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Customer Feedback

Cool Stuff - Customer feedback | Crown Relocations

Customer feedback | Crown Relocations

Customer Feedback

At Crown we place a great emphasis on debriefing our clients and securing feedback at the conclusion of each relocation. Our goal is to understand the ‘real time’ relocation experience of every customer, initiate immediate corrective actions and remedies if required, and above all ensure continuous improvement through targeted training and improvement opportunities. Here is a selection of recent customer feedback we have received:

“I am happy with all the personnel. They all did a great job from start to end. I am pleased about their packing skills also. Prior to going with Crown I read so many negative comments and was put off. A friend recommended I give you a call as they used Crown and had no problems. I am very glad that I did. I had peace of mind from the beginning with someone keeping us informed every step of the way. The personal touch was handing us two kids packs with the Crown lion mascot. My kids love them.

I am a very happy customer. Thank you all at Crown. I will be sure to recommended you anytime the opportunity arise. “

Cheryl

January 2019

“I’ve only just started unpacking most of our stuff as it’s been in storage here in the UK but now I appreciate what a great job you have all done. Everyone on the team is a star – at both ends. The boys who packed it all up in NZ and the boys at this end who handled it so carefully and your good selves for your efficient organization in ensuring everything went smoothly. I was dreading the move because our relocation to NZ was a nightmare (the company who moved us were useless).
If you ever need a recommendation or endorsement don’t hesitate to give me a call.”

Paul & Lesley

January 2019

“Kelly was brilliant. Neat, tidy and very professional. I would certainly recommend Crown to anyone who is moving. It was a very easy process.”

Kathleen

December 2018

“We wish to thank you and your team for a seamless transition. The guys were fantastic and would definitely recommend your Company to any of our friends and colleagues.”

Jan

December 2018

“I would like to thank you for sending us Jesse and Shu. They were so obliging, nothing was a bother. They are both a credit to your company”.

Jill

December 2018

“Thank you for your care and consideration over my move and thank your guys, they were marvelous. Everything went smoothly. Will definitely come back to Crown if I need to move again in the future but that, hopefully, will be a long way off.

Will certainly recommend you to others. “

Anni

December 2018

“High level of professional service, I’m extremely pleased with Crown!”

Robyn

November 2018

“I was blown away by how easy everything was and the customer service of everyone at Crown!”

Dylan

November 2018

“Really happy with the service, absolutely nothing to fault. Thanks!”

Paul & Tracy

November 2018

“Wonderful communication. Staff are lovely and friendly! Couldn’t have been nicer or more helpful. Special thanks to the gentleman who packed the Grandfather clock so carefully. It was a precious heirloom and it arrived perfectly. All the boys were fantastic and polite, thank you.”

Lynaire

November 2018

“Can’t really give high enough praise. They say you get what you pay for and you exceeded all of my expectations.

Thank you.”

Shayne

November 2018

“The staff worked cheerfully and steady all day. They both had a great helpful attitude and were very patient with my boys who did their best to be helpers.

They made what could have been a stressful day enjoyable.”

Faenza

November 2018

“All the staff have been great. I can’t thank you enough for making a stressful time more manageable.”

Tracy

November 2018

“The guys today were fabulous. I can’t remember when I’ve had such great service from every part of a business.

You and the team have all really impressed. Thank you!”

Lauren & Kennon

November 2018

“I want to thank you very much for the arrangement and delivery of our container.

I was very impressed with all aspects of your service and particularly the nice team who unloaded and unpacked the container.

Excellent service. Thanking you all!”

Marion

November 2018

“Paul was really great and did everything we asked or needed doing, he was fantastic. It was pouring with rain, so, it’s really hard conditions to unpack this lot but we were so impressed with Paul and the guys. Fantastic, thank you!”

Kevin

November 2018

“I’m very happy and satisfied with the service of the crew and Crown overall. Very happy that I chose the company to relocate my assets.”

Marlene

November 2018

“It is my experience that I more often receive a level of service from suppliers/providers far less than I expect. I am pleased to say my experience with CROWN from the time we were telephoned by a “Rochelle” to the time delivery was effected by a “Max” and “Edward”, was superb.

Everyone involved were thoroughly professional. Everyone did what they said they were going to do, and did so with a good attitude and courtesy.

Thank you. I would happily recommend the excellent service we received from CROWN.”

Annie

November 2018

“They were excellent, very proficient, careful and productive.

I was impressed by the organisation, care and attention they took and the friendly manner in which they worked.”

Sean

November 2018

“Just wanted to let you know we had your crew in today. Conrad and his team, serve your business so well.

What an incredible job they did for us! Hardworking, courteous and respectful as well as a laugh or two thrown in, a delight to have in our home.”

Fran

November 2018

“Everyone was great but the guys who packed us in Auckland were especially polite and friendly, which I really liked. They were also incredibly quick which meant we got to get away early!

Can’t complain about anything. It was just so incredibly easy and not stressful. Very happy customer.”

Olivia

October 2018

“Efficient, professional, a pleasure to have them move me in Nelson from one very large house to a smaller one down the road. So refreshing to have such a good moving experience.”

Sue

October 2018

“This is the first move that I have had to do on my own and it was to an overseas destination. For me it was daunting but the NZ crew made it all so EASY! Thanks for taking the stress out of it. The Australian crew kept me up to date with what was happening and were great to intereact with.”

Beatrice

September 2018

“Everyone involved in the shifting process was excellent. I would recommend Crown Removals to anyone! Nothing but praise from me and my kids for the EXCELLENT service from start to finish!”

David

August 2018

“We managed to book Crown at very short notice and was kept informed of everything.

The movers arrived on time and were awesome. Drop off location was tricky and we had to do two trips, but this was all explained and managed really well. Totally appreciate the whole team that helped.”

Lisa

July 2018

“Crown have been professional throughout – everyone has done a great job with good humour and great manners. Excellent liaison with us in the UK about storage, insurance and delivery details.”

Anne

“We thought you provided a terrific service. We were very pleased to hear that our container came by rail as much as it could.”

Jesse

“Very pleased with the service from start to finish. Very competitive pricing. Will definitely be recommending to friends.”

Ava

“The crew from Crown were superb, professional, polite and so hard working! We have moved to various countries around the World and your team were the best we have ever had!”

 

Peter

“Outstanding experience, all the team involved provided knowledgeable professional service. Thanks for all your assistance.”

 

Jon

“I just wanted to say a MASSIVE thank you! Our boxes have just arrived in the best condition! Such an impressive service from start to finish! You have all been great to deal with! Thank you so much!”

Customer Feedback | Crown Relocations

Anneka

“Superb from beginning to end. Very efficient, polite, quick and no mess. The Crown team were completely trustworthy and very caring.”

Sue

“Both teams gave us excellent service, with a very friendly and very professional attitude they made us feel very comfortable. Packing up when leaving NZ the packers really went above and beyond with a hot full day of packing always and a very pleasant attitude. On delivery the team did the same with efficient delivery and documentation combined with a very friendly manner (both fantastic).

We will certainly recommend Crowns service and have no hesitation with using Crown again if needed.”

Ron

“I am writing to remark on the professionalism of the job Crown Relocations carried out in my move from Dunedin to Wellington. From the beginning of the process until the end, the sheer dedication of the team stood out. I was incredibly impressed with the fact the mover arrived early before pick up time and collected my things with minimum fuss.

My belongings arrived with me a long time before the 10-15 days mentioned on the form. I was faced with needing an urgent document and the team managed to get my boxes to me during the Easter holidays! I sent a message on Facebook at 10.00 pm on Good Friday. I had my boxes by 2.00 pm the following day. Without this service, I would have been forced to cancel my trip to the US consulate in Auckland to get my Visa.

I can’t thank Crown enough for their silver service treatment. A huge thanks to the Operations Manager Mike who dealt with my query while on holiday, and to the movers who delivered my things with a smile. I will recommend you to all my friends!”

Rosel

I just wanted to congratulate you and your teams at Crown on an excellent job. The our items were packed brilliantly, unpacked and delivered, the guys were even early so I didn’t have to miss much work that morning.

Really happy with your service and will recommend your service to others.”  

Pip

I just wanted to thank you and your team for all your hard work helping us move to Nelson.

The crown staff in both Auckland and Nelson were extremely prompt, professional and friendly. My family and I really appreciate your assistance, especially with how smooth and worry free our move was. We will defiantly be using Crown again and recommending your company to our friends who are also forced to move often due to work!!”  

Tari

“Just a quick note to say a huge thanks for the delivery service yesterday. The two young guys you sent were more than highly efficient, they were also excellent ambassadors for your company. Please ensure they are acknowledged accordingly.

All the best…you’ve been superb to deal with over many years and…we’ll be back!!”  

Tom

“The pick up was on time and the crew were very careful with our belongings. They were friendly and polite.

The next day the truck turned up on time with two crew members. They managed to unload the truck in a few hours. They were very careful and I really appreciated how they asked us where each box should go rather than placing it into one area. They worked very hard and everything was well cared for.

The staff that came were for us the face of Crown and they gave us the impression that Crown was a caring company, not only about their customers but also about their staff.

Fantastic work, thank you.

You did say that it was about the quality of the move and you were absolutely right about that. We made the right choice.”

Jo

“Ok, so I was happy before with all the Crown service but now I’m a little blown away.

When my cartons were collected the other day the crew later that day noticed a large farewell card for my daughter from her school. Instead of throwing it away, they kept it and dropped it around to me.

Absolutely amazing customer service, I think its probably topped any I’ve had from any organisation, ever.

Seriously impressed.”

Sally

“Your Tauranga crew were great to deal with from the moment the team arrived onsite. Clearly they all enjoy their work, this shows in their professional and great care taken with our move throughout.

The rest of the team are also a credit to your company. The initial contact via Sandy was also of a very high standard, it was obvious I was dealing with a professional company and great staff.

Many thanks. We will definitely use your services again and would not hesitate to recommend Crown to others with confidence.”

Kevin

“The whole team deserve a pat on the shoulder. The team worked fast and packed effectively. Also, I think they worked well together and were considerate and flexible with us – it can be rather stressful.”

Kirsten

“I am indeed a very satisfied customer and have told all my friends how good the chaps were moving me. Their kindness at patience, especially with a difficult piece of furniture was amazing. They persevered and go it in through the door….

Thank you once again to everyone concerned.”

Pauline

“Everything was too big, too hard for me to do. They did it all!”

Listen to what else Dillion had to say.

Dillon Boucher

“Firstly to say a HUGE THANK YOU for the way your guys conducted themselves and worked to shift us last week. We were extremely impressed with them, they were just great!

Your workers were incredible, we were discussing their work ethic after they had gone as it was so good to see – well done to your guys.

Thanks again to everyone for the service you provided, I will be sure to pass on your company to anyone I know who has a shift to do – we have been pleased from start to finish!!”

Barbara and Keith

“When you said “Wednesday, Thursday and delivered Friday” it sounded just too good to be true. It all happened!

Our first night in Wanganui was at a motel where they allocated us the honeymoon suite. The washing machine disconnection was way beyond our best endeavours. So, we left $50 and a wrench on top of it, payable to the packers upon disconnection and delivery to Wanganui. We had a walk round before we left with only two blokes who got a $50 tip each. They reckoned it wasn’t necessary but we disagreed.

Did you say insurance? Our stuff arrived in perfect shape. The packer gratuities were money very well spent. Who needs to help insurance companies build even more sky scrapers?

The blokes here were just great too. Three of them got a final $50 each. They too reckoned it wasn’t necessary. We disagreed. THANK YOU all for a great job, lovingly done. The happy home is now in Wanganui. The brand new home is twice as nice as the Orewa one for only half the price. Our Wanganui Activity List has 23 places to find and explore. We are like two kids turned loose in a toy shop. The Australian Terrorist hound is in Doggy Dreamland with her very own back yard here.

Your very best advertisements, satisfied customers. You are champions!”

Fred and Lorna

Hi Kathryn,

A HUGE ‘THANK YOU’ to Jamie and his team. Their professionalism and friendliness was evident from the moment they arrived and the standard and quality of work was unsurpassed.

We had no breakages or damage of any kind and they all went out of their way to accommodate us.

Please pass on our sincere thanks to the crew.

Warmest regards”

Jo and Kris

“Good morning,

A few weeks ago I emailed to organise the moving of furniture from Palmerston North to Auckland. My furniture was delivered last Friday in an excellent condition and I just want to say thank you. It was a daunting thought but your staff at the Palmerston North depot and the two guys who dropped off the furniture last week were friendly, careful and more than willing to help.

Not only that but the staff who contacted me, Melissa Henri, Joss Court and Debbie Close especially were very helpful too. Please pass my thanks to everyone.

Kind regards,

Tim

It is a pleasure to commend two of your employees who we dealt with during a recent move from Auckland to Wellington. Both provided a compassionate, thoughtful, efficient and professional service. Our family would like to thank Vinnie and Shannon for their service and would highly recommend these two to any future customers.

Please convey our kindest regards and thanks to Shannon and Vinnie, they definitely went the extra mile to provide excellent customer service.

Denise

Dear Sir/Madam,

On Monday 22nd June 2015, two Crown packers, named Shane and Ashley arrived at our then home in Whitianga. They began to pack, they were very thorough and efficient. Several times I had to request something that they had packed, as I wished to have it. This they did graciously, readily and with good humour. We were delighted with the progress, the speed (which we found amazing) and the apparent ease with which our house was packed up.

Tuesday 23rd June they returned and continued their operation and were soon joined by a truck and it’s driver, named Paul. Thus they began to load the truck. This was fascinating. I have often been impressed with my husbands packing of our car, but this was in a completely different league. It was outstanding.

Wednesday 24th June. The team, the truck, and extra named Justine and us – unloading began. They unpacked my kitchen onto flat surfaces…. At a faster pace than I could cope with. So I left that with all the flat surfaces to be dealt with later.

In the last 12 years we have moved house four times…. Due to the wonderful, amazing and efficient people you sent us, this was undoubtedly the BEST!!!

We will have no hesitation in using Crown for our next move.

Many thanks

Kay & Athol

“Dear Phoebe

Thanks for your attentive and superb service. I would unquestionably recommend Crown Relocations to anyone contemplating moving overseas.

Yours faithfully”

Christian

“I really appreciate the support you offered me with my recent move to Australia. Your service was brilliant at both Crown New Zealand and Crown Australia, and your very easy ‘door to door’ service meant that I could concentrate on my own personal commitments.

Your entire team was very professional and I would recommend the Crown service to anyone looking to relocate either domestically or internationally.”

Sonny Bill Williams

Rhys and Ana thought that moving on a rainy day would be a problem but at the end of the day this is what they had to say.

Rhys and Ana

Hi Jolene,

I wanted to write to you for a while now, just to say thank you very much for your extraordinary service. You exceeded any expectations I had. Not only did you always quickly answer all my questions and organise everything perfectly, you were also extremely empathetic – I really appreciated that. You always managed to calm me down when I got nervous about the move and I always was not only up-to-date and informed after our phone calls, I also felt reassured and calm. It was great talking to you. I hope that your superiors know, respect and value your world-class service.

Adelaide is a nice place to live but I am missing NZ and the Waikato.

Cheers

Stefan

Good afternoon,

My wife and I moved to Tonga in 2012, we returned to New Zealand in December 2014. For both legs of the shift we dealt with Cara of Crown Nelson. The service we received from Cara and the other staff from the Nelson office was outstanding. I was updated on all issues promptly, nothing was a problem even though the infrastructure in Tonga was “challenging”. Our sincere thanks to Cara and the staff at the Nelson Office.

Thank you,

Grant

We were very excited about moving our family to Auckland from Seattle. As we got closer to the move date, the stress of finding a rental home that would allow our dog started to build up as we weren’t able to make any headway in the fast moving market, especially being remotely located. We also wanted to be in one of the selected list of school zones for our kids.

When we engaged Crown and Stephanie, we immediately felt more relieved to have a reliable person on the ground, who very well understood what we needed. We had a home to rent that allowed a dog and was in a good school zone within 2 weeks!

I can’t say enough about how relieved we were at that and are very thankful to Crown and Stephanie for their help with our cross-continent move!

Tushar & Nagaja

Hi Angela,

Just wanted to say thank you for organising our move. The guys were brilliant, especially considering the doorframe and the stairs they had to deal with to finally get the piano in.

Very much appreciated…. Thank you again!

Bridget

Dear Jolene,

Just a short note to notify the company that Cyril and Tike who were involved in the packing of our furniture to be relocated to Hawkes Bay were two hardworking, friendly and pleasant to work with people. They have good manners and kept Crown’s name high in their performances.

Kind Regards

Hendrik and Sandra

Thank you very much for an outstanding job yesterday!  The guys turned up bang on time and did a great job. 

It was very interesting to watch them talk and interact with other tenants in the building while using the lifts.  They were great ambassadors for Crown, and for themselves as positive members of the community.

Crown's Great Ambassadors

Hi Raewyn,

Please pass on my appreciation to the team at Crown Relocations for the use of their Pod Trailer. We used it for three separate events that ranged from transporting delicate sound equipment toTutukaka in the far North, to transporting a whole lot of items needed at a Youth & Children’s conference in the Eastern suburbs of Auckland.

Each time we used it, the gear inside was kept dry and safe, and the trailer was easy to take off and place back on. Alot of people at these events kept commenting on what a great trailer we had access to when we were unloading or packing up – it certainly is appreciated by us here at the Divisional Headquarters for Auckland and Northland.

Ralph Hargest

Captain, The Salvation Army - Northern Division Youth & Emergency Services

Just a note to compliment CROWN on the team that did our removal on Friday. Shane, Ashley and Jack worked as a very competent team, CROWN can be proud of their efforts.

They completed the task with no problems, each member knowing their job and working to a good plan. Thanks for that!

Don & Claire

Crown Christchurch – The team on packing day were fantastic, and that went right through our service. Communication was fantastic, the delivery went perfectly. I would definitely recommend you! 

Elizabeth

Dear Karlene

I wanted to write to thank Crown for making our relocation so much easier. From our first contact with Kathryn everything has been perfect, I won’t tell you the other companies that we contacted but rest assured your team are leaps and bounds ahead of the competition. Phoebe has made the second stage simple and the boys packing were brilliant.

We have moved around the world over the past 12 years and had various experiences with relocation companies. Yours without doubt has been the best we have encountered. Please pass on our sincere thanks to the team for a great job.

Kind regards

Andrew

HILTON QUEENSTOWN RESORT AND SPA

Crown has been amazing from start to finish. We had heard some real horror stories about moving but wouldn’t use anyone else but Crown again. A really good service!

 
 

Hey Claire,

Just a quick note – please pass onto the Fonterra Account Manager as well.

The crew sent out to us (Reg, Marilyn and Adam) were absolutely fabulous.

Not only were they professional and very good at their jobs, they were a lot of fun as well.

We had our 1 year old at the house the whole time (with my mother watching her) and they were extremely mindful of her (we had a portacot set up in a spare room and they kindly cleared that one first so she had somewhere to sleep during the day).

They located a camera in a random place in the garage and brought it to our attention, as well as a bundle of cash in a bedside cabinet (that I had forgotten about).

They were very mature and treated our goods and home with respect.

I work in human resources and am very aware of how important employee engagement is in a workplace. Crown should be very proud of this crew – truly a skilled and engaged team.

I’d have them back in my home anytime (can you ship them to Nelson in our containers so they can unpack us :-)).

Bob the swinglift driver was also excellent – he stopped and had a chat with us at the end of the day.  What a nice man.

Thanks again Claire.

Alle

Hello Leigh, 
 
This is just a note to thank you for your part in the successful handling of the consignment of goods to me in Dunedin – ex Palmerston North. They arrived today, very well packed then unpacked and placed in just the right spot. 
 
We have been impressed with everyone at Crown Relocations – thank you all. 
Annette