Select Page

Customer Feedback

Cool Stuff - Customer feedback | Crown Relocations

Customer feedback | Crown Relocations

Customer Feedback

At Crown we place a great emphasis on debriefing our clients and securing feedback at the conclusion of each relocation. Our goal is to understand the ‘real time’ relocation experience of every customer, initiate immediate corrective actions and remedies if required, and above all ensure continuous improvement through targeted training and improvement opportunities. Here is a selection of recent customer feedback we have received:

“This is the first move that I have had to do on my own and it was to an overseas destination. For me it was daunting but the NZ crew made it all so EASY! Thanks for taking the stress out of it. The Australian crew kept me up to date with what was happening and were great to intereact with.”

Beatrice

“Everyone involved in the shifting process was excellent. I would recommend Crown Removals to anyone! Nothing but praise from me and my kids for the EXCELLENT service from start to finish!”

David

“We managed to book Crown at very short notice and was kept informed of everything.

The movers arrived on time and were awesome. Drop off location was tricky and we had to do two trips, but this was all explained and managed really well. Totally appreciate the whole team that helped.”

Lisa

“Crown have been professional throughout – everyone has done a great job with good humour and great manners. Excellent liaison with us in the UK about storage, insurance and delivery details.”

Anne

“We thought you provided a terrific service. We were very pleased to hear that our container came by rail as much as it could.”

Jesse

“Very pleased with the service from start to finish. Very competitive pricing. Will definitely be recommending to friends.”

Ava

“The crew from Crown were superb, professional, polite and so hard working! We have moved to various countries around the World and your team were the best we have ever had!”

 

Peter

“Outstanding experience, all the team involved provided knowledgeable professional service. Thanks for all your assistance.”

 

Jon

“I just wanted to say a MASSIVE thank you! Our boxes have just arrived in the best condition! Such an impressive service from start to finish! You have all been great to deal with! Thank you so much!”

Customer Feedback | Crown Relocations

Anneka

“Superb from beginning to end. Very efficient, polite, quick and no mess. The Crown team were completely trustworthy and very caring.”

Sue

“Both teams gave us excellent service, with a very friendly and very professional attitude they made us feel very comfortable. Packing up when leaving NZ the packers really went above and beyond with a hot full day of packing always and a very pleasant attitude. On delivery the team did the same with efficient delivery and documentation combined with a very friendly manner (both fantastic).

We will certainly recommend Crowns service and have no hesitation with using Crown again if needed.”

Ron

“I am writing to remark on the professionalism of the job Crown Relocations carried out in my move from Dunedin to Wellington. From the beginning of the process until the end, the sheer dedication of the team stood out. I was incredibly impressed with the fact the mover arrived early before pick up time and collected my things with minimum fuss.

My belongings arrived with me a long time before the 10-15 days mentioned on the form. I was faced with needing an urgent document and the team managed to get my boxes to me during the Easter holidays! I sent a message on Facebook at 10.00 pm on Good Friday. I had my boxes by 2.00 pm the following day. Without this service, I would have been forced to cancel my trip to the US consulate in Auckland to get my Visa.

I can’t thank Crown enough for their silver service treatment. A huge thanks to the Operations Manager Mike who dealt with my query while on holiday, and to the movers who delivered my things with a smile. I will recommend you to all my friends!”

Rosel

I just wanted to congratulate you and your teams at Crown on an excellent job. The our items were packed brilliantly, unpacked and delivered, the guys were even early so I didn’t have to miss much work that morning.

Really happy with your service and will recommend your service to others.”  

Pip

I just wanted to thank you and your team for all your hard work helping us move to Nelson.

The crown staff in both Auckland and Nelson were extremely prompt, professional and friendly. My family and I really appreciate your assistance, especially with how smooth and worry free our move was. We will defiantly be using Crown again and recommending your company to our friends who are also forced to move often due to work!!”  

Tari

“Just a quick note to say a huge thanks for the delivery service yesterday. The two young guys you sent were more than highly efficient, they were also excellent ambassadors for your company. Please ensure they are acknowledged accordingly.

All the best…you’ve been superb to deal with over many years and…we’ll be back!!”  

Tom

“The pick up was on time and the crew were very careful with our belongings. They were friendly and polite.

The next day the truck turned up on time with two crew members. They managed to unload the truck in a few hours. They were very careful and I really appreciated how they asked us where each box should go rather than placing it into one area. They worked very hard and everything was well cared for.

The staff that came were for us the face of Crown and they gave us the impression that Crown was a caring company, not only about their customers but also about their staff.

Fantastic work, thank you.

You did say that it was about the quality of the move and you were absolutely right about that. We made the right choice.”

Jo

“Ok, so I was happy before with all the Crown service but now I’m a little blown away.

When my cartons were collected the other day the crew later that day noticed a large farewell card for my daughter from her school. Instead of throwing it away, they kept it and dropped it around to me.

Absolutely amazing customer service, I think its probably topped any I’ve had from any organisation, ever.

Seriously impressed.”

Sally

“Your Tauranga crew were great to deal with from the moment the team arrived onsite. Clearly they all enjoy their work, this shows in their professional and great care taken with our move throughout.

The rest of the team are also a credit to your company. The initial contact via Sandy was also of a very high standard, it was obvious I was dealing with a professional company and great staff.

Many thanks. We will definitely use your services again and would not hesitate to recommend Crown to others with confidence.”

Kevin

“The whole team deserve a pat on the shoulder. The team worked fast and packed effectively. Also, I think they worked well together and were considerate and flexible with us – it can be rather stressful.”

Kirsten

“I am indeed a very satisfied customer and have told all my friends how good the chaps were moving me. Their kindness at patience, especially with a difficult piece of furniture was amazing. They persevered and go it in through the door….

Thank you once again to everyone concerned.”

Pauline

Dale

“This move was a real bliss. The company helped and advised us all the way, no hidden costs, no surprises. Actually, 1 surprise: the movers were even nicer and more efficient than I had imagined. They were fun, fast-thinkers, professional (50 years experience between the 2 of them) and organised. I would use them and recommend them to my friends again and again.”

“We had a team from your company moved us in the month of May. I would like to pass on to your company how happy we were with these three young men. Despite the weather and some very heavy workshop items they were professional and nothing was too much trouble. They took a great deal of care with our property and possessions. Once again we would like to pass on our thanks too these young men for an outstanding job they did for us.”

Trev and Mai

I was very satisfied with the move, the guys worked tirelessly and in the rain to make the move great for me.
They took special care of my items and I appreciate it and they were very professional.

Overall they were a great pair/team and I want to say that I do not normally endorse work done but in this case I think that they, Tom and Adam I believe were their names, were exceptional.
 
As well they also made the extra effort to communicate with my aged mother above and beyond the call.

I would not hesitate to recommend them and in the future when I move those items to a new location I will be requesting that if possible they be used for that job.

Kevin

“I recently moved a 40ft container from Richmond, New Zealand to Albany, Western Australia. From start to finish both teams were very organised and a pleasure to deal with. The professionalism from the whole company was outstanding, I am very happy to recommend Crown Relocations.

I also commend Crown for their communication – I was constantly updated throughout the whole process and pickup and delivery times spot on. A special mention to Locky from Nelson branch who was the team leader – what a great guy to have around on your move day, made the day stress free!!”

Catherine

“Have a listen to what Chrys had to say about her move “

Chrys

“Having almost completed the move across the ditch supported by Crown’s relocation services I wanted to offer my thoughts on how it all went.

Firstly, thank you for assigning Debbie to manage Anne-Marie and my relocation.

Debbie has quite simply provided an exemplary service in all areas. I would particularly commend her for the advice we received and for her overall approach to a customer’s experience. We also had exceptionally efficient packing and delivery of our things, including time spent in transit, which was much appreciated.”

Matt

“Everything went very well on Thursday with everything delivered safe and sound. We would like you to pass on  our sincere thanks for the mammoth job the two men did delivering our goods. The drive was too steep and narrow for the truck to get up to the house, so everything had to be carried up from the road. They did it without a word of complaint, and placed furniture in the house where we requested. Just to make things more difficult, we had some heavy showers of rain. They put down sheets to protect the flooring and kept working.

The men at the Akaroa end were just as obliging doing the packing. We are very impressed with the people at your company and the service we received. We will have no hesitation in recommending Crown Relocations.”

Geoff and Diana

“”To whom it may concern

Your firm moved us from Pohara to Tahunanui this month. Truck and 3 guys. All were brilliant, professional and a joy to have moving our goods. They packed and moved all the furniture without batting an eyelid and some where large. I would fully recommend them again and your firm.”

Tess & Roger

“We have finally got internet etc sorted at our new house!

Just thought I would drop you a line and say thank you for all your help with our move to Brisbane!

The whole process was so easy and have recommended your services to our family who are going to be moving over here within the next 6 months.

Thanks again to you and your team. We really appreciate it!”

Rapena & Leah

“I cannot praise the lads highly enough for all their hard work.  It’s jolly tiring packing and moving and I have nothing but praise for Shaun, Cyril and Levi who gave their all with such good humour as it was a very long day for them.

The next day, Shaun negotiated with skill, the very tight driveway down to the new house and once again the two lads, with Shaun, Paul and I am ashamed I cannot remember the tall lad who helped, did a wonderful job of unpacking and placing most of the furniture. All done with grace and good humour.

Thank you Michelle, for all you did. Crown are very good, but this fourth time around was the best.”

Nan

“All of the packing and delivery guys in Auckland were great, but it was Mark who convinced me I should move with Crown. Mark, who was my first point of contact was very kind and professional. My dog a ‘staffy‘ who usually barks when someone is at the gate didn’t, in fact he walked Mark to the door. That tells me a lot about a person. He explained everything that would happen from start to finish, the timeframe and took an inventory. He kept in touch and I knew he would be immediately available to answer any more questions I had.

The Palmerston North Destination crew – Aaron, Kane and Pat arrived in a truck to my home in Opunake from Palmerston North on time to find me sitting outside unable to gain access. The real estate agents were no help as the keys were inside and I only had the remote for the garage door that did not work. I was in tears as I was exhuasted from the long trip down. They were so kind and helped me, asking where I wanted this and that, chatting to me the whole time. Everything was put together and after asking if I was okay, which I was by then left in the truck with a toot and a wave sihing me well in my new home. Not one single thing was damaged.

Thank you!”

“Sharon Brandt was an absolute gem during this 7,000 mile move. Everything went really smoothly because of her. We knew exactly what to expect, she was accessible via email and phone whenever we needed, and she checked in the day before and of the move to make sure things were going well. She really was invaluable during this stressful time!


Recently Crown had the honour of moving our champion All Black No 8, Kieran Read and his family to their new home in Christchurch. As you can see Kieran was more than happy to share his medal with our operations manager and rugby fan, Steve Yarham. How cool is that!

Here’s what Kieran had to say, “The team from Crown were fantastic and did a great job moving us into our new home, thank you Crown!” Kieran Read

“Good Morning

Just wanted to say thank you for a wonderful service.

My shipment arrived safe. I’m very pleased with the service Crown has provided both from the UK and NZ, thank you very much. I will definitely use Crown again.

Kine

“Where do I start!?

Shaun and Jade they were phenomenal! So friendly, professional, on top of their game, they were brilliant. They were just fantastic, nothing too difficult, nothing too small. Felt so looked after, nothing was too big a task, I have nothing but praise for them!

They had been so amazingly respectful. They treated the house like it was really precious. They worked like it was more than a job. Watching Shaun and Jade, they were just phenomenal, they just ploughed through the work. Just blown away by them, I really was. I can’t say enough about those guys, they just made my things feel really valued. It’s like they had a real passion to upkeep the Crown name.

Silone

“My wife and I recently relocated from Christchurch to Tauranga. In Christchurch our first contact was with Angela who came out and did our quote. Melissa, in the office was also very helpful. The packing and removal team were Marilyn, Shane, Marcus and Sam. All of them were very efficient, friendly and polite. We both felt that we got exceptional service from your team so thank them very much for us. The same also applies to our Tauranga team of Callen and our delivery team of Dion and Barry. These guys did a great job of unloading our furniture and placing it where we needed it so a big thank you to them as well. 

We thanked them at the time but we wanted you to know what a great job your staff are doing for you. We have no hesitation in recommending Crown Relocations to anyone we know is moving!”

Jim and Barb

BIG congratulations to all your team. I originally went with another mover but you proved that you were much more customer focused, responsive and really a pleasure to do business with. I thought this whole process was going to be a lot harder. Thank you!

“Te Puke to Mt Maunganui – I would like to say a BIG Thank You to two of your staff, they were lovely young men. Due to circumstances beyond their control the lift was unavailable to the 5th floor, the lovely young man carried our suitcases up five flights of stairs.

Please pass on our gratitude and our warmest wishes of a great holiday break to them – they are credit to your company.

Thanking you once again!”

Carol and Virginia

“Dear Rochelle,

I would like to thank you for the service I’ve had from Crown. Ilona for the quote was onto it and excellent, especially as I was given very, very short notice of my exit for earthquake repairs. The 2 guys, Adrian and Reg were amazing, professional, polite and extremely hard working – I would really like my compliments passed on to them for an outstanding job. The ‘international wrap’ of my antique gaming table and two corner cupboards done by Reg was like a work of art, just fantastic. They are both fine young men and a credit to your organisation.”

Jane

“We have moved in. Pat, Raiden and Canaan (Palmerston North team) were very good indeed. Very helpful, pleasant and customer focused. We have moved houses many times and they were right up there.

Steve

“Thanks for taking such great care of us over the past few months, it’s been an emotional move for us. With a small baby it could have been quite stressful, but you’ve made the whole process really easy.

Kelly

“The move went very smoothly on Friday. Thanks for all your help over the last two years. I’ve moved with Crown from London to Wellington and back from Hong Kong and I would always choose your company and recommend you to others.”

Bryce

“Dear Debbie,

I would like to express in the most unreserved terms my appreciation for the very high quality of service that you gave in transporting my goods from Finland to New Zealand.  At every stage you and your colleagues offered the highest service. 

I would recall your initial call to Finland when you explained the tax complications and helped me through the various stages. By comparison the other NZ company who were advised to contact me did absolutely nothing at all. I would like to mention your Finnish counterparts: Frans was the perfect gentleman and ensured that my two sauna stoves were sufficiently well-protected with extra packing, and happily they appear not to be damaged. I very much look forward to building my sauna! As far as I can see nothing has been damaged, the books have not suffered dampness or mould, and none of the fine Finnish china has been broken or chipped. This is unprecedented over my lifetime of international moves! 

I would also mention the gentleman who studied for some years in Wales and who drove to Kuopio from Helsinki to collect my stuff – I trust he managed to have supper with his grandmother before returning to Helsinki. 

I would like to thank Tania, who was most attentive, efficient, and quite charming in correspondence. Finally thanks to your two professional and helpful fellows who turned up promptly yesterday morning at 8 am.

So, all in all, thanks very much. This was a very small job for you, but you offered the highest level of service.

Sincerely,”

Nick

“Everything was too big, too hard for me to do. They did it all!”

Listen to what else Dillion had to say.

Dillon Boucher

“Firstly to say a HUGE THANK YOU for the way your guys conducted themselves and worked to shift us last week. We were extremely impressed with them, they were just great!

Your workers were incredible, we were discussing their work ethic after they had gone as it was so good to see – well done to your guys.

Thanks again to everyone for the service you provided, I will be sure to pass on your company to anyone I know who has a shift to do – we have been pleased from start to finish!!”

Barbara and Keith

“When you said “Wednesday, Thursday and delivered Friday” it sounded just too good to be true. It all happened!

Our first night in Wanganui was at a motel where they allocated us the honeymoon suite. The washing machine disconnection was way beyond our best endeavours. So, we left $50 and a wrench on top of it, payable to the packers upon disconnection and delivery to Wanganui. We had a walk round before we left with only two blokes who got a $50 tip each. They reckoned it wasn’t necessary but we disagreed.

Did you say insurance? Our stuff arrived in perfect shape. The packer gratuities were money very well spent. Who needs to help insurance companies build even more sky scrapers?

The blokes here were just great too. Three of them got a final $50 each. They too reckoned it wasn’t necessary. We disagreed. THANK YOU all for a great job, lovingly done. The happy home is now in Wanganui. The brand new home is twice as nice as the Orewa one for only half the price. Our Wanganui Activity List has 23 places to find and explore. We are like two kids turned loose in a toy shop. The Australian Terrorist hound is in Doggy Dreamland with her very own back yard here.

Your very best advertisements, satisfied customers. You are champions!”

Fred and Lorna

Hi Kathryn,

A HUGE ‘THANK YOU’ to Jamie and his team. Their professionalism and friendliness was evident from the moment they arrived and the standard and quality of work was unsurpassed.

We had no breakages or damage of any kind and they all went out of their way to accommodate us.

Please pass on our sincere thanks to the crew.

Warmest regards”

Jo and Kris

“Good morning,

A few weeks ago I emailed to organise the moving of furniture from Palmerston North to Auckland. My furniture was delivered last Friday in an excellent condition and I just want to say thank you. It was a daunting thought but your staff at the Palmerston North depot and the two guys who dropped off the furniture last week were friendly, careful and more than willing to help.

Not only that but the staff who contacted me, Melissa Henri, Joss Court and Debbie Close especially were very helpful too. Please pass my thanks to everyone.

Kind regards,

Tim

It is a pleasure to commend two of your employees who we dealt with during a recent move from Auckland to Wellington. Both provided a compassionate, thoughtful, efficient and professional service. Our family would like to thank Vinnie and Shannon for their service and would highly recommend these two to any future customers.

Please convey our kindest regards and thanks to Shannon and Vinnie, they definitely went the extra mile to provide excellent customer service.

Denise

Dear Sir/Madam,

On Monday 22nd June 2015, two Crown packers, named Shane and Ashley arrived at our then home in Whitianga. They began to pack, they were very thorough and efficient. Several times I had to request something that they had packed, as I wished to have it. This they did graciously, readily and with good humour. We were delighted with the progress, the speed (which we found amazing) and the apparent ease with which our house was packed up.

Tuesday 23rd June they returned and continued their operation and were soon joined by a truck and it’s driver, named Paul. Thus they began to load the truck. This was fascinating. I have often been impressed with my husbands packing of our car, but this was in a completely different league. It was outstanding.

Wednesday 24th June. The team, the truck, and extra named Justine and us – unloading began. They unpacked my kitchen onto flat surfaces…. At a faster pace than I could cope with. So I left that with all the flat surfaces to be dealt with later.

In the last 12 years we have moved house four times…. Due to the wonderful, amazing and efficient people you sent us, this was undoubtedly the BEST!!!

We will have no hesitation in using Crown for our next move.

Many thanks

Kay & Athol

“Dear Phoebe

Thanks for your attentive and superb service. I would unquestionably recommend Crown Relocations to anyone contemplating moving overseas.

Yours faithfully”

Christian

“I really appreciate the support you offered me with my recent move to Australia. Your service was brilliant at both Crown New Zealand and Crown Australia, and your very easy ‘door to door’ service meant that I could concentrate on my own personal commitments.

Your entire team was very professional and I would recommend the Crown service to anyone looking to relocate either domestically or internationally.”

Sonny Bill Williams

“Very happy to share our experience with Crown, nothing but good to say. We moved 3 times in 6 months and everything was absolutely excellent!”

Kerry

“Hello, I would like to share with you the wonderful experience I have had so far with my move to Auckland from Christchurch. My 18 year relationship has ended and getting things to Auckland was going to be to expensive so had resigned myself to taking only what I could get in my car. I thought I would just make an inquiry on the off chance I could get some of my things moved at a reasonable rate. I dealt with Kirsten Brown who was extremely helpful and told me about shared consignments. She helped me work out pricing so I could work out what I could take. She explained the process in GREAT detail and I had no unanswered questions. I then received a call from Donna Jackson who reinforced what was going to happen and when.

On Monday, bang on time arrive the two must wonderful, customer representatives you could have sent me (Shane and Miles). Their service skills were outstanding. Their communication followed on in the way Kirsten had started – outstanding. Seeing the truck arrive created the feelings of sorrow to spill over in regards to my relationship breakup. Seeing that I was upset they asked if I was OK, offering words of comfort and not making me feel silly for being emotional infront of strangers and Miles even gave me a comforting hug. They behaved with sensitivity and care not only of my goods but of my emotions, and for that I say a huge THANK YOU.

I am confident that after dealing with this Crown team so far, that the standard I will receive from Auckland will be no different. Your company obviously prides itself on choosing the right people and then giving them the skills required to complement their skill set with the company’s offer. This says alot for the culture of the business.

Thank you to all those involved in my move so far.

Kind regards”

Karen

“To Whom it may concern,

I would like to give some written customer service feedback of my recent experience using your Crown moving and storage service.

I feel compelled to do so for the acknowledgement of the excellent service that I received. I had recently moved down to Wellington where I needed to place my property in storage immediately for an unknown timeframe until suitable accommodation could be found.

And this is where Heather became involved with my situation, due to the unpredicted situation it was quite an unsettled and stressful period of time for myself, and this is when you really appreciate someone like Heather, who’s professional, warm and friendly manner makes a huge difference when you have multiple issues that you are trying to resolve, while being new to, and unfamiliar with the Wellington area.

Heather guided me through the options, process and costs, and also arranged the easiest way for me to complete the paperwork due to my limited internet access. During this time Heather kept in touch in regards to any developments for my situation, informed me of the costs to date, she worked within my situation, and displayed great organisational flexibility. In regards to the physical moving of my property I found both pairs of moving men friendly and professional.

Heather is an absolute asset to your company, it was good to feel that one of my issues was not an issue for me, and that someone else was effectively dealing with it. The moving men were friendly, courteous and professional.

On this bases I have already recommended your company to someone who may be moving soon, and would not hesitate to recommend you to anyone else who needs a moving and storage service.

Sincerely”

Michael

“To Whom it may concern,

I would like to give some written customer service feedback of my recent experience using your Crown moving and storage service.

I feel compelled to do so for the acknowledgement of the excellent service that I received. I had recently moved down to Wellington where I needed to place my property in storage immediately for an unknown timeframe until suitable accommodation could be found.

And this is where Heather became involved with my situation, due to the unpredicted situation it was quite an unsettled and stressful period of time for myself, and this is when you really appreciate someone like Heather, who’s professional, warm and friendly manner makes a huge difference when you have multiple issues that you are trying to resolve, while being new to, and unfamiliar with the Wellington area.

Heather guided me through the options, process and costs, and also arranged the easiest way for me to complete the paperwork due to my limited internet access. During this time Heather kept in touch in regards to any developments for my situation, informed me of the costs to date, she worked within my situation, and displayed great organisational flexibility. In regards to the physical moving of my property I found both pairs of moving men friendly and professional.

Heather is an absolute asset to your company, it was good to feel that one of my issues was not an issue for me, and that someone else was effectively dealing with it. The moving men were friendly, courteous and professional.

On this bases I have already recommended your company to someone who may be moving soon, and would not hesitate to recommend you to anyone else who needs a moving and storage service.

Sincerely”

Michael

“Hi Andrew

I just wanted to express my sincere thanks for arranging at short notice, the move last night.

Ken, Jesse and the team did an amazing job. The relocation was done very efficiently. They were a great team – very well led and professional in the manner in which they executed the task at hand.

Please convey my sincere thanks to the team.

I very much appreciate the outstanding support that Crown Relocations is giving to the Fletcher Penrose Campus Redevelopment.

The programme is very tight and having your team’s support helps significantly in making the redevelopment a success.

Kind regards

Clive

Hi Mark,

I just wanted to tell you what a fabulous job your packing guys did! Not a single item was broken…from antique vases to crystal champagne flutes, and I had so many mirrors! I would be happy to recommend you all to anyone traveling around the world with their precious belongings. 

Thanks so much to all concerned…well done!!”

Janet

Hi Athol and Luke,

I would like to pass on my thanks to Claire Minty (Customer Relations Manager – International) who recently helped my husband and I with our move to the U.S. She was incredibly responsive to our every enquiry and even out of her way to proactively look into moving our dog when the other company we were using had a disrupt.

I’ve relocated internationally a few times over the years and this was the most efficient and courteous customer service I have experienced.

The packing team were also very professional and polite. I was there at packing day and they took genuine care of our personal effects.

I will definitely look to use Crown in the future.

Kind regards”

Rachel

“Good morning, 

I would like to say what a wonderful experience again I had with Crown. I moved from Perth to Christchurch last April and I am now going back again. Both times I couldn’t fault any of your staff from the lady that did the quote, then the lady I dealt with in the office and the packers. Please pass this on to them.

Thank you.”

Michele

“Good morning, 

I would like to say what a wonderful experience again I had with Crown. I moved from Perth to Christchurch last April and I am now going back again. Both times I couldn’t fault any of your staff from the lady that did the quote, then the lady I dealt with in the office and the packers. Please pass this on to them.

Thank you.”

“Good morning, 

I would like to say what a wonderful experience again I had with Crown. I moved from Perth to Christchurch last April and I am now going back again. Both times I couldn’t fault any of your staff from the lady that did the quote, then the lady I dealt with in the office and the packers. Please pass this on to them.

Thank you.”

Michele

“To whom it may concern.

On behalf of our company, I would like to thank Crown Relocations in Christchurch for an effortless and stress-free move. 

From the start of the process through to the end, all Crown staff were professional, helpful and friendly. They all appeared to enjoy their jobs!  I was also impressed with how splendid the Crown Relocation truck looked.

Wishing Crown Relocations every success with their next 50+ years in the business.

Kind regards”

Charmaine

Rhys and Ana thought that moving on a rainy day would be a problem but at the end of the day this is what they had to say.

Rhys and Ana

Hi Jolene,

I wanted to write to you for a while now, just to say thank you very much for your extraordinary service. You exceeded any expectations I had. Not only did you always quickly answer all my questions and organise everything perfectly, you were also extremely empathetic – I really appreciated that. You always managed to calm me down when I got nervous about the move and I always was not only up-to-date and informed after our phone calls, I also felt reassured and calm. It was great talking to you. I hope that your superiors know, respect and value your world-class service.

Adelaide is a nice place to live but I am missing NZ and the Waikato.

Cheers

Stefan

Good afternoon,

My wife and I moved to Tonga in 2012, we returned to New Zealand in December 2014. For both legs of the shift we dealt with Cara of Crown Nelson. The service we received from Cara and the other staff from the Nelson office was outstanding. I was updated on all issues promptly, nothing was a problem even though the infrastructure in Tonga was “challenging”. Our sincere thanks to Cara and the staff at the Nelson Office.

Thank you,

Grant

We were very excited about moving our family to Auckland from Seattle. As we got closer to the move date, the stress of finding a rental home that would allow our dog started to build up as we weren’t able to make any headway in the fast moving market, especially being remotely located. We also wanted to be in one of the selected list of school zones for our kids.

When we engaged Crown and Stephanie, we immediately felt more relieved to have a reliable person on the ground, who very well understood what we needed. We had a home to rent that allowed a dog and was in a good school zone within 2 weeks!

I can’t say enough about how relieved we were at that and are very thankful to Crown and Stephanie for their help with our cross-continent move!

Tushar & Nagaja

Hi Angela,

Just wanted to say thank you for organising our move. The guys were brilliant, especially considering the doorframe and the stairs they had to deal with to finally get the piano in.

Very much appreciated…. Thank you again!

Bridget

Dear Jolene,

Just a short note to notify the company that Cyril and Tike who were involved in the packing of our furniture to be relocated to Hawkes Bay were two hardworking, friendly and pleasant to work with people. They have good manners and kept Crown’s name high in their performances.

Kind Regards

Hendrik and Sandra

Thank you very much for an outstanding job yesterday!  The guys turned up bang on time and did a great job. 

It was very interesting to watch them talk and interact with other tenants in the building while using the lifts.  They were great ambassadors for Crown, and for themselves as positive members of the community.

Crown's Great Ambassadors

Hi Raewyn,

Please pass on my appreciation to the team at Crown Relocations for the use of their Pod Trailer. We used it for three separate events that ranged from transporting delicate sound equipment toTutukaka in the far North, to transporting a whole lot of items needed at a Youth & Children’s conference in the Eastern suburbs of Auckland.

Each time we used it, the gear inside was kept dry and safe, and the trailer was easy to take off and place back on. Alot of people at these events kept commenting on what a great trailer we had access to when we were unloading or packing up – it certainly is appreciated by us here at the Divisional Headquarters for Auckland and Northland.

Ralph Hargest

Captain, The Salvation Army - Northern Division Youth & Emergency Services

Just a note to compliment CROWN on the team that did our removal on Friday. Shane, Ashley and Jack worked as a very competent team, CROWN can be proud of their efforts.

They completed the task with no problems, each member knowing their job and working to a good plan. Thanks for that!

Don & Claire

Crown Christchurch – The team on packing day were fantastic, and that went right through our service. Communication was fantastic, the delivery went perfectly. I would definitely recommend you! 

Elizabeth

Dear Karlene

I wanted to write to thank Crown for making our relocation so much easier. From our first contact with Kathryn everything has been perfect, I won’t tell you the other companies that we contacted but rest assured your team are leaps and bounds ahead of the competition. Phoebe has made the second stage simple and the boys packing were brilliant.

We have moved around the world over the past 12 years and had various experiences with relocation companies. Yours without doubt has been the best we have encountered. Please pass on our sincere thanks to the team for a great job.

Kind regards

Andrew

HILTON QUEENSTOWN RESORT AND SPA

Crown has been amazing from start to finish. We had heard some real horror stories about moving but wouldn’t use anyone else but Crown again. A really good service!

 
 

Hey Claire,

Just a quick note – please pass onto the Fonterra Account Manager as well.

The crew sent out to us (Reg, Marilyn and Adam) were absolutely fabulous.

Not only were they professional and very good at their jobs, they were a lot of fun as well.

We had our 1 year old at the house the whole time (with my mother watching her) and they were extremely mindful of her (we had a portacot set up in a spare room and they kindly cleared that one first so she had somewhere to sleep during the day).

They located a camera in a random place in the garage and brought it to our attention, as well as a bundle of cash in a bedside cabinet (that I had forgotten about).

They were very mature and treated our goods and home with respect.

I work in human resources and am very aware of how important employee engagement is in a workplace. Crown should be very proud of this crew – truly a skilled and engaged team.

I’d have them back in my home anytime (can you ship them to Nelson in our containers so they can unpack us :-)).

Bob the swinglift driver was also excellent – he stopped and had a chat with us at the end of the day.  What a nice man.

Thanks again Claire.

Alle

Hello Leigh, 
 
This is just a note to thank you for your part in the successful handling of the consignment of goods to me in Dunedin – ex Palmerston North. They arrived today, very well packed then unpacked and placed in just the right spot. 
 
We have been impressed with everyone at Crown Relocations – thank you all. 
Annette

Listen to what Joseph liked about his move

Joseph

Very happy with the service from start to finish. Colin in Brisbane was very helpful espoecially as we only gave 2 weeks notice of wanting our effects moved. The packing has been brilliant and there were no damages. When our effects arrived in Nelsonm New Zeland they were cleared through Customs very quickly and it was a very smooth process. The crew that delivered our goods did a great job and were very helpful. 

My husband and I would like to acknowledge the cleverness and the skill of the crew who worked for our move. Starting from Patrick as an excellent team leader to the others; Luke, Paddy, Ethan, Wally and apologies if I forgot a name. Everybody has been so nice, polite, so accurate, so helpful, so professional. Not only I did not find anything broken or chipped amongst all the stuff they packed, but it has been a pleasure to have them around in such an intense moment. I have done a number of moves in my life, and this has been by far the best. I told them how happy we were with their work the night they finished relocating our stuff, but please report my comments to their manager: they deserve it!

Dear James and Steve

Employing exceptionally skilled and committed staff to work closely with customers is a critical task for any Manager.  Having just experienced the skills and talents of your relocation staff I was compelled to congratulate you on your staff selection and efficient systems. You have outstanding staff providing an outstanding service from  Administration – Heather, Jamie; Sales – George, Wellington region packers Jimmy and Eli, and Whangarei unpackers – Norm, Zac and Latham.  We would highly recommend their work and services to anybody needing to move house. 

I also take this opportunity to especially acknowledge the skills, reliability, resilience and strength of Jimmy and Eli. They are truly exceptional and able. Their work was vital to the successful of the project.  All items from large to small were packed effectively for transportation and delivery. I commend their particular effort and abilities to you. 

I would be most grateful of you could pass on our appreciation and thanks to all involved because each employee’s work was so important to achieving the final outstanding result. 

Yours sincerely

Clive and Ann

Impressed with the job that was done. I was kept fully informed the whole way through, Lynne went above and beyond. Sydney Fantastic.

 

High Value Items

Get a FREE Moving Quote