Frequently Asked Questions
We know you’ve got questions… here are the answers!
Crown Relocations specialises in the packing, storage and transportation of household goods both within New Zealand and internationally. We have grown from humble beginnings to become worldwide leaders in the Relocations Industry, providing a wide range of moving services and providing a truly global network that spans in excess of 250 offices in almost 60 countries.
Whether our customers need to move locally, internationally, privately or commercially (Workplace Relocation or Corporate Mobility Relocation) – we have highly trained specialists with expertise in all areas of the relocations industry who can assist with all your moving needs.
To see the most popular questions (with our answers) that our customers ask us on a daily basis, check out our comprehensive FAQs list below:
How much will it cost?
For larger moves it’s always ideal for us to visit your home and determine the cost of your move, as it depends on numerous factors such as packing, access, size of consignment, number of staff etc. With this information we can compile an accurate quotation tailored to your individual move.
What areas do you cover in New Zealand?
We cover the whole of New Zealand with our own transport offering full, part and return load services, and of course we can move you virtually anywhere in the world, in conjunction with our network of Crown branches and service partners in over 60 offices around the globe.
How much notice do you require?
Crown Relocations are usually booked between 7 and 14 days before the expected move date. For international relocations ideally at least 21 days notice is required. Please always try to give us as much notice as possible.
Can Crown provide a pre-move consultation?
Your Crown consultant will help you choose the service delivery that best meets your needs, explain what to expect when you arrive at your new destination and answer all of your questions. Together, you will choose and schedule a packing day.
Does Crown provide a relocation plan?
Yes, all of the pertinent information will be documented on your ‘Relocation Planner’. The ‘Relocation Planner’ includes a countdown for a successful move. This information will help you plan your move step by step in advance, from the date you start packing to the time your personal belongings are delivered to your new home. Please also see our Moving Checklist that will assist with planning and executing your move
What size are your vehicles?
We operate a range of purpose built removal vehicles and containers. Please let us know if there is difficult access at either address as this will allow us to plan your move with smaller vehicles or make the necessary arrangements to tranship your goods.
What training does Crown offer for its staff and how does this benefit me?
Being an International relocation company we have an internal program with continuous training throughout the year. This program also runs in association with ISO 9001-2008 (Internationally recognised Quality Management System) and our own Crown specific QUEST program. Stringent staff selection supported by complete induction training and ongoing assessments allows our customers to receive a complete relocation experience.
Can I pack my own cartons?
Many countries are no longer accepting shipments that were packed by the owner. In addition, any damage incurred to items you packed yourself may not be covered by transit protection. Therefore, we advise that you let Crown pack your household items. All Crown crews are professionally trained and have years of experience packing people’s precious belongings.
How does Crown pack my china, glass and crystal?
We use ibubble instead of standard bubble wrap. This sealed air bubble wrap IB product is an air cellular inflatable soft plastic covering that provides a cushioning effect all around your packages, ensuring maximum protection against any downward pressure on the carton. This is a highly recommended technique for fragile items.
Will the Packing Crew use the original packing materials for my appliances?
If you have any of the original cartons and packing materials for your appliances or other household items, make sure that you inform your Crew Supervisor. He or she will inspect the materials to determine whether your goods will be safer using these or our own specialised packing materials.
Do you dismantle and re-assemble my bed, wardrobe and other furniture items?
Our staff will carry out dismantling and re-assembling to the best of their ability. It is important that we know what is required at the quotation stage to allow for the necessary resources and equipment to be provided.
Do I need to unpack my chest of drawers?
Providing the unit is sturdy enough then any light items such as clothing, bedding etc. can be left within. Please remove any books, magazines, breakable items etc. Self assembly furniture does not respond well to moving, so we will only move this type of furniture once it is completely empty.
What should I do with my gas cylinders of flammable liquids?
Gas cylinders cannot be transported on our vehicles unless purged. Flammable liquids, however contained, must not be submitted for removal either. These items are not covered under our insurance and, you will need to make other arrangements. Equipment such as garden mowers and chainsaws should be drained of all liquids beforehand.
Does my furniture get placed to my requirements?
It is always best if you have a clear idea of where you want your furniture to be placed, before our staff arrive. Our staff will arrange the rooms to your liking but will not have the time to continually/repeatedly rearrange your room.
Will the crew unpack for me?
The Crown crew will unpack your effects and take away all used packing material. You may also choose to have Crown arrange a handyman or domestic help services to help you get settled into your new home.
Does Crown provide storage (long term or temporary)?
We can service all your storage needs in our modern facilities which are approved and licensed by the New Zealand Customs department. As a result our facilities must adhere to strict requirements to ensure safety and security such as monitored alarms, structural specifications and controlled public access.
What is the size of your storage containers?
Our house packs hold approximately eight cubic meters. These are standard removal industry size, ideal to be fork-lifted on and off vehicles allowing us to load and unload directly at your premises, if conditions permit.
How long can I store for?
You can store your goods for as long or short a period as necessary. Storage is charged weekly and all customers receive an invoice/statement every month.
How can I pay for storage?
A popular option is to pay by credit card if you are storing for a longer period of time.
What items are not allowed to be stored?
Flammable items, gas bottles, plants, any opened food such as oils, sauces etc.
Why is insurance protection necessary?
While Crown’s professional crew will pack, transport and unpack your belongings as safely and securelyas possible, it is important to note that these items will be travelling on a boat, plane, truck or other mode of transport – all of which carry inherent risks.
How do I track my shipment?
All of crown’s worldwide facilities are linked by a common communications and operating network. This technological investment means that before you arrive at your new destination, the local Crown office will already have up-to-date information on your relocation. Crown’s shipment tracking portal, www.crownrelo.com/login, allows you to track your shipment in real-time using any computer with internet access. You can see where your items are at any time and whether there are any paperwork issues (customs) holding up progress.