisational flexibility. In regards to the physical moving of my property I found both pairs of moving men friendly and professional.
Heather is an absolute asset to your company, it was good to feel that one of my issues was not an issue for me, and that someone else was effectively dealing with it. The moving men were friendly, courteous and professional.
On this bases I have already recommended your company to someone who may be moving soon, and would not hesitate to recommend you to anyone else who needs a moving and storage service.
I just wanted to express my sincere thanks for arranging at short notice, the move last night.
Ken, Jesse and the team did an amazing job. The relocation was done very efficiently. They were a great team — very well led and professional in the manner in which they executed the task at hand.
Please convey my sincere thanks to the team.
I very much appreciate the outstanding support that Crown Relocations is giving to the Fletcher Penrose Campus Redevelopment.
The programme is very tight and having your team’s support helps significantly in making the redevelopment a success.
I just wanted to tell you what a fabulous job your packing guys did! Not a single item was broken…from antique vases to crystal champagne flutes, and I had so many mirrors! I would be happy to recommend you all to anyone traveling around the world with their precious belongings.
Thanks so much to all concerned…well done!!”
“Hi Athol and Luke,
I would like to pass on my thanks to Claire Minty (Customer Relations Manager – International) who recently helped my husband and I with our move to the U.S. She was incredibly responsive to our every enquiry and even out of her way to proactively look into moving our dog when the other company we were using had a disrupt.
I’ve relocated internationally a few times over the years and this was the most efficient and courteous customer service I have experienced.
The packing team were also very professional and polite. I was there at packing day and they took genuine care of our personal effects.
I will definitely look to use Crown in the future.
“To whom it may concern.
On behalf of our company, I would like to thank Crown Relocations in Christchurch for an effortless and stress-free move.
From the start of the process through to the end, all Crown staff were professional, helpful and friendly. They all appeared to enjoy their jobs! I was also impressed with how splendid the Crown Relocation truck looked.
Wishing Crown Relocations every success with their next 50+ years in the business.
We were very excited about moving our family to Auckland from Seattle. As we got closer to the move date, the stress of finding a rental home that would allow our dog started to build up as we weren’t able to make any headway in the fast moving market, especially being remotely located. We also wanted to be in one of the selected list of school zones for our kids.
When we engaged Crown and Stephanie, we immediately felt more relieved to have a reliable person on the ground, who very well understood what we needed. We had a home to rent that allowed a dog and was in a good school zone within 2 weeks!
I can’t say enough about how relieved we were at that and are very thankful to Crown and Stephanie for their help with our cross-continent move!
Tushar & Nagaja
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