Request a free virtual survey
All you need for a touch free ‘contactless’ video quotation experience
STAY SAFE – ANYTIME – ANY PLACE – NO SALES PITCH – NZ BASED – NO HASSLE – EASY AS!
In these difficult times we encourage you to use our contactless video survey technology for all of your quotation needs.
It doesn’t matter how remote your location is, how big your move is or what time of the day it is, our video survey’s takes the hassle out of getting an accurate moving quote. There is no waiting around for a home sales visit, all you need is a smartphone or tablet and data connection (WIFI) and you are ready to go.
The video quotation is modern, more accurate and more focused on your actual needs than a traditional home sales visit. The two way chat and video walk through delivers an improved customer experience and greater quote accuracy all at the same time.
Being in the midst of the COVID -19 pandemic necessitates us to be concerned about social distancing and physical contact. This technology is ‘contactless’ and very easy to use. The only preparation you need is an appointment time and to download an app.
This service has a positive environmental effect, given the significant reduction in carbon emissions. It is the environmentally friendly way to arrange your quotation. There is no need for a consultant’s vehicle to be on the road. Our video consultation service has enabled us to take six vehicles off New Zealand’s roads, reducing our km’s covered by over 100,000 kilometres a year.
A summary of the benefits of a video survey are;
- If you are time poor, work rostered shifts or too busy to be home during work hours then we can arrange an appointment at any time and seven days a week.
- You have the benefit of a ‘contactless’ appointment without the safety risk of having a stranger in the home. (from outside your normal ‘bubble’)
- Our survey consultants are all employees and domiciled in New Zealand. We do not contract out to overseas based call centres where operator’s may not understand our place names or the local geography.
- Video surveys are quicker than a traditional home visit, you have a more focused and personalised experience based upon your actual needs, without the sales pitch.
- Generally our customers love this new approach, especially if they have moved before and found the home visits time consuming
- All customers are asked to complete a feedback form, after their video consultation. We currently average 4.9 stars out of a possible 5 with feedback sourced by a 3rd party, not ourselves.
- Video surveys are recorded and safely stored on a secure platform. If necessary they can be reviewed and quickly clarify exactly what was discussed and agreed.
- Our videos are subject to strict data security protocols and deleted from the system after a period of six month. We only collect and store personal information from customers in order to provide relocation and relocation-related services to them.
Crown Relocations can provide a competitive, obligation free quotation, at short notice, to or from anywhere in NZ or worldwide. To request a FREE Quotation please complete the form below or call us to discuss your needs on: 0508 227 696