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Customer Feedback

Customer Reviews

Here at Crown we place a great emphasis on debriefing our clients and securing feedback at the conclusion of each move. Our goal is to understand the ‘real time’ relocation experience of every customer, initiate immediate corrective actions and remedies if required, and above all ensure continuous improvement through targeted training and improvement opportunities. Read what our customers have to say about moving with us:

Beginning a New Life

Read about Ingrid’s moving experience from Wellington to the Waikato

“A few weeks ago we asked for our supporters’ help to fund the purchase of a bank of crates that became available, and today they arrived. More of them than we expected – enough of them to replace tired crates in two of our catteries.

We bought them not knowing how on earth we were going to get them to us but Crown Relocations NZ came to our rescue and very kindly transported them from Palmerston North to Hamilton at no cost. How awesome are Crown Relocations?!

The team were absolutely amazing to deal with and made everything so easy, we couldn’t recommend them enough!”

Paws For Life NZ

January 2020, Palmerston North to Hamilton

“I would like to mention just how great the guys who helped pack our house were. They were willing and chirpy, respectful and really great.
Such lovely people too! I really enjoyed their company as they worked so hard.”

P & J

October 2019, Raglan to Spain

“The New Zealand team were amazing. Joss had a very short time-frame to make the move possible and did everything I could have hoped for to enable my household to be packed and shipped to Australia in just a week. She is amazing and was very easy to communicate with.

Stacey and Joseph were also incredible. They took note quickly of what was going and what was staying in NZ and just got on with the job.
Due to a flight delay for me they ended up having a late start the first day. I was surprised and impressed that they stayed until they had everything packed on the first day but just as impressed the next day because the truck was loaded and ready to go within just a few hours.
Please give my thanks to the whole NZ team. I appreciated their help and expertise.”

Jo

September 2019, Waitara to Australia

“My special thanks to Lucas and his team! They worked incredibly hard in poor weather and at a late hour, owing to the delayed settlement. Lucas spent a lot of time disassembling and reassembling our single slat beds, which are a nightmare; all with patience and professionalism. We trust Crown’s professional service and staff to move our possessions in a timely safe way. We will definitely be using Crown Relocations again.”

D.T

September 2019, Carterton to Palmerston North

“All of the crew were exemplary in their service ethics, hardworking, prompt communication and being available when needed.
Every aspect of the relocation services provided by Crown was the paragon of professionalism. Crown made a complex, difficult and potentially stressful relocation relatively painless and trouble-free.
Every single person we dealt with at Crown contributed to that experience – it was a true team effort.

Thanks!” 

F & P

September 2019, Auckland to Singapore

“Rochelle stepped in and made everything work and kept us informed all the way!
Jimmy was awesome on a tricky and large logistics operation. Both him and his team were terrific! Always polite, always went the extra yard; and they worked really hard and took brilliant care of our precious items; even our plants were looked after superbly!
Well done all, it was a pleasure to be back with Crown again, and I will certainly come back and recommend the team!
Thank you so much,” 

Philip

August 2019, Wellington to Wellington

“This is my third move with Crown and it lived up to expectations. I understand what is required and that helps make the whole process very slick and professional. I appreciated the phone calls from Leigh who ensured I felt secure that all was happening according to plan.

I appreciate most the manners of the teams that came to pack and unpack. They were calm, professional, established great rapport and were delightfully energetic and worked very fast to get me set up. I really appreciate this and it is one of the main reasons Crown is my relocations company of choice and why I recommend it to others.”

Yvonne

September 2019, Christchurch to Kaka Point

“I would like to pass on my thanks to you and your team. Both yourself and Emma have been great to deal with over the phone and email in organising the packing of our goods. Both Andy’s who came to our place today were friendly, professional and a pleasure to deal with.
Once again, thanks for making this a stress-free time. And please pass on my thanks to the others involved.”
 

Zoe

September 2019, Temuka to Australia

“Everyone that I dealt with at Crown were amazing! I had left everything really late and was struggling to find a moving company that would relocate us within the short time frame. When I called Crown, the person who booked me in was really great and made the effort to reassure me that Crown would work hard to make it work (which you guys did!) and didn’t make me feel bad for being so unorganised. 
Leigh, the relocations manager was also really informative and helpful! The movers at both ends were also great and very respectful. I will definitely be recommending you guys!

Thank you for moving our stuff safely!” 

Becky

August 2019, Wellington to Christchurch

“Annelize, I forgot to mention how awesome Ashley and Paul were! We were amazed at their work ethics and professionalism. It was very nice to have people in our home packing our belongings with the utmost of care. What an asset to Crown Relocations!” 

Rose

August 2019, Gisborne to Australia

“All the staff involved in my move were fantastic – brilliant service. This has been a very impressive experience – well managed, well delivered.”

Declan

August 2019, UK to Hamilton

“The crew were so polite, friendly and very helpful, a great team!
Will definitely recommend Crown to everyone.”

Shirley

August 2019, Katikati to Te Puke

“We were SUPER impressed with your professionalism and helpfulness and the crew were so polite. Overall just an awesome job!”

Joanna

August 2019, Palmerston North to Wellington

“Everyone I have dealt with on the phone Emma, Leigh and Annabelle; have all been very well informed and have been able to give us up-to-date knowledge of our move, and have been solicitous to know that we are happy with all that’s happening.

Our moving teams have been excellent, especially the Hamilton crew who worked extra hard to ‘ferry’ all our items in a van to the truck that couldn’t get up the narrow driveway. The did an amazing packing job on all our valuables to ensure they are fully protected during transit.” 

Jane

July 2019, Hamilton to Dunedin

“I must say especially the un-packers, were full of energy and smiles which made the move very enjoyable, which is unheard of, although this is why I choose Crown every time. Treated me and my belongings with respect, all while having a good laugh as well as doing their job well. I’d give them 11/10 Stars!
Will continue to use Crown Relocations when I find myself moving across country again.”

Ryan

July 2019, Ngatea to Matata

“Lee was very helpful and thoughtful of my situation when I arrived in AUSTRALIA. He assisted me right through this complex period. Jocelyn has kept me informed all the way. Her communication was excellent and the men that delivered our affects were very helpful and made sure we were happy with every thing. Can’t speak highly enough of them all.” 

Kevin

July 2019, Auckland to Australia

“Conrad was amazing to deal with. He explained everything in detail, and listened to what I wanted. He took great care in packing my special items. Charlee was very helpful, and delivered what she promised. I am very happy with her service, and she ensured that things would go smoothly, and they did. She was also very good at following up and that I was happy each step of the way.”

Kristel

July 2019, Auckland to Invercargill

“Both crew leaders were polite, knowledgeable, calm and professional. Their crews were the same. Really, everyone did a great job. No exceptions. 
I was very pleased with the attitude of everyone to the job and the obvious care taken with our goods at all stages,
everything was explained clearly.” 

Steve

July 2019, Auckland to Opotiki

“The crew were professional and efficient, and we are very happy with the overall relocation.”

Susan

July 2019, Nelson to Wellington

“The team were very professional. The movers in Golden Bay were polite and thorough. I would definitely recommend Crown services.”

Angela

July 2019, Takaka to Invercargill

“Exceptional service and very prompt with every requests. Would definitely love to deal with Crown again.”

Siju

July 2019, Ashhurst to Tauranga

I just want to re-iterate the good job the guys did on moving day. They turned up early and were very thorough, packing everything into the van safely and securely. They had to do a bit of problem solving to get the bed disassembled and had everything loaded up in just over an hour. At the other end they were very conscientious unloading and particularly helpful with a problem we had with the washing machine.

I’ve been very happy with all three of my Crown experiences this year and each has shown that good service is the rule, without exception.”

Jonathan

June 2019, Tauranga to Wellington

Rhys and Ana thought that moving on a rainy day would be a problem but at the end of the day this is what they had to say.

Rhys and Ana

Dale

“Very happy to share our experience with Crown, nothing but good to say. We moved 3 times in 6 months and everything was absolutely excellent!”

Kerry

“Everything was too big, too hard for me to do. They did it all!”

Listen to what else Dillion had to say.

Dillon Boucher

“I just wanted to say a MASSIVE thank you! Our boxes have just arrived in the best condition! Such an impressive service from start to finish! You have all been great to deal with! Thank you so much!”

Customer Feedback | Crown Relocations

Anneka

Crown had the honour of moving our champion All Black No 8, Kieran Read
Recently Crown had the honour of moving our champion All Black No 8, Kieran Read and his family to their new home in Christchurch. As you can see Kieran was more than happy to share his medal with our operations manager and rugby fan, Steve Yarham. How cool is that!

Kieran commented, “The team from Crown were fantastic and did a great job moving us into our new home, thank you Crown!”

“The crew were quick and efficient! I never thought that for a moment they were taking their time. This is the 8th move with Crown for work and also personal relocations, all I can say is ‘Crown, you have done it again’ – lived up to my expectations, hence why I’ve chosen to work with Crown.”

Sheryll

June 2019, Tauranga

“All of the men that came did a great job! We were always kept informed of the packing and the unpacking as well as where the goods were. 
The company did a great job – 10 out of 10! Thank you from Gary and myself.”

Sharon

June 2019, Auckland to Feilding

“Overall our move over the last year has been a bit complicated – multiple destinations, storage, multiple pick ups, short notice, but Catherine has just been fabulous, nothing was a hassle, everything was well communicated and carried out as promised.

I also want to mention the two guys who delivered on Monday. It was pouring with rain but they were cheerful and have a can-do attitude. Everything was done so well, no damages. I have moved many times and this is the first time I have used Crown and I can say that we’re very happy!”

Kelly

June 2019, Auckland to Australia

“I’d like to thank Crown, and particularly Ray, Ofa and their trusted assistant for delivering our piano to our home in Auckland. We live on a hill with very steep steps. They turned up without a full brief to the property, however their level of professionalism was astounding. They were extremely cognizant of health and safety and ensuring no damage to the piano. They came back later in the day with an additional resource to assist in the difficult move. I am stocked with their service, professionalism, consideration of health & safety. The piano belonged to my Mum who passed away four years ago when we were overseas, so it has considerable sentimental value. We have lived in many countries around the world and had never used Crown. Whilst this is not a big job, it personally meant a lot to me. We will certainly use Crown in the future and recommend to friends and family. Please pass on our thanks to the team who have really done you proud.”

Helen & Jimmy

June 2019, Blenheim to Auckland

“I was really impressed with the service on packing day. The crew were very considerate and really well mannered. All the Crown Staff provided excellent service, from beginning to end, with patient personal support and great advice. Every part of the move was handled well. The service from the personnel involved, in NZ and the UK was exceptional.

Overall, the experience was outstanding. I would highly recommend this company and would use them again, without a doubt.”

Valerie

May 2019, Nelson to the UK

“Extremely professional, showed great skills in organising the team and excellent packing and unloading skills. Great leader with passion in what he does. An individual that will take the right way not the easy way.

Overall, very professional and prompt in giving quotes and feedback. One of the easiest moves we have had.

We’ll definitely be using Crown again and very happy to recommend to others. Well done team.”

Ronnie

April 2019, Auckland to Hamilton

“I was kept very well informed throughout the move. They took on any concerns regarding timing we had and dealt with them very efficiently. Totally happy with the way we were dealt with.

Both the packers and un-packers did an exceptional job and on the basis of the way they worked and the co-ordination we received from Ros in Auckland we would definitely recommend you to others.”

Diane

April 2019, Waipukurau to Darfield

“This is our second move with Crown, and the new tagging system is fab. Great to use Crown, you all performed so well, stoked we chose you.

Marc

April 2019, Rotorua to Picton

“All in all the entire move was a great experience, so thanks to all involved.
Special mention of the two lads who pack up our home in Auckland; Jess and I were very impressed by their speed of work, tidiness, consideration & manners. We were super impressed with their skills in packing particular items such as Harpers toys and fragile items.”

Kirk

March 2019, Auckland to Australia

“I used Crown to move from Auckland to Toowoomba in 2013. My stuff has been stored since then in a storage room under my house. I unpacked everything on the weekend and was fearful my leather sofas and white cabinets would be ruined by mould or damp. I was thrilled that all my items were in pristine condition and still smelled like new leather.

This is because your guys meticulously wrapped and moved my items that not even a scratch was present.
Best movers EVER!! Thank you!”

Natalie

April 2019, Auckland to Australia

“The team who packed and moved our things were excellent. They were efficient without compromising the quality of their work.
We were particularly impressed by Rangi who was on the team both days. Very happy that everything arrived safe and sound. Many thanks.”

Jethro & Jessie

March 2019, Wellington

“We just wanted to thank you and all of your team in NZ for a great service and such a smooth pack up. In particular Dave, Blake, Richard & Marcus were amazing. Very polite, accommodating and easy to work with. They were great with our daughter and made what could have been a stressful situation very straight forward. They really did work like troopers, especially in all that heat!
People are very quick to criticize these days, so I think it’s very important to also give good, positive feedback where possible.
Many thanks and kind regards, Jess.”

Jessica & Tomlyn

March 2019, Christchurch to UK

“First time ever using a removal company, so we were a little hesitant. Crown Relocations and Liana’s expert team did everything.
Planning, wrapping, packaging, labeling, transport and storage.

Would recommend Crown to everyone and anybody!”

Peter

March 2019, Hamilton to Storage

“I’d like to take this opportunity to THANK YOU all for helping out my big move all the way from Brisbane to Auckland!
Without you, this would’ve not been possible for me and my husband to settle in and start our new life adventures in less than two weeks!
Thank you, thank you and thank you so much for everything you did to make this move fun, non-stressful, efficient and convenient!

Please pass my sincere thanks to all people involved in this move! And I will certainly book you for my next move if I have to move back or somewhere else around the world!”

Grace

February 2019, Australia to Auckland

“I found all four men very approachable and easy to converse with. Their packing and unpacking skills were really amazing and I was totally impressed with them. They couldn’t have been any better.

I would definitely recommend Crown Relocations to anyone who needed these services and most definitely use their services again. I have used another removal company before and would not recommend them to anyone.

Thank you all so much, you are well worth the cost. I can’t say enough about you or your service. Once again thank you all it was total peace of mind for me.”

Carolyn

January 2019, Auckland to Rotorua

“Recently I received my delivery of US belongings from Crown Relocations to my New Zealand home. The delivery went very well. I was contacted prior to them arriving to make sure I was aware of their arrival and I was ready to receive them. The two gentleman showed up on time and were extremely professional and respectful.

They took great care to ensure things were unpacked with care and consideration for which room they should be placed. They took all the packing materials and cleaned everything up as they left. The two gentlemen were efficient, polite and made the process go very smoothly.

I am very impressed with the overall Crown Relocations experience. From the beginning stages while I was in the US through the final delivery, I had great communication from both the coordinators, they always kept me updated and handled all my questions with grace and professionalism. The process couldn’t have finished any better when those two gentlemen showing up and making my final delivery a breeze. I can’t thank you all enough. A move of this distance and over this length of time is ripe for problems, but Crown Relocations was the positive part of my experience. Thank you all so much. I appreciate all your efforts.”

Dawn

January 2019, USA to Auckland

“Because our home delivery of goods had to be split over a few days, we still had a container in your depot that contained an important Christmas present (for my wife’s mother). Steve, Reg and the team went beyond the call of duty.

Steve took an anxious call from me at 8pm on the Friday night, while he was at the movies! And I quickly found out that he had arranged with Reg to find the present 🎁 in the stored container that very evening. We collected the item from your depot at 7.45am on the Saturday morning and not only was it waiting there in reception for us, but a team member carried it out to the car for us without being asked.

That’s fantastic service!! Please pass on our thanks to the team who worked on our job. Going well beyond the call of duty! Thank you.”

Richard

January 2019

“It is my experience that I more often receive a level of service from suppliers/providers far less than I expect. I am pleased to say my experience with CROWN from the time we were telephoned by a “Rochelle” to the time delivery was effected by a “Max” and “Edward”, was superb.

Everyone involved were thoroughly professional. Everyone did what they said they were going to do, and did so with a good attitude and courtesy.

Thank you. I would happily recommend the excellent service we received from CROWN.”

Annie

November 2018

“I am writing to remark on the professionalism of the job Crown Relocations carried out in my move from Dunedin to Wellington. From the beginning of the process until the end, the sheer dedication of the team stood out. I was incredibly impressed with the fact the mover arrived early before pick up time and collected my things with minimum fuss.

My belongings arrived with me a long time before the 10-15 days mentioned on the form. I was faced with needing an urgent document and the team managed to get my boxes to me during the Easter holidays! I sent a message on Facebook at 10.00 pm on Good Friday. I had my boxes by 2.00 pm the following day. Without this service, I would have been forced to cancel my trip to the US consulate in Auckland to get my Visa.

I can’t thank Crown enough for their silver service treatment. A huge thanks to the Operations Manager Mike who dealt with my query while on holiday, and to the movers who delivered my things with a smile. I will recommend you to all my friends!”

Rosel

“All of the packing and delivery guys in Auckland were great, but it was Mark who convinced me I should move with Crown. Mark, who was my first point of contact was very kind and professional. My dog a ‘staffy‘ who usually barks when someone is at the gate didn’t, in fact he walked Mark to the door. That tells me a lot about a person. He explained everything that would happen from start to finish, the timeframe and took an inventory. He kept in touch and I knew he would be immediately available to answer any more questions I had.

The Palmerston North Destination crew – Aaron, Kane and Pat arrived in a truck to my home in Opunake from Palmerston North on time to find me sitting outside unable to gain access. The real estate agents were no help as the keys were inside and I only had the remote for the garage door that did not work. I was in tears as I was exhuasted from the long trip down. They were so kind and helped me, asking where I wanted this and that, chatting to me the whole time. Everything was put together and after asking if I was okay, which I was by then left in the truck with a toot and a wave sihing me well in my new home. Not one single thing was damaged.

Thank you!”

“Dear Debbie,

I would like to express in the most unreserved terms my appreciation for the very high quality of service that you gave in transporting my goods from Finland to New Zealand.  At every stage you and your colleagues offered the highest service. 

I would recall your initial call to Finland when you explained the tax complications and helped me through the various stages. By comparison the other NZ company who were advised to contact me did absolutely nothing at all. I would like to mention your Finnish counterparts: Frans was the perfect gentleman and ensured that my two sauna stoves were sufficiently well-protected with extra packing, and happily they appear not to be damaged. I very much look forward to building my sauna! As far as I can see nothing has been damaged, the books have not suffered dampness or mould, and none of the fine Finnish china has been broken or chipped. This is unprecedented over my lifetime of international moves! 

I would also mention the gentleman who studied for some years in Wales and who drove to Kuopio from Helsinki to collect my stuff – I trust he managed to have supper with his grandmother before returning to Helsinki. 

I would like to thank Tania, who was most attentive, efficient, and quite charming in correspondence. Finally thanks to your two professional and helpful fellows who turned up promptly yesterday morning at 8 am.

So, all in all, thanks very much. This was a very small job for you, but you offered the highest level of service.

Sincerely,”

Nick

“When you said “Wednesday, Thursday and delivered Friday” it sounded just too good to be true. It all happened!

Our first night in Wanganui was at a motel where they allocated us the honeymoon suite. The washing machine disconnection was way beyond our best endeavours. So, we left $50 and a wrench on top of it, payable to the packers upon disconnection and delivery to Wanganui. We had a walk round before we left with only two blokes who got a $50 tip each. They reckoned it wasn’t necessary but we disagreed.

Did you say insurance? Our stuff arrived in perfect shape. The packer gratuities were money very well spent. Who needs to help insurance companies build even more sky scrapers?

The blokes here were just great too. Three of them got a final $50 each. They too reckoned it wasn’t necessary. We disagreed. THANK YOU all for a great job, lovingly done. The happy home is now in Wanganui. The brand new home is twice as nice as the Orewa one for only half the price. Our Wanganui Activity List has 23 places to find and explore. We are like two kids turned loose in a toy shop. The Australian Terrorist hound is in Doggy Dreamland with her very own back yard here.

Your very best advertisements, satisfied customers. You are champions!”

Fred and Lorna

“I really appreciate the support you offered me with my recent move to Australia. Your service was brilliant at both Crown New Zealand and Crown Australia, and your very easy ‘door to door’ service meant that I could concentrate on my own personal commitments.

Your entire team was very professional and I would recommend the Crown service to anyone looking to relocate either domestically or internationally.”

Sonny Bill Williams

“To Whom it may concern,

I would like to give some written customer service feedback of my recent experience using your Crown moving and storage service.

I feel compelled to do so for the acknowledgement of the excellent service that I received. I had recently moved down to Wellington where I needed to place my property in storage immediately for an unknown timeframe until suitable accommodation could be found.

And this is where Heather became involved with my situation, due to the unpredicted situation it was quite an unsettled and stressful period of time for myself, and this is when you really appreciate someone like Heather, who’s professional, warm and friendly manner makes a huge difference when you have multiple issues that you are trying to resolve, while being new to, and unfamiliar with the Wellington area.

Heather guided me through the options, process and costs, and also arranged the easiest way for me to complete the paperwork due to my limited internet access. During this time Heather kept in touch in regards to any developments for my situation, informed me of the costs to date, she worked within my situation, and displayed great organisational flexibility. In regards to the physical moving of my property I found both pairs of moving men friendly and professional.

Heather is an absolute asset to your company, it was good to feel that one of my issues was not an issue for me, and that someone else was effectively dealing with it. The moving men were friendly, courteous and professional.

On this bases I have already recommended your company to someone who may be moving soon, and would not hesitate to recommend you to anyone else who needs a moving and storage service.

Sincerely”

Michael

“Hi Andrew

I just wanted to express my sincere thanks for arranging at short notice, the move last night.

Ken, Jesse and the team did an amazing job. The relocation was done very efficiently. They were a great team — very well led and professional in the manner in which they executed the task at hand.

Please convey my sincere thanks to the team.

I very much appreciate the outstanding support that Crown Relocations is giving to the Fletcher Penrose Campus Redevelopment.

The programme is very tight and having your team’s support helps significantly in making the redevelopment a success.

Kind regards

Clive

Hi Mark,

I just wanted to tell you what a fabulous job your packing guys did! Not a single item was broken…from antique vases to crystal champagne flutes, and I had so many mirrors! I would be happy to recommend you all to anyone traveling around the world with their precious belongings. 

Thanks so much to all concerned…well done!!”

Janet

Hi Athol and Luke,

I would like to pass on my thanks to Claire Minty (Customer Relations Manager – International) who recently helped my husband and I with our move to the U.S. She was incredibly responsive to our every enquiry and even out of her way to proactively look into moving our dog when the other company we were using had a disrupt.

I’ve relocated internationally a few times over the years and this was the most efficient and courteous customer service I have experienced.

The packing team were also very professional and polite. I was there at packing day and they took genuine care of our personal effects.

I will definitely look to use Crown in the future.

Kind regards”

Rachel

“To whom it may concern.

On behalf of our company, I would like to thank Crown Relocations in Christchurch for an effortless and stress-free move. 

From the start of the process through to the end, all Crown staff were professional, helpful and friendly. They all appeared to enjoy their jobs!  I was also impressed with how splendid the Crown Relocation truck looked.

Wishing Crown Relocations every success with their next 50+ years in the business.

Kind regards”

Charmaine

We were very excited about moving our family to Auckland from Seattle. As we got closer to the move date, the stress of finding a rental home that would allow our dog started to build up as we weren’t able to make any headway in the fast moving market, especially being remotely located. We also wanted to be in one of the selected list of school zones for our kids.

When we engaged Crown and Stephanie, we immediately felt more relieved to have a reliable person on the ground, who very well understood what we needed. We had a home to rent that allowed a dog and was in a good school zone within 2 weeks!

I can’t say enough about how relieved we were at that and are very thankful to Crown and Stephanie for their help with our cross-continent move!

Tushar & Nagaja

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