Moving to Queenstown

Moving to Queenstown

With breathtaking views of mountains, lakes, and rivers, Queenstown is New Zealand’s top holiday destination, and a highly desired place to live. You can get outdoors and active with hundreds of kilometres of dedicated cycle paths, hiking trails, mountain biking, and two ski fields within 30 minutes of each other. Then relax at any one of the local vineyards as the evening rolls in. Queenstown is sometimes called ‘Q-Town’ by the locals, and is known as ‘Tāhuna’ in te reo Māori. Winter days here are often so sunny that it’s possible to ski, hike, bike, and paddle before dinner! For active people and families who love the outdoors, the lifestyle is hard to beat.

Crown Relocations has moved households into New Zealand for over 60 years, and our team is ready to help make Queenstown your new home. With a network in 54 countries, one team looks after you from your overseas front door to your new one in New Zealand. A lot of people arrive here before they have a permanent address, so we can plan storage and delivery around the home search. Read on for our team’s first-hand advice for life in Queenstown, or get a free quote at any time.

We’ve been Moving Kiwis around New Zealand and the world for over 60 years! When you choose to move with Crown you will find us to be more than just a relocation company, we really care about what we do and how we do it!

Relocating to Queenstown With Crown

When you choose to move with Crown, you’ll always have a dedicated point of contact: your ‘move manager.’ It’s their job to oversee your journey and make sure everything goes smoothly. They’ll work with you to prepare everything, make sure all the paperwork is correct, and coordinate with the local team at your destination.

Home find and settling-in support

In competitive overseas markets, it’s good to have someone with experience on your side. As part of our settling in services, get prepared with market information before you arrive, then meet with our consultants for a tailored tour of properties in the city once you land.

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Storage in Queenstown

Whether you’re waiting for move-in day, or still hunting for the right place to settle down, our secure storage facilities mean your belongings stay safe until you’re ready to bring them out.

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Pet relocation

New Zealand’s animal import rules are strict. Crown’s network of approved pet caregivers will make sure that your furry friends’ travel and accommodations are all sorted, ensuring your pet arrives safe and sound.

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Vehicle relocation

End-to-end vehicle shipping from countries around the world, plus honest advice on whether to bring your current car or buy one once you arrive.

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Transit insurance

We offer worldwide comprehensive insurance for your belongings, covering loss or damage caused by circumstances beyond your control. No third-parties. Everything goes through Crown.

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More ways Crown can help

Whatever issues your move throws up, we’re here to help. Currency transfers, connecting utilities, setting up your home on delivery day, and more.

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Our Quoting and Moving Process

Crown’s quote process starts with a free consultation to understand your specific needs, access conditions, and moving dates. After requesting a quote, one of our trained Crown consultants will survey your home in-person or by video call, and assemble a list of items that are going.

Your quote depends on two things: how much space your goods will take up, and what their final destination is. A door-to-door move finishes inside your new home, while a door-to-store move finishes at our Queenstown warehouse.

  1. Survey and quote
    A consultant surveys your home, makes a list of what’s going where, and gives you a written quote, including an estimation of how long shipping will take.
  2. Decide what to bring
    Next it’s time to decide what’s worth shipping, and what might be better to sell before the move. This is also where you should check for any items that might not be able to be imported into New Zealand.
  3. Professional packing
    At your overseas address, our trained crew will securely package your belongings for shipping, and provide you with a detailed packing inventory.
  4. International freight
    Your belongings are shipped by sea or air. While your belongings are in transit, you’ll be able to view their progress through Crown’s tracking system.
  5. Customs and MPI clearance
    Crown lodges the paperwork required to clear customs. Once your belongings arrive, the Ministry for Primary Industries will inspect them for biosecurity risks. Be aware that skis, bikes, hiking boots, tents, and other outdoor gear will get flagged as possible biosecurity risks by the Ministry for Primary Industries. Make sure to clean them thoroughly before packing.
  6. Storage in Queenstown, if needed
    If your house isn’t ready, we can hold your goods in our secure Queenstown facility. If you know you’ll need storage ahead of time, it can be included in your quote, or arranged and billed separately later.
  7. Access check
    Before the scheduled delivery date, the local crew will check the street, driveway and steps, to ensure that the right vehicles and personnel turn up.
  8. Delivery and unpacking
    The big day! Our local crew will deliver your items to the rooms where they belong, and optionally dispose of packaging and assemble furniture for you.

If your plans change mid-move, tell your coordinator as soon as possible.

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How We Can Help You Settle In to Queenstown

As our team sees it, there are two things newcomers underestimate. The first is how hard it is to secure a long-term rental (especially during the busier parts of the year), and the second is the climate. Heating costs tend to add up over the winter.

Queenstown caters to everyone, offering a vast range of restaurants and shopping, ranging from takeaways to Michelin-star dining. The huge number of expats living in Queenstown makes it feel like a “small global city,” along with a high number of young seasonal workers who come from all over the world. Because most people are not originally from Queenstown, it’s easy to meet fresh faces who are eager to connect.

Below, our team runs through the questions and conundrums that new arrivals face, along with the ways we’re able to help.

What is Queenstown like to live in year-round?

Our team’s view is simple: Queenstown is an exceptional place to live. Locals tend to live in the suburbs situated around Frankton, which boasts a variety of shops and services similar to those found in larger New Zealand towns, meaning you don’t have to rely on tourist centres. It’s also home to an international airport, giving you access to easy trips within the country or overseas. Queenstown has a high proportion of GPs and medical specialists in the region, although most are associated with private clinics and hospitals.

While Queenstown does offer all the amenities and trappings of a first-class tourist destination, the reality is that it also has a higher cost of living than most other parts of the country. Groceries tend to be a little more expensive, and public hospital facilities are currently lacking. Surgery and obstetrics cases are usually referred to Invercargill or Dunedin, although this is expected to improve over the next few years.

If you want to see how daily life works and your potential neighbourhood, we offer an orientation tour to help you settle in. This covers shops, services, and medical care, plus anything else you’re wondering about life here.

How hard is it to find a long-term rental in Queenstown?

The long-term rental market is extremely competitive, and there are never enough homes to go around, since a lot of properties are only let to holidaymakers. Availability gets even worse in the summer (December-March) and then again during the ski season (July-September). You can rent short-term until you find a permanent home, but the search can take weeks, and the costs add up quickly.

The market as it stands is quite varied, ranging from shared flats to luxury homes, with thousands of new homes slated for development over the next few years to meet ongoing demand. Properties that are insufficiently insulated or on a shaded lot will cost you significantly more in heating bills over the winter, so check the insulation and the winter sun before you sign.

Our home-finding service can help you narrow down your options for a permanent home, and uncover any hidden costs. Need time to think things over? We can sort out temporary accommodation as well. Once you’ve found a place, arrange your essential services with Fast Connect.

Where do people who live in Queenstown year-round actually live?

Locals tend to live in Queenstown’s surrounding suburbs and nearby towns, as Queenstown itself, including Queenstown Hill, is dominated by holiday homes and short-term rentals. Popular places to live include Frankton, Fernhill, Sunshine Bay, Kelvin Heights, Jack’s Point, Arthurs Point, Lake Hayes Estate, Lower Shotover, Hanley’s Farm and Arrowtown. Each one has pros and cons, but a guided look around the suburbs is the best way to find out more. There aren’t many alternative routes in the area, so it’s important to know what the drive between home, school, and work might look like.

Once you’ve got an area in mind, we can also help with finding the right house. Got more questions? Get in touch with our local branch.

Is Queenstown a good place to raise a family?

It is indeed. Weekends here are built around the trails, lakes, and ski fields, and there’s no shortage of other families ready to join an adventure. Education-wise, most of the suburbs have their own primary school, but things get trickier when it comes to high school: there’s only one state high school, which is nearing full capacity. There’s also a private alternative education provider in Frankton. There are no school buses, so plan for the school run and the traffic that comes with it.

Our school search service helps you compare the options near the homes you are looking at. You can also read our New Zealand education guide or find a school on the Education Counts website.

Where do newcomers go to meet people in Queenstown?

Clubs, groups, classes, and special events are where most people start, and there’s no shortage of affordable, accessible options. People in Queenstown are generally very friendly and open to getting together with newcomers. The weekly newspaper is often a good place to find out what’s on around town, and community Facebook groups are a great way to connect with people and find activities. The cultural arts hub Te Atamira is a good place to get started. It offers free community events and workshops that are inclusive and fun. For those with kids, there is no shortage of families to connect with for weekend adventures.

For more help finding your way into local life, reach out to our friendly intercultural support team. If you’re moving here with children, see our tips for helping them adjust, so they can settle in and start making friends.

What happens to our shipment if we haven’t found a home yet?

Shipments bound for Queenstown usually clear Customs and biosecurity at Port Chalmers in Dunedin. From there, your shipment travels to Queenstown by road. If you haven’t found a home yet when it arrives (a common occurrence in Queenstown), we’ll put your belongings into short-term storage first, ready to come out when the house keys do. Storage is available all year round.

If you do manage to find somewhere more permanent before your shipment arrives, we can provide rental furniture to make the in-between period less stressful.

You should bring documents, medication, clothes for the first two weeks, and the children’s essentials with you on the plane. Once your shipment has set sail, you can track it at any time.

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Queenstown Moving Company Reviews​

Philly
Crown Relocations – Auckland to Queenstown Review
We moved Akl – Queenstown – Crown were excellent. Everything arrived – no damage and on time. Thanks Paul and Tyson who unloaded in Queenstown.
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Jaime Hutter
Crown Relocations – US to NZ Review
Highly recommended! This was our second major move with Crown, and I highly recommend them to anyone considering a relocation from the US to NZ – I wouldn’t use anyone else. The customer service and communication was clear & timely from my first enquiry until the arrival date (a span of many months). Their experts handled all issues including packing, customs and insurance. Lastly, the Dunedin-based delivery team of Paul, Leyton and Tyson were friendly, efficient, on-time, and all-around good guys (the dog didn’t even bark at them).
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Rhoda Mountz
Crown Relocations – uplift from Wanaka Review
Michael and Caleb, came to load up our household in Wanaka, they were on time, very professional, friendly, did not waste a minute, did an unbelievable job loading our household. Thank you Michael and Caleb, it was a pleasure meeting you both, we wish you two the best life has to offer, we will highly recommend your company.
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Tania Pearce
Crown Relocations – Auckland to Wanaka Review
Awesome experience with Crown at departure in Auckland and arrival in Wanaka – items were all packed thoroughly and nothing broken. The movers were great guys who made the moving experience more enjoyable.
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FAQs for Moving to Queenstown

The cost of moving to Queenstown depends on how much you’re shipping, where it’s coming from, and how easy your new home is to reach. Volume matters most: a one-bedroom apartment in Frankton and a family home at Jack’s Point are very different shipments. Sea freight is cheaper than air but slower, and every shipment has a long road leg into the Southern Lakes once it clears. Access matters too, because a steep driveway on Queenstown Hill or Fernhill, or a narrow street in Arrowtown, takes more planning than a flat section. Storage, insurance, pet and vehicle transport are priced separately. The only accurate figure is a written quote from a survey of your home, which is free and comes with no obligation. Request one here.

Before your move: get your quote and survey done early, decide what you’re shipping versus selling or storing, and clean any outdoor, sports or wooden items thoroughly so they pass biosecurity inspection. Sort your visa and any paperwork your coordinator asks for, and if you have pets or a car, start those processes early as they run to their own timelines. On the Queenstown side, book furnished temporary accommodation well ahead, because rentals are scarce and demand climbs before the winter ski season and over summer. Decide early whether you want to live in town, around Frankton, in Arrowtown or in one of the newer areas like Shotover Country or Hanley’s Farm, as it shapes your commute and school options. If you have school-age children, contact schools about enrolment before you arrive.

Yes. Once your goods leave your overseas address, you can follow their progress through Crown’s shipment tracking system, and your coordinator will keep you updated at each stage, including customs and MPI clearance when your goods arrive in New Zealand.

The biggest factors are how you ship, where from, how quickly your goods clear customs and MPI, and whether your Queenstown home is ready. Air is faster than sea, a shared container waits until it’s full before it leaves, and the shipping line decides which port your container comes in through. Queenstown has no seaport, so there’s always a long road leg once your goods clear, and a standard delivery from Dunedin usually runs overnight. Ports slow down over Christmas and New Year, and the run-up to the ski season and the summer peak are Queenstown’s busiest times to move.

In winter, snow and ice on the Crown Range and the Lindis Pass can mean a longer route or a later delivery, so we watch road conditions ahead of the day. Steep driveways on Queenstown Hill, Fernhill and Kelvin Heights, Arrowtown’s narrow streets and unfinished roads in new subdivisions can mean a smaller vehicle or an extra trip; our access check catches this early. If your home isn’t ready, your goods go into storage, and redelivery needs seven working days’ notice. Your coordinator gives you a shipping estimate with your quote and keeps you updated as each stage clears.

They go into Crown’s secure storage. Storage is charged weekly with no fixed-term contract, so you only pay for the time you need. When you’re ready, give us seven working days’ notice and our crew will deliver to your new address anywhere in the Queenstown Lakes area.

The Ministry for Primary Industries inspects incoming household goods for anything that could carry pests, seeds or disease into New Zealand. The usual culprits are ski and snowboard gear, mountain bikes, tramping boots, camping gear, golf clubs, fishing gear, kayaks, garden tools, outdoor furniture, wooden items, vacuum cleaners and anything made from natural plant or animal material. Clean everything thoroughly before packing and declare it on your inventory. Items that arrive dirty can be cleaned or treated at your cost, or destroyed, and either outcome delays your delivery. Once you’re here, follow Check, Clean, Dry rules for boats, kayaks and fishing gear when moving between lakes and rivers, to stop the spread of freshwater pests such as didymo.

Beyond the move itself, our team can arrange home find and school search, storage, pet transport, vehicle shipping, transit insurance, utility connections, and a range of additional services such as sending money overseas. Contact us with any questions about your move to Queenstown.

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Ready to Make Queenstown Home?

Tell us where you’re moving from and what you’re bringing, and our team will take it from there. Get a quote today, or contact our Queenstown branch with any questions about the move.

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