Introducing Kerry James - Mobility Service Manager
Kerry James is responsible for the World Mobility team’s supply chain management and coordinating the delivery of relocation, immigration and settling in services. Kerry also employs, trains and manages a NZ based team of 15 Crown relocation and immigration consultants
Kerry has been with Crown since 2002 and moved from the Moving Services Division to the World Mobility team in 2009. After a further four years as a Corporate Account Manager, Kerry took up her current role of Mobility Services Manager in 2013.
Kerry is well versed in the management of ‘high volume’ relocation/ mobility accounts and in the functionality of our IT services. One of Kerry’s significant achievements in her role has been the development of our PA for the Day service which has grown to become an essential service for many of our largest corporate customers.
In her role Kerry works closely to ensure our accounts they receive the best possible advice and guidelines around their international and domestic assignments. She maintains a global network of service partners from accommodation providers to immigration specialists. In general terms we can provide mobility services to or from any of the world’s major cities. All of Crown’s providers are monitored and managed in accordance with our supply chain, data management and service partner protocols.
If you could live anywhere in the world where would it be?
The Maldives…. however being in mobility I have to say I’d need a lot more information to support an informed decision around that!
What is your daily mantra, or inspirational quote?
My mantra is to always care, even if it doesn’t feel that important to you it might be to someone else.
What are your top three bucket list experiences?
1. Travelling with my family, going to as many places possible. It’s a great experience for everyone, people tend to really open up and embrace children, which can allow you to see a whole different side of the culture of a country.
2. To do a marathon overseas, London perhaps.
3. Sail from one country to another.
What do you feel are the biggest challenges for organisations who have a mobile workforce today?
Immigration compliance has always been a challenge. Increasingly so for New Zealand based companies, with political pressures resulting in heightened stringency, along with a rise in general awareness around the consequences of non-compliance.
What part of your role with Crown World Mobility do you enjoy the most?
I love the fact that we have the flexibility to really tailor our solutions to meet our customers needs. Mobility and relocation is such a unique and multi-faceted industry you learn something new everyday. Being able to take these learnings and make a real difference for the customers under our care is a great feeling!