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Customer Feedback

Cool Stuff - Customer feedback | Crown Relocations

Customer feedback | Crown Relocations

Customer Reviews

Here at Crown we place a great emphasis on debriefing our clients and securing feedback at the conclusion of each move. Our goal is to understand the ‘real time’ relocation experience of every customer, initiate immediate corrective actions and remedies if required, and above all ensure continuous improvement through targeted training and improvement opportunities. Read what our customers have to say about moving with us:

“Extremely professional, showed great skills in organising the team and excellent packing and unloading skills. Great leader with passion in what he does. An individual that will take the right way not the easy way.

Overall, very professional and prompt in giving quotes and feedback. One of the easiest moves we have had.

We’ll definitely be using Crown again and very happy to recommend to others. Well done team.”

Ronnie

April 2019, Auckland to Hamilton

“Once again we would like to express our gratitude for the exceptional service we received so far from all the staff at Crown.

The team that came to collect the items were very friendly and accommodating, respectful of the property and the items being transported. They rang me prior to arriving and were on time. They were also very accommodating, having to move the truck at least five times to allow neighbors access through the shared driveway.

We are all very pleased with the personalized service that you and Peter have shown us. It is all very much appreciated especially while my family are going through this tough time.

Mo

April 2019, Christchurch

“I was kept very well informed throughout the move. They took on any concerns regarding timing we had and dealt with them very efficiently. Totally happy with the way we were dealt with.

Both the packers and un-packers did an exceptional job and on the basis of the way they worked and the co-ordination we received from Ros in Auckland we would definitely recommend you to others.”

Diane

April 2019, Waipukurau to Darfield

“A personable guy, very nice to make time for a quick chat during a busy morning’s work. This is our 2nd move with Crown, and the new tagging system is fab. Great to use Crown, you all performed so well, stoked we chose you.

Marc

April 2019, Rotorua to Picton

“I used Crown to move from Auckland to Toowoomba in 2013. My stuff has been stored since then in a storage room under my house. I unpacked everything on the weekend and was fearful my leather sofas and white cabinets would be ruined by mould or damp. I was thrilled that all my items were in pristine condition and still smelled like new leather.

This is because your guys meticulously wrapped and moved my items that not even a scratch was present.
Best movers EVER!! Thank you!”

Natalie

April 2019, Auckland to Australia

“All in all the entire move was a great experience, so thanks to all involved.
Special mention of the two lads who pack up our home in Auckland; Jess and I were very impressed by their speed of work, tidiness, consideration & manners. We were super impressed with their skills in packing particular items such as Harpers toys and fragile items.”

Kirk

March 2019, Auckland to Australia

“I will most definitely recommend Crown to friends and family, thank you to all your team.”

Pauline

March 2019, Warkworth to Rotorua

“Excellent communication and a really good guy. Made the move easy for us.”

David

March 2019, Auckland to Auckland

“Everything was handled with great attitude and service! Thank you!”

Craig & Patricia

March 2019, Auckland to Tauranga

“The team who packed and moved our things were excellent. They were efficient without compromising the quality of their work.
We were particularly impressed by Rangi who was on the team both days. Very happy that everything arrived safe and sound. Many thanks.”

Jethro & Jessie

March 2019, Wellington

“From the beginning to the end Jill was always available, and made the move go smoothly. I felt she had everything completely under control which made me feel more relaxed regarding the move”

Lyndsey

March 2019, Wanaka to Nelson

“All the staff and moving crew were outstanding! Thank you, Crown.”

Chris

March 2019, Alexandra to Dunedin

“They exceeded our expectations. Very courteous and kind. They worked very hard despite a hot day! Thank you again for your help on the day. Lovely to meet you all.”

Anna

March 2019, Christchurch

“We just wanted to thank you and all of your team in NZ for a great service and such a smooth pack up. In particular Dave, Blake, Richard & Marcus were amazing. Very polite, accommodating and easy to work with. They were great with our daughter and made what could have been a stressful situation very straight forward. They really did work like troopers, especially in all that heat!
People are very quick to criticize these days, so I think it’s very important to also give good, positive feedback where possible.
Many thanks and kind regards, Jess.”

Jessica & Tomlyn

March 2019, Christchurch to UK

“Great job! You kept in contact and kept me up to speed on every aspect of the move. Staff are all very helpful – a big thank you!”

Paul

March 2019, Wellington to Auckland

“Scott & Matt have done an absolutely fantastic job with the packing over the last 2 days.”

Liz & Mike

March 2019, Christchurch to Auckland

“All three guys made the process so easy for me. They were very professional, efficient and prompt. They are an asset to Crown, so please appreciate them.”

Sheetal

March 2019, Auckland to Storage

“First time ever using a removal company, so we were a little hesitant. Crown Relocations and Liana’s expert team did everything.
Planning, wrapping, packaging, labeling, transport and storage.

Would recommend Crown to everyone and anybody!”

Peter

March 2019, Hamilton to Storage

“Both crews arrived 5-10 min earlier than scheduled and did a very efficient job at packing and unpacking, and were very friendly and courteous.”

Sophie

February 2019, Palmerston North to Hamilton

“Thank your team who picked up our stuff yesterday. They have done an amazing job & would highly recommend you guys to anyone else relocating!”

Baydaa

February 2019, Auckland to Australia

“All your staff I dealt with were excellent!”

Peter

February 2019, Te Awamutu

“I’d like to take this opportunity to THANK YOU all for helping out my big move all the way from Brisbane to Auckland!
Without you, this would’ve not been possible for me and my husband to settle in and start our new life adventures in less than two weeks!
Thank you, thank you and thank you so much for everything you did to make this move fun, non-stressful, efficient and convenient!

Please pass my sincere thanks to all people involved in this move! And I will certainly book you for my next move if I have to move back or somewhere else around the world!”

Grace

February 2019, Australia to Auckland

“Thanks very much for the service. My wife and myself were very impressed. Thank you to the boys who could be seen to work very hard indeed. “

Alan

February 2019, Auckland to Australia

“Excellent service by everyone involved made for a very stress-free experience, thank you.”

Vanessa

February 2019, Queenstown to Dunedin

“Can you please pass on my thanks again to Daniel and Shi. They did a great job today and made what could have been a very stressful experience into a very easy day.”

Helen

February 2019, Auckland to the UK

“The crew were excellent, hardworking, good people. They know how to solve problems if it’s handed to them and were always friendly.

A well deserved pat on the back guys, excellent service and the top moving company! Thank you.”

Chantelle

February 2019, Auckland

“The boys were efficient and aware of our needs. They’ve done a considerably good job! Thank you!”

Tom

February 2019, Hamilton to Auckland

“They did a great job and was very helpful with placing our furniture and other items in correct places.”

Paul

February 2019, Dunedin

“Didn’t think the move could get better but was happily proved wrong after delivery in Tokoroa yesterday. Well done, guys!”

Peter

February 2019, Wellington to Tokoroa

“The whole crew were very professional and packed our very full apartment really quickly. Also Crown sent additional staff to cope with the long loading distance from our apartment and ensured the move was completed well within the time frame. Thank you!”

Phillip

January 2019, Auckland to Northland

“Friendly, personal calls every step of the way! Excellent follow through, accurate as to times given and no waiting around.

Would use again – you guys are a seamless, well-oiled machine. Thank you!”

Maggie

January 2019, Fielding to Auckland

“Vikki was able to schedule our delivery before Christmas at a very busy time of the year and I appreciate her efforts in doing so.

Our rental has started looking like a home again. Thanks.”

Jas

January 2019, Auckland to Australia

“Our grateful thanks to your team that did such an amazing job on our recent shift. They were a cohesive and organised team that did a great job. Thank you Crown.”

Bernard

January 2019, Palmerston North

“I found all four men very approachable and easy to converse with. Their packing and unpacking skills were really amazing and I was totally impressed with them. They couldn’t have been any better.

I would definitely recommend Crown Removal to anyone who needed these services and most definitely use their services again. I have used another removal company before and would not recommend them to anyone.

Thank you all so much, you are well worth the cost. I can’t say enough about you or your service. Once again thank you all it was total peace of mind for me.”

Carolyn

January 2019, Auckland to Rotorua

“Pick up went as planned. I have to say the guys were amazing, polite, efficient and darn hardworking and did a great job. Thank you!”

Peter

January 2019, Wellington to Rangiora

“Just wanted to pass on that the crew were absolutely awesome!!”

Mark

January 2019, Nelson to Wellington

“Really diligent about protecting everything and the container was very well packed.”

Lara

January 2019, Dunedin to Fielding

“Recently I received my delivery of US belongings from Crown Relocations to my New Zealand home. The delivery went very well. I was contacted prior to them arriving to make sure I was aware of their arrival and I was ready to receive them. The two gentleman showed up on time and were extremely professional and respectful.

They took great care to ensure things were unpacked with care and consideration for which room they should be placed. They took all the packing materials and cleaned everything up as they left. The two gentlemen were efficient, polite and made the process go very smoothly.

I am very impressed with the overall Crown Relocations experience. From the beginning stages while I was in the US through the final delivery, I had great communication from both the coordinators, they always kept me updated and handled all my questions with grace and professionalism. The process couldn’t have finished any better when those two gentlemen showing up and making my final delivery a breeze. I can’t thank you all enough. A move of this distance and over this length of time is ripe for problems, but Crown Relocations was the positive part of my experience. Thank you all so much. I appreciate all your efforts.”

Dawn

January 2019, USA to Auckland

“I’m happy with all the personnel! They did a great job from start to end and I am so pleased about their packing skills also. I had peace of mind from the beginning with someone keeping us informed every step of the way. The personal touch was handing us two kids packs with the Crown lion mascot – my kids love them!

Thank you all at Crown. I’m a happy customer and will be sure to recommended you anytime the opportunity arise.”

Cheryl

January 2019, Auckland to Australia

“Efficient, professional, a pleasure to have them move me in Nelson from one very large house to a smaller one down the road. So refreshing to have such a good moving experience.”

Sue

October 2018

“Just wanted to let you know we had your crew in today. Conrad and his team, serve your business so well.

What an incredible job they did for us! Hardworking, courteous and respectful as well as a laugh or two thrown in, a delight to have in our home.”

Fran

November 2018

“Everyone was great but the guys who packed us in Auckland were especially polite and friendly, which I really liked. They were also incredibly quick which meant we got to get away early!

Can’t complain about anything. It was just so incredibly easy and not stressful. Very happy customer.”

Olivia

October 2018

“Thank you for your care and consideration over my move and thank your guys, they were marvelous. Everything went smoothly. Will definitely come back to Crown if I need to move again in the future but that, hopefully, will be a long way off.

Will certainly recommend you to others. “

Anni

December 2018

“I would like to thank you for sending us Jesse and Shu. They were so obliging, nothing was a bother. They are both a credit to your company”.

Jill

December 2018

“We wish to thank you and your team for a seamless transition. The guys were fantastic and would definitely recommend your Company to any of our friends and colleagues.”

Jan

December 2018

“Kelly was brilliant. Neat, tidy and very professional. I would certainly recommend Crown to anyone who is moving. It was a very easy process.”

Kathleen

December 2018

“Because our home delivery of goods had to be split over a few days, we still had a container in your depot that contained an important Christmas present (for my wife’s mother). Steve, Reg and the team went beyond the call of duty.

Steve took an anxious call from me at 8pm on the Friday night, while he was at the movies! And I quickly found out that he had arranged with Reg to find the present 🎁 in the stored container that very evening. We collected the item from your depot at 7.45am on the Saturday morning and not only was it waiting there in reception for us, but a team member carried it out to the car for us without being asked.

That’s fantastic service!! Please pass on our thanks to the team who worked on our job. Going well beyond the call of duty! Thank you.”

Richard

January 2019

“All the staff have been great. I can’t thank you enough for making a stressful time more manageable.”

Tracy

November 2018

“The guys today were fabulous. I can’t remember when I’ve had such great service from every part of a business.

You and the team have all really impressed. Thank you!”

Lauren & Kennon

November 2018

“I want to thank you very much for the arrangement and delivery of our container.

I was very impressed with all aspects of your service and particularly the nice team who unloaded and unpacked the container.

Excellent service. Thanking you all!”

Marion

November 2018

“I just wanted to say a MASSIVE thank you! Our boxes have just arrived in the best condition! Such an impressive service from start to finish! You have all been great to deal with! Thank you so much!”

Customer Feedback | Crown Relocations

Anneka

“High level of professional service, I’m extremely pleased with Crown!”

Robyn

November 2018

“I was blown away by how easy everything was and the customer service of everyone at Crown!”

Dylan

November 2018

“Really happy with the service, absolutely nothing to fault. Thanks!”

Paul & Tracy

November 2018

“It is my experience that I more often receive a level of service from suppliers/providers far less than I expect. I am pleased to say my experience with CROWN from the time we were telephoned by a “Rochelle” to the time delivery was effected by a “Max” and “Edward”, was superb.

Everyone involved were thoroughly professional. Everyone did what they said they were going to do, and did so with a good attitude and courtesy.

Thank you. I would happily recommend the excellent service we received from CROWN.”

Annie

November 2018

“Can’t really give high enough praise. They say you get what you pay for and you exceeded all of my expectations.

Thank you.”

Shayne

November 2018

“Wonderful communication. Staff are lovely and friendly! Couldn’t have been nicer or more helpful. Special thanks to the gentleman who packed the Grandfather clock so carefully. It was a precious heirloom and it arrived perfectly. All the boys were fantastic and polite, thank you.”

Lynaire

November 2018

“The staff worked cheerfully and steady all day. They both had a great helpful attitude and were very patient with my boys who did their best to be helpers.

They made what could have been a stressful day enjoyable.”

Faenza

November 2018

“I am writing to remark on the professionalism of the job Crown Relocations carried out in my move from Dunedin to Wellington. From the beginning of the process until the end, the sheer dedication of the team stood out. I was incredibly impressed with the fact the mover arrived early before pick up time and collected my things with minimum fuss.

My belongings arrived with me a long time before the 10-15 days mentioned on the form. I was faced with needing an urgent document and the team managed to get my boxes to me during the Easter holidays! I sent a message on Facebook at 10.00 pm on Good Friday. I had my boxes by 2.00 pm the following day. Without this service, I would have been forced to cancel my trip to the US consulate in Auckland to get my Visa.

I can’t thank Crown enough for their silver service treatment. A huge thanks to the Operations Manager Mike who dealt with my query while on holiday, and to the movers who delivered my things with a smile. I will recommend you to all my friends!”

Rosel

“I’m very happy and satisfied with the service of the crew and Crown overall. Very happy that I chose the company to relocate my assets.”

Marlene

November 2018

“Paul was really great and did everything we asked or needed doing, he was fantastic. It was pouring with rain, so, it’s really hard conditions to unpack this lot but we were so impressed with Paul and the guys. Fantastic, thank you!”

Kevin

November 2018

“They were excellent, very proficient, careful and productive.

I was impressed by the organisation, care and attention they took and the friendly manner in which they worked.”

Sean

November 2018

“This is the first move that I have had to do on my own and it was to an overseas destination. For me it was daunting but the NZ crew made it all so EASY! Thanks for taking the stress out of it. The Australian crew kept me up to date with what was happening and were great to intereact with.”

Beatrice

September 2018

“Everyone involved in the shifting process was excellent. I would recommend Crown Removals to anyone! Nothing but praise from me and my kids for the EXCELLENT service from start to finish!”

David

August 2018

“We managed to book Crown at very short notice and was kept informed of everything.

The movers arrived on time and were awesome. Drop off location was tricky and we had to do two trips, but this was all explained and managed really well. Totally appreciate the whole team that helped.”

Lisa

July 2018

“Very pleased with the service from start to finish. Very competitive pricing. Will definitely be recommending to friends.”

Ava

“Crown have been professional throughout – everyone has done a great job with good humour and great manners. Excellent liaison with us in the UK about storage, insurance and delivery details.”

Anne

“We thought you provided a terrific service. We were very pleased to hear that our container came by rail as much as it could.”

Jesse

“The crew from Crown were superb, professional, polite and so hard working! We have moved to various countries around the World and your team were the best we have ever had!”

 

Peter

“Outstanding experience, all the team involved provided knowledgeable professional service. Thanks for all your assistance.”

 

Jon

“Superb from beginning to end. Very efficient, polite, quick and no mess. The Crown team were completely trustworthy and very caring.”

Sue

“Both teams gave us excellent service, with a very friendly and very professional attitude they made us feel very comfortable. Packing up when leaving NZ the packers really went above and beyond with a hot full day of packing always and a very pleasant attitude. On delivery the team did the same with efficient delivery and documentation combined with a very friendly manner (both fantastic).

We will certainly recommend Crowns service and have no hesitation with using Crown again if needed.”

Ron

I just wanted to congratulate you and your teams at Crown on an excellent job. The our items were packed brilliantly, unpacked and delivered, the guys were even early so I didn’t have to miss much work that morning.

Really happy with your service and will recommend your service to others.”  

Pip

I just wanted to thank you and your team for all your hard work helping us move to Nelson.

The crown staff in both Auckland and Nelson were extremely prompt, professional and friendly. My family and I really appreciate your assistance, especially with how smooth and worry free our move was. We will defiantly be using Crown again and recommending your company to our friends who are also forced to move often due to work!!”  

Tari

“Just a quick note to say a huge thanks for the delivery service yesterday. The two young guys you sent were more than highly efficient, they were also excellent ambassadors for your company. Please ensure they are acknowledged accordingly.

All the best…you’ve been superb to deal with over many years and…we’ll be back!!”  

Tom

“The pick up was on time and the crew were very careful with our belongings. They were friendly and polite.

The next day the truck turned up on time with two crew members. They managed to unload the truck in a few hours. They were very careful and I really appreciated how they asked us where each box should go rather than placing it into one area. They worked very hard and everything was well cared for.

The staff that came were for us the face of Crown and they gave us the impression that Crown was a caring company, not only about their customers but also about their staff.

Fantastic work, thank you.

You did say that it was about the quality of the move and you were absolutely right about that. We made the right choice.”

Jo

“Ok, so I was happy before with all the Crown service but now I’m a little blown away.

When my cartons were collected the other day the crew later that day noticed a large farewell card for my daughter from her school. Instead of throwing it away, they kept it and dropped it around to me.

Absolutely amazing customer service, I think its probably topped any I’ve had from any organisation, ever.

Seriously impressed.”

Sally

“Your Tauranga crew were great to deal with from the moment the team arrived onsite. Clearly they all enjoy their work, this shows in their professional and great care taken with our move throughout.

The rest of the team are also a credit to your company. The initial contact via Sandy was also of a very high standard, it was obvious I was dealing with a professional company and great staff.

Many thanks. We will definitely use your services again and would not hesitate to recommend Crown to others with confidence.”

Kevin

“The whole team deserve a pat on the shoulder. The team worked fast and packed effectively. Also, I think they worked well together and were considerate and flexible with us — it can be rather stressful.”

Kirsten

“I am indeed a very satisfied customer and have told all my friends how good the chaps were moving me. Their kindness at patience, especially with a difficult piece of furniture was amazing. They persevered and go it in through the door….

Thank you once again to everyone concerned.”

Pauline

Dale

“This move was a real bliss. The company helped and advised us all the way, no hidden costs, no surprises. Actually, 1 surprise: the movers were even nicer and more efficient than I had imagined. They were fun, fast-thinkers, professional (50 years experience between the 2 of them) and organised. I would use them and recommend them to my friends again and again.”

“We had a team from your company moved us in the month of May. I would like to pass on to your company how happy we were with these three young men. Despite the weather and some very heavy workshop items they were professional and nothing was too much trouble. They took a great deal of care with our property and possessions. Once again we would like to pass on our thanks too these young men for an outstanding job they did for us.”

Trev and Mai

I was very satisfied with the move, the guys worked tirelessly and in the rain to make the move great for me.
They took special care of my items and I appreciate it and they were very professional.

Overall they were a great pair/team and I want to say that I do not normally endorse work done but in this case I think that they, Tom and Adam I believe were their names, were exceptional.
 
As well they also made the extra effort to communicate with my aged mother above and beyond the call.

I would not hesitate to recommend them and in the future when I move those items to a new location I will be requesting that if possible they be used for that job.

Kevin

“I recently moved a 40ft container from Richmond, New Zealand to Albany, Western Australia. From start to finish both teams were very organised and a pleasure to deal with. The professionalism from the whole company was outstanding, I am very happy to recommend Crown Relocations.

I also commend Crown for their communication — I was constantly updated throughout the whole process and pickup and delivery times spot on. A special mention to Locky from Nelson branch who was the team leader — what a great guy to have around on your move day, made the day stress free!!”

Catherine

“Have a listen to what Chrys had to say about her move “

Chrys

“Having almost completed the move across the ditch supported by Crown’s relocation services I wanted to offer my thoughts on how it all went.

Firstly, thank you for assigning Debbie to manage Anne-Marie and my relocation.

Debbie has quite simply provided an exemplary service in all areas. I would particularly commend her for the advice we received and for her overall approach to a customer’s experience. We also had exceptionally efficient packing and delivery of our things, including time spent in transit, which was much appreciated.”

Matt

“Everything went very well on Thursday with everything delivered safe and sound. We would like you to pass on  our sincere thanks for the mammoth job the two men did delivering our goods. The drive was too steep and narrow for the truck to get up to the house, so everything had to be carried up from the road. They did it without a word of complaint, and placed furniture in the house where we requested. Just to make things more difficult, we had some heavy showers of rain. They put down sheets to protect the flooring and kept working.

The men at the Akaroa end were just as obliging doing the packing. We are very impressed with the people at your company and the service we received. We will have no hesitation in recommending Crown Relocations.”

Geoff and Diana

“”To whom it may concern

Your firm moved us from Pohara to Tahunanui this month. Truck and 3 guys. All were brilliant, professional and a joy to have moving our goods. They packed and moved all the furniture without batting an eyelid and some where large. I would fully recommend them again and your firm.”

Tess & Roger

“We have finally got internet etc sorted at our new house!

Just thought I would drop you a line and say thank you for all your help with our move to Brisbane!

The whole process was so easy and have recommended your services to our family who are going to be moving over here within the next 6 months.

Thanks again to you and your team. We really appreciate it!”

Rapena & Leah

“I cannot praise the lads highly enough for all their hard work.  It’s jolly tiring packing and moving and I have nothing but praise for Shaun, Cyril and Levi who gave their all with such good humour as it was a very long day for them.

The next day, Shaun negotiated with skill, the very tight driveway down to the new house and once again the two lads, with Shaun, Paul and I am ashamed I cannot remember the tall lad who helped, did a wonderful job of unpacking and placing most of the furniture. All done with grace and good humour.

Thank you Michelle, for all you did. Crown are very good, but this fourth time around was the best.”

Nan

“All of the packing and delivery guys in Auckland were great, but it was Mark who convinced me I should move with Crown. Mark, who was my first point of contact was very kind and professional. My dog a ‘staffy‘ who usually barks when someone is at the gate didn’t, in fact he walked Mark to the door. That tells me a lot about a person. He explained everything that would happen from start to finish, the timeframe and took an inventory. He kept in touch and I knew he would be immediately available to answer any more questions I had.

The Palmerston North Destination crew – Aaron, Kane and Pat arrived in a truck to my home in Opunake from Palmerston North on time to find me sitting outside unable to gain access. The real estate agents were no help as the keys were inside and I only had the remote for the garage door that did not work. I was in tears as I was exhuasted from the long trip down. They were so kind and helped me, asking where I wanted this and that, chatting to me the whole time. Everything was put together and after asking if I was okay, which I was by then left in the truck with a toot and a wave sihing me well in my new home. Not one single thing was damaged.

Thank you!”

“Sharon Brandt was an absolute gem during this 7,000 mile move. Everything went really smoothly because of her. We knew exactly what to expect, she was accessible via email and phone whenever we needed, and she checked in the day before and of the move to make sure things were going well. She really was invaluable during this stressful time!

Crown had the honour of moving our champion All Black No 8, Kieran Read
Recently Crown had the honour of moving our champion All Black No 8, Kieran Read and his family to their new home in Christchurch. As you can see Kieran was more than happy to share his medal with our operations manager and rugby fan, Steve Yarham. How cool is that!

Here’s what Kieran had to say, “The team from Crown were fantastic and did a great job moving us into our new home, thank you Crown!” Kieran Read

“Good Morning

Just wanted to say thank you for a wonderful service.

My shipment arrived safe. I’m very pleased with the service Crown has provided both from the UK and NZ, thank you very much. I will definitely use Crown again.

Kine

“Where do I start!?

Shaun and Jade they were phenomenal! So friendly, professional, on top of their game, they were brilliant. They were just fantastic, nothing too difficult, nothing too small. Felt so looked after, nothing was too big a task, I have nothing but praise for them!

They had been so amazingly respectful. They treated the house like it was really precious. They worked like it was more than a job. Watching Shaun and Jade, they were just phenomenal, they just ploughed through the work. Just blown away by them, I really was. I can’t say enough about those guys, they just made my things feel really valued. It’s like they had a real passion to upkeep the Crown name.

Silone

“My wife and I recently relocated from Christchurch to Tauranga. In Christchurch our first contact was with Angela who came out and did our quote. Melissa, in the office was also very helpful. The packing and removal team were Marilyn, Shane, Marcus and Sam. All of them were very efficient, friendly and polite. We both felt that we got exceptional service from your team so thank them very much for us. The same also applies to our Tauranga team of Callen and our delivery team of Dion and Barry. These guys did a great job of unloading our furniture and placing it where we needed it so a big thank you to them as well. 

We thanked them at the time but we wanted you to know what a great job your staff are doing for you. We have no hesitation in recommending Crown Relocations to anyone we know is moving!”

Jim and Barb

BIG congratulations to all your team. I originally went with another mover but you proved that you were much more customer focused, responsive and really a pleasure to do business with. I thought this whole process was going to be a lot harder. Thank you!

“Te Puke to Mt Maunganui – I would like to say a BIG Thank You to two of your staff, they were lovely young men. Due to circumstances beyond their control the lift was unavailable to the 5th floor, the lovely young man carried our suitcases up five flights of stairs.

Please pass on our gratitude and our warmest wishes of a great holiday break to them – they are credit to your company.

Thanking you once again!”

Carol and Virginia

“Dear Rochelle,

I would like to thank you for the service I’ve had from Crown. Ilona for the quote was onto it and excellent, especially as I was given very, very short notice of my exit for earthquake repairs. The 2 guys, Adrian and Reg were amazing, professional, polite and extremely hard working – I would really like my compliments passed on to them for an outstanding job. The ‘international wrap’ of my antique gaming table and two corner cupboards done by Reg was like a work of art, just fantastic. They are both fine young men and a credit to your organisation.”

Jane

“We have moved in. Pat, Raiden and Canaan (Palmerston North team) were very good indeed. Very helpful, pleasant and customer focused. We have moved houses many times and they were right up there.

Steve

“Thanks for taking such great care of us over the past few months, it’s been an emotional move for us. With a small baby it could have been quite stressful, but you’ve made the whole process really easy.

Kelly

“The move went very smoothly on Friday. Thanks for all your help over the last two years. I’ve moved with Crown from London to Wellington and back from Hong Kong and I would always choose your company and recommend you to others.”

Bryce

“Dear Debbie,

I would like to express in the most unreserved terms my appreciation for the very high quality of service that you gave in transporting my goods from Finland to New Zealand.  At every stage you and your colleagues offered the highest service. 

I would recall your initial call to Finland when you explained the tax complications and helped me through the various stages. By comparison the other NZ company who were advised to contact me did absolutely nothing at all. I would like to mention your Finnish counterparts: Frans was the perfect gentleman and ensured that my two sauna stoves were sufficiently well-protected with extra packing, and happily they appear not to be damaged. I very much look forward to building my sauna! As far as I can see nothing has been damaged, the books have not suffered dampness or mould, and none of the fine Finnish china has been broken or chipped. This is unprecedented over my lifetime of international moves! 

I would also mention the gentleman who studied for some years in Wales and who drove to Kuopio from Helsinki to collect my stuff – I trust he managed to have supper with his grandmother before returning to Helsinki. 

I would like to thank Tania, who was most attentive, efficient, and quite charming in correspondence. Finally thanks to your two professional and helpful fellows who turned up promptly yesterday morning at 8 am.

So, all in all, thanks very much. This was a very small job for you, but you offered the highest level of service.

Sincerely,”

Nick

“Everything was too big, too hard for me to do. They did it all!”

Listen to what else Dillion had to say.

Dillon Boucher

“Firstly to say a HUGE THANK YOU for the way your guys conducted themselves and worked to shift us last week. We were extremely impressed with them, they were just great!

Your workers were incredible, we were discussing their work ethic after they had gone as it was so good to see – well done to your guys.

Thanks again to everyone for the service you provided, I will be sure to pass on your company to anyone I know who has a shift to do – we have been pleased from start to finish!!”

Barbara and Keith

“When you said “Wednesday, Thursday and delivered Friday” it sounded just too good to be true. It all happened!

Our first night in Wanganui was at a motel where they allocated us the honeymoon suite. The washing machine disconnection was way beyond our best endeavours. So, we left $50 and a wrench on top of it, payable to the packers upon disconnection and delivery to Wanganui. We had a walk round before we left with only two blokes who got a $50 tip each. They reckoned it wasn’t necessary but we disagreed.

Did you say insurance? Our stuff arrived in perfect shape. The packer gratuities were money very well spent. Who needs to help insurance companies build even more sky scrapers?

The blokes here were just great too. Three of them got a final $50 each. They too reckoned it wasn’t necessary. We disagreed. THANK YOU all for a great job, lovingly done. The happy home is now in Wanganui. The brand new home is twice as nice as the Orewa one for only half the price. Our Wanganui Activity List has 23 places to find and explore. We are like two kids turned loose in a toy shop. The Australian Terrorist hound is in Doggy Dreamland with her very own back yard here.

Your very best advertisements, satisfied customers. You are champions!”

Fred and Lorna

Hi Kathryn,

A HUGE ‘THANK YOU’ to Jamie and his team. Their professionalism and friendliness was evident from the moment they arrived and the standard and quality of work was unsurpassed.

We had no breakages or damage of any kind and they all went out of their way to accommodate us.

Please pass on our sincere thanks to the crew.

Warmest regards”

Jo and Kris

“Good morning,

A few weeks ago I emailed to organise the moving of furniture from Palmerston North to Auckland. My furniture was delivered last Friday in an excellent condition and I just want to say thank you. It was a daunting thought but your staff at the Palmerston North depot and the two guys who dropped off the furniture last week were friendly, careful and more than willing to help.

Not only that but the staff who contacted me, Melissa Henri, Joss Court and Debbie Close especially were very helpful too. Please pass my thanks to everyone.

Kind regards,

Tim

It is a pleasure to commend two of your employees who we dealt with during a recent move from Auckland to Wellington. Both provided a compassionate, thoughtful, efficient and professional service. Our family would like to thank Vinnie and Shannon for their service and would highly recommend these two to any future customers.

Please convey our kindest regards and thanks to Shannon and Vinnie, they definitely went the extra mile to provide excellent customer service.

Denise

Dear Sir/Madam,

On Monday 22nd June 2015, two Crown packers, named Shane and Ashley arrived at our then home in Whitianga. They began to pack, they were very thorough and efficient. Several times I had to request something that they had packed, as I wished to have it. This they did graciously, readily and with good humour. We were delighted with the progress, the speed (which we found amazing) and the apparent ease with which our house was packed up.

Tuesday 23rd June they returned and continued their operation and were soon joined by a truck and it’s driver, named Paul. Thus they began to load the truck. This was fascinating. I have often been impressed with my husbands packing of our car, but this was in a completely different league. It was outstanding.

Wednesday 24th June. The team, the truck, and extra named Justine and us — unloading began. They unpacked my kitchen onto flat surfaces…. At a faster pace than I could cope with. So I left that with all the flat surfaces to be dealt with later.

In the last 12 years we have moved house four times…. Due to the wonderful, amazing and efficient people you sent us, this was undoubtedly the BEST!!!

We will have no hesitation in using Crown for our next move.

Many thanks

Kay & Athol

“Dear Phoebe

Thanks for your attentive and superb service. I would unquestionably recommend Crown Relocations to anyone contemplating moving overseas.

Yours faithfully”

Christian

“I really appreciate the support you offered me with my recent move to Australia. Your service was brilliant at both Crown New Zealand and Crown Australia, and your very easy ‘door to door’ service meant that I could concentrate on my own personal commitments.

Your entire team was very professional and I would recommend the Crown service to anyone looking to relocate either domestically or internationally.”

Sonny Bill Williams

“Very happy to share our experience with Crown, nothing but good to say. We moved 3 times in 6 months and everything was absolutely excellent!”

Kerry

“Hello, I would like to share with you the wonderful experience I have had so far with my move to Auckland from Christchurch. My 18 year relationship has ended and getting things to Auckland was going to be to expensive so had resigned myself to taking only what I could get in my car. I thought I would just make an inquiry on the off chance I could get some of my things moved at a reasonable rate. I dealt with Kirsten Brown who was extremely helpful and told me about shared consignments. She helped me work out pricing so I could work out what I could take. She explained the process in GREAT detail and I had no unanswered questions. I then received a call from Donna Jackson who reinforced what was going to happen and when.

On Monday, bang on time arrive the two must wonderful, customer representatives you could have sent me (Shane and Miles). Their service skills were outstanding. Their communication followed on in the way Kirsten had started – outstanding. Seeing the truck arrive created the feelings of sorrow to spill over in regards to my relationship breakup. Seeing that I was upset they asked if I was OK, offering words of comfort and not making me feel silly for being emotional infront of strangers and Miles even gave me a comforting hug. They behaved with sensitivity and care not only of my goods but of my emotions, and for that I say a huge THANK YOU.

I am confident that after dealing with this Crown team so far, that the standard I will receive from Auckland will be no different. Your company obviously prides itself on choosing the right people and then giving them the skills required to complement their skill set with the company’s offer. This says alot for the culture of the business.

Thank you to all those involved in my move so far.

Kind regards”

Karen

“To Whom it may concern,

I would like to give some written customer service feedback of my recent experience using your Crown moving and storage service.

I feel compelled to do so for the acknowledgement of the excellent service that I received. I had recently moved down to Wellington where I needed to place my property in storage immediately for an unknown timeframe until suitable accommodation could be found.

And this is where Heather became involved with my situation, due to the unpredicted situation it was quite an unsettled and stressful period of time for myself, and this is when you really appreciate someone like Heather, who’s professional, warm and friendly manner makes a huge difference when you have multiple issues that you are trying to resolve, while being new to, and unfamiliar with the Wellington area.

Heather guided me through the options, process and costs, and also arranged the easiest way for me to complete the paperwork due to my limited internet access. During this time Heather kept in touch in regards to any developments for my situation, informed me of the costs to date, she worked within my situation, and displayed great organisational flexibility. In regards to the physical moving of my property I found both pairs of moving men friendly and professional.

Heather is an absolute asset to your company, it was good to feel that one of my issues was not an issue for me, and that someone else was effectively dealing with it. The moving men were friendly, courteous and professional.

On this bases I have already recommended your company to someone who may be moving soon, and would not hesitate to recommend you to anyone else who needs a moving and storage service.

Sincerely”

Michael

“To Whom it may concern,

I would like to give some written customer service feedback of my recent experience using your Crown moving and storage service.

I feel compelled to do so for the acknowledgement of the excellent service that I received. I had recently moved down to Wellington where I needed to place my property in storage immediately for an unknown timeframe until suitable accommodation could be found.

And this is where Heather became involved with my situation, due to the unpredicted situation it was quite an unsettled and stressful period of time for myself, and this is when you really appreciate someone like Heather, who’s professional, warm and friendly manner makes a huge difference when you have multiple issues that you are trying to resolve, while being new to, and unfamiliar with the Wellington area.

Heather guided me through the options, process and costs, and also arranged the easiest way for me to complete the paperwork due to my limited internet access. During this time Heather kept in touch in regards to any developments for my situation, informed me of the costs to date, she worked within my situation, and displayed great organisational flexibility. In regards to the physical moving of my property I found both pairs of moving men friendly and professional.

Heather is an absolute asset to your company, it was good to feel that one of my issues was not an issue for me, and that someone else was effectively dealing with it. The moving men were friendly, courteous and professional.

On this bases I have already recommended your company to someone who may be moving soon, and would not hesitate to recommend you to anyone else who needs a moving and storage service.

Sincerely”

Michael

“Hi Andrew

I just wanted to express my sincere thanks for arranging at short notice, the move last night.

Ken, Jesse and the team did an amazing job. The relocation was done very efficiently. They were a great team — very well led and professional in the manner in which they executed the task at hand.

Please convey my sincere thanks to the team.

I very much appreciate the outstanding support that Crown Relocations is giving to the Fletcher Penrose Campus Redevelopment.

The programme is very tight and having your team’s support helps significantly in making the redevelopment a success.

Kind regards

Clive

Hi Mark,

I just wanted to tell you what a fabulous job your packing guys did! Not a single item was broken…from antique vases to crystal champagne flutes, and I had so many mirrors! I would be happy to recommend you all to anyone traveling around the world with their precious belongings. 

Thanks so much to all concerned…well done!!”

Janet

Hi Athol and Luke,

I would like to pass on my thanks to Claire Minty (Customer Relations Manager – International) who recently helped my husband and I with our move to the U.S. She was incredibly responsive to our every enquiry and even out of her way to proactively look into moving our dog when the other company we were using had a disrupt.

I’ve relocated internationally a few times over the years and this was the most efficient and courteous customer service I have experienced.

The packing team were also very professional and polite. I was there at packing day and they took genuine care of our personal effects.

I will definitely look to use Crown in the future.

Kind regards”

Rachel

“Good morning, 

I would like to say what a wonderful experience again I had with Crown. I moved from Perth to Christchurch last April and I am now going back again. Both times I couldn’t fault any of your staff from the lady that did the quote, then the lady I dealt with in the office and the packers. Please pass this on to them.

Thank you.”

Michele

“Good morning, 

I would like to say what a wonderful experience again I had with Crown. I moved from Perth to Christchurch last April and I am now going back again. Both times I couldn’t fault any of your staff from the lady that did the quote, then the lady I dealt with in the office and the packers. Please pass this on to them.

Thank you.”

“Good morning, 

I would like to say what a wonderful experience again I had with Crown. I moved from Perth to Christchurch last April and I am now going back again. Both times I couldn’t fault any of your staff from the lady that did the quote, then the lady I dealt with in the office and the packers. Please pass this on to them.

Thank you.”

Michele

“To whom it may concern.

On behalf of our company, I would like to thank Crown Relocations in Christchurch for an effortless and stress-free move. 

From the start of the process through to the end, all Crown staff were professional, helpful and friendly. They all appeared to enjoy their jobs!  I was also impressed with how splendid the Crown Relocation truck looked.

Wishing Crown Relocations every success with their next 50+ years in the business.

Kind regards”

Charmaine

Rhys and Ana thought that moving on a rainy day would be a problem but at the end of the day this is what they had to say.

Rhys and Ana

Hi Jolene,

I wanted to write to you for a while now, just to say thank you very much for your extraordinary service. You exceeded any expectations I had. Not only did you always quickly answer all my questions and organise everything perfectly, you were also extremely empathetic – I really appreciated that. You always managed to calm me down when I got nervous about the move and I always was not only up-to-date and informed after our phone calls, I also felt reassured and calm. It was great talking to you. I hope that your superiors know, respect and value your world-class service.

Adelaide is a nice place to live but I am missing NZ and the Waikato.

Cheers

Stefan

Good afternoon,

My wife and I moved to Tonga in 2012, we returned to New Zealand in December 2014. For both legs of the shift we dealt with Cara of Crown Nelson. The service we received from Cara and the other staff from the Nelson office was outstanding. I was updated on all issues promptly, nothing was a problem even though the infrastructure in Tonga was “challenging”. Our sincere thanks to Cara and the staff at the Nelson Office.

Thank you,

Grant

We were very excited about moving our family to Auckland from Seattle. As we got closer to the move date, the stress of finding a rental home that would allow our dog started to build up as we weren’t able to make any headway in the fast moving market, especially being remotely located. We also wanted to be in one of the selected list of school zones for our kids.

When we engaged Crown and Stephanie, we immediately felt more relieved to have a reliable person on the ground, who very well understood what we needed. We had a home to rent that allowed a dog and was in a good school zone within 2 weeks!

I can’t say enough about how relieved we were at that and are very thankful to Crown and Stephanie for their help with our cross-continent move!

Tushar & Nagaja

Hi Angela,

Just wanted to say thank you for organising our move. The guys were brilliant, especially considering the doorframe and the stairs they had to deal with to finally get the piano in.

Very much appreciated…. Thank you again!

Bridget

Thank you very much for an outstanding job yesterday!  The guys turned up bang on time and did a great job. 

It was very interesting to watch them talk and interact with other tenants in the building while using the lifts.  They were great ambassadors for Crown, and for themselves as positive members of the community.

Crown's Great Ambassadors

Hi Raewyn,

Please pass on my appreciation to the team at Crown Relocations for the use of their Pod Trailer. We used it for three separate events that ranged from transporting delicate sound equipment toTutukaka in the far North, to transporting a whole lot of items needed at a Youth & Children’s conference in the Eastern suburbs of Auckland.

Each time we used it, the gear inside was kept dry and safe, and the trailer was easy to take off and place back on. Alot of people at these events kept commenting on what a great trailer we had access to when we were unloading or packing up – it certainly is appreciated by us here at the Divisional Headquarters for Auckland and Northland.

Ralph Hargest

Captain, The Salvation Army - Northern Division Youth & Emergency Services

Crown Christchurch – The team on packing day were fantastic, and that went right through our service. Communication was fantastic, the delivery went perfectly. I would definitely recommend you! 

Elizabeth

Dear Karlene

I wanted to write to thank Crown for making our relocation so much easier. From our first contact with Kathryn everything has been perfect, I won’t tell you the other companies that we contacted but rest assured your team are leaps and bounds ahead of the competition. Phoebe has made the second stage simple and the boys packing were brilliant.

We have moved around the world over the past 12 years and had various experiences with relocation companies. Yours without doubt has been the best we have encountered. Please pass on our sincere thanks to the team for a great job.

Kind regards

Andrew

HILTON QUEENSTOWN RESORT AND SPA

Hey Claire,

Just a quick note – please pass onto the Fonterra Account Manager as well.

The crew sent out to us (Reg, Marilyn and Adam) were absolutely fabulous.

Not only were they professional and very good at their jobs, they were a lot of fun as well.

We had our 1 year old at the house the whole time (with my mother watching her) and they were extremely mindful of her (we had a portacot set up in a spare room and they kindly cleared that one first so she had somewhere to sleep during the day).

They located a camera in a random place in the garage and brought it to our attention, as well as a bundle of cash in a bedside cabinet (that I had forgotten about).

They were very mature and treated our goods and home with respect.

I work in human resources and am very aware of how important employee engagement is in a workplace. Crown should be very proud of this crew – truly a skilled and engaged team.

I’d have them back in my home anytime (can you ship them to Nelson in our containers so they can unpack us :-)).

Bob the swinglift driver was also excellent – he stopped and had a chat with us at the end of the day.  What a nice man.

Thanks again Claire.

Alle

Listen to what Joseph liked about his move

Joseph

Very happy with the service from start to finish. Colin in Brisbane was very helpful especially as we only gave two weeks notice of wanting our effects moved. The packing has been brilliant and there were no damages. When our effects arrived in Nelson, New Zealand they were cleared through Customs very quickly and it was a very smooth process. The crew that delivered our goods did a great job and were very helpful. 

Dear James and Steve

Employing exceptionally skilled and committed staff to work closely with customers is a critical task for any Manager.  Having just experienced the skills and talents of your relocation staff I was compelled to congratulate you on your staff selection and efficient systems. You have outstanding staff providing an outstanding service from  Administration – Heather, Jamie; Sales – George, Wellington region packers Jimmy and Eli, and Whangarei unpackers – Norm, Zac and Latham.  We would highly recommend their work and services to anybody needing to move house. 

I also take this opportunity to especially acknowledge the skills, reliability, resilience and strength of Jimmy and Eli. They are truly exceptional and able. Their work was vital to the successful of the project.  All items from large to small were packed effectively for transportation and delivery. I commend their particular effort and abilities to you. 

I would be most grateful of you could pass on our appreciation and thanks to all involved because each employee’s work was so important to achieving the final outstanding result. 

Yours sincerely

Clive and Ann

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