Frequently Asked Questions

When hiring a professional moving company for your relocation the cost depends on a number of factors such as packing, access, size of consignment, number of staff etc. To get a quick ballpark estimate click here. For larger moves it’s always ideal for us to visit your home and determine the cost of your move – with this information we can then compile an accurate quotation tailored to your individual move. Click here to request a FREE moving quote.

We cover the whole of New Zealand with our own transport offering full, part and return load services, and of course we can move you virtually anywhere in the world, in conjunction with our network of Crown branches and service partners in over 60 offices around the globe.

Crown Relocations are usually booked between 7 and 14 days before the expected move date. For international relocations ideally at least 21 days notice is required. Please always try to give us as much notice as possible.

Your Crown consultant will help you choose the service delivery that best meets your needs, explain what to expect when you arrive at your new destination and answer all of your questions. Together, you will choose and schedule a packing day.

We operate a range of purpose built removal vehicles and containers to suit any move size.

Crown Relocations are the BIG domestic move specialists for long distance relocations, from or to anywhere in the country. We have a fleet of large oversized moving trucks strategically located just for that purpose. It doesn’t matter where you are or how big your move is we have the resources and capability to accurately assess, quote and deliver on your moving requirements.

Please let us know if there is difficult access at either address as this will allow us to plan your move with smaller vehicles or make the necessary arrangements to tranship your household goods.

Being an International relocation company we have an internal program with continuous training throughout the year. This program also runs in association with ISO 9001-2008 (Internationally recognised Quality Management System) and our own Crown specific QUEST program. Stringent staff selection supported by complete induction training and ongoing assessments allows our customers to receive a complete relocation experience.

Many countries are no longer accepting shipments that were packed by the owner. In addition, any damage incurred to items you packed yourself may not be covered by transit protection. Therefore, we advise that you let Crown pack your household items. All Crown crews are professionally trained and have years of experience packing people’s precious belongings.

We use ibubble instead of standard bubble wrap. This sealed air bubble wrap IB product is an air cellular inflatable soft plastic covering that provides a cushioning effect all around your packages, ensuring maximum protection against any downward pressure on the carton. This is a highly recommended technique for fragile items.

If you have any of the original cartons and packing materials for your appliances or other household items, make sure that you inform your Crew Supervisor. He or she will inspect the materials to determine whether your goods will be safer using these or our own specialised packing materials.

Our staff will carry out dismantling and re-assembling to the best of their ability. It is important that we know what is required at the quotation stage to allow for the necessary resources and equipment to be provided.

Providing the unit is sturdy enough then any light items such as clothing, bedding etc. can be left within. Please remove any books, magazines, breakable items etc. Self assembly furniture does not respond well to moving, so we will only move this type of furniture once it is completely empty.

Gas cylinders cannot be transported on our vehicles unless purged. Flammable liquids, however contained, must not be submitted for removal either. These items are not covered under our insurance and, you will need to make other arrangements. Equipment such as garden mowers and chainsaws should be drained of all liquids beforehand.

It is always best if you have a clear idea of where you want your furniture to be placed, before our staff arrive. Our staff will arrange the rooms to your liking but will not have the time to continually/repeatedly rearrange your room.

The Crown crew will unpack your effects and take away all used packing material. You may also choose to have Crown arrange a handyman or domestic help services to help you get settled into your new home.

We can service all your storage needs in our modern facilities which are approved and licensed by the New Zealand Customs department. As a result our facilities must adhere to strict requirements to ensure safety and security such as monitored alarms, structural specifications and controlled public access.

Our house packs hold approximately eight cubic meters. These are standard removal industry size, ideal to be fork-lifted on and off vehicles allowing us to load and unload directly at your premises, if conditions permit.

You can store your goods for as long or short a period as necessary. Storage is charged weekly and all customers receive an invoice/statement every month.

A popular option is to pay by credit card if you are storing for a longer period of time.

Flammable items, gas bottles, plants, any opened food such as oils, sauces etc.

While Crown’s professional crew will pack, transport and unpack your belongings as safely and securely as possible, it is important to note that these items will be travelling on a boat, plane, truck or other mode of transport — all of which carry inherent risks. Follow the link to read more about our Crown Care options.

All of crown’s worldwide facilities are linked by a common communications and operating network. This technological investment means that before you arrive at your new destination, the local Crown office will already have up-to-date information on your relocation. Crown’s shipment tracking portal, www.crownrelo.com/login, allows you to track your shipment in real-time using any computer with internet access. You can see where your items are at any time and whether there are any paperwork issues (customs) holding up progress.