Corporate Customer Feedback
Crown World Mobility New Zealand help organisations manage both their global and local talent. In collaboration with our international offices and subject matter experts. Crown’s Mobility Specialists support our corporate clients in ensuring their employees are able to perform to the best of their ability, wherever they are located. Read what our customers say about working with us…..
“From beginning to end, the whole experience with Crown was simple, efficient, fast & stress free.
Our consultant was really lovely & very easy to talk to. She was very professional in her communication & prompt to resolve any issues as they occurred. The packers were incredibly talented at packing everything into the truck. They were professional but friendly & had a good sense of humour. All Crown personnel were kind & really cared about us & our belongings.
We’re genuinely impressed with the outstanding service from Crown.”
“We had an amazing pack & delivery teams. I sent an email after both to say how exceptional they were. They were all very professional, courteous, efficient & very accommodating to all our requests. We were truly appreciative to have crews whom we felt comfortable in handling our personal belongings. Sharon was our main point of contact & absolutely made our move so easy with her exceptional communications. We aren’t experienced in moving at all, so having the help was amazing.
I would not hesitate to recommend Crown for its professional relocation services but more importantly, exceptional people. I didn’t stress much about our move which is a great thing. We will definitely use Crown again.”
“Crown staff were very helpful & compassionate throughout my relocation.
Kerry, Nikki & Stephanie were excellent & very knowledgeable, making my relocation a very smooth & easy process. We’re really pleased with their support & assistance.”
“Nikki always explained everything clearly & helped me with any queries that I had.
It would have been a complicated process especially during this Covid time but Crown made everything simple every step of the way.”
“Everyone was very polite, kind & helpful especially my consultant Nikki.
She’s been great in helping me with travel & home search while in isolation.”
“Janet was a pleasure to work with. She worked with us to meet a very compressed timeframe. The overall moving process with Crown was simple, and everyone we worked with have been very helpful & they kept us informed every step of the way.
We have moved with Crown 5 times now & will always be happy to use them again in the future. It was a very good experience every time!”
“Janet facilitated our move at a very difficult time for me and my family, but she was cheerful and helpful right from the beginning. From the staff in Dunedin who assessed out belongings right to the ones who delivered them to our new place in Auckland, they were all very professional, friendly and competent. We were especially grateful for Janet who showed that she really cared and made us felt safe and trusted that everything will be okay even when we had to make changes to our move.
We were very well looked after by every staff from Dunedin to Auckland. You have the best people in Crown. Thank you so much again for a smooth process and for your genuine care.”
“I feel ‘simple’ is a bit of an awkward term as we moved with Crown in the middle of the pandemic. I would like to say that Crown was extremely helpful and supportive and has made our lives a bit easier in very difficult and uncertain times – so definitely a very positive experience for all of us.
Janet did a wonderful job and was very supportive throughout our move. I am sure she was going through difficult times as well given the global situation. Despite the uncertainty everyone was experiencing, she remained calm and gave excellent advice and feedback. She was lovely to deal with. Relocating is challenging even without a pandemic and we were glad to have your support in our move to the other side of the world.
Thank you and wish you all the best.”
“Amisha was always available to allay my concerns and I really appreciate the text messages and phone calls she made at odd hours. Also meeting her in person in a café below her office was just what my girlfriend and I needed. An open, honest, friendly and frank discussion using her knowledge and expertise of the immigration system and processes.
Thanks to Amisha we both felt reassured and empowered.”
“My consultants were Nikki, Stephanie and Amisha. All three have been extremely helpful, always answering emails and calls. From visa applications (even more complicated than usual with Covid-19), to the house search and relocation, we always had someone trustworthy to rely on, which was extremely important to us when facing with such a big change during a pandemic and with a little baby on board. We are profoundly happy and thankful for your extremely professional and helpful consultants. We wouldn’t have made it without you.
Thank you from the bottom of our hearts and congratulations for your efficient team work, accuracy and professionalism.”
“Janet was wonderful! She walked me through the tricky process really well and kept me in the loop with all progress the entire process. All other personnel I dealt with were also extremely helpful.”
“Nikki and Stephanie were both very helpful. They understood our needs very well and approached them professionally and promptly. We felt so much at ease with their help especially with moving our whole family, children included, from the quarantine facility to our new apartment. We’re extremely thankful for their support.”
“Crown was a pleasure to work with. It was very easy to communicate our move as everyone was extremely helpful. My moving advisor was quick to respond and manage my relocation. The moving team in Auckland and Hamilton were friendly, efficient, and professional. I would gladly use Crown again.”
“Sue was an absolutely fantastic introduction to our adventure in NZ. Every email and phone call was personal, informative and exactly the information we needed. We couldn’t have found our apartment without her help and couldn’t be happier with our choice because of the guidance she gave us. It was great having Sue on our team, and we are 100% happy with the service Crown provided”.
“The service from Crown and particularly Janet were excellent. Immediately responsive, knowledgeable and totally helpful. Thank you Janet and all at Crown!
I am totally happy with the relocation services you have provided.”
“Damian has been fantastic through the whole process. Due to the pandemic, rules were ever changing but he kept us up to date with all the developments. He is due to complete the application process by contacting immigration and activating our special purpose visa application once we are in quarantine. The process would not have been possible without Damian’s help.”
“Wonderful service overseen by the highly efficient and flexible Janet. Ed and Max, the delivery crew was extremely hardworking and helpful. We have used Crown three times under the leadership of Janet, and each time an exemplary and very well-managed project.
Crown delivers in their promise to execute a smooth, professional move, removing as much stress as possible. I highly recommend their services to anyone considering a global relocation. A huge ‘thank you’ to everyone involved!”
“Unfortunately I cannot be eloquent enough to describe the support and service that Janet has provided us. We have recently relocated to New Zealand and have faced many circumstantial challenges in the current Covid climate. Janet has been excellent. She was professional with a perfectly balanced personal touch, quick to respond, and accountable and has the friendliest character. She could satisfy all our questions and needs (and there were many!), and did it with enthusiasm. Nothing was too hard for Janet.
Even though Covid regulations changed the way we travelled and bureaucracy was complicated and dynamic, Janet made every effort to ensure that all our relocation plans were perfectly timed. To my family, Janet has made a difference and has been absolutely superb!
I recommend Crown and will not hesitate to use them again.”
“To say I was impressed with the professionalism, kindness and efficiency of the team that moved my wife and I from the USA to Christchurch would be a profound understatement and an injustice to the amazing work this team did.
At every step of the process, we knew exactly who was doing what and when. We were regularly kept informed of the next step, or where our belongings were in transit to New Zealand. Moving teams in the USA always turned up exactly when they said they would, they were professional and friendly. Then when we arrived in New Zealand, Jo-Anne was amazing helping find us a new home, visiting each possible property while we were in quarantine in Auckland, and sending us a commentary and video of possible properties, then following up with a phone call to discuss. Again, just amazing.
Thank you all so much for an amazing job well done, we could not have done this without you. If you ever need a reference for a potential client, please feel free to pass along my details. I will only have praises for Crown and your team to offer! You’re just outstanding at every step in the process.”
“The whole Crown Mobility team has been just fantastic to interact with, but with Janet does absolutely deserve a special mention. This particular stretch of 2020 has been a stressful time for everyone, and Janet still managed to make this the easiest, most low-stress move I have ever made. Crown consistently gave me excellent service within a framework of very carefully explained procedures — lots of communication, and coordination of the team to meet my moving deadlines.”
“We were extremely impressed by Janet’s professionalism and kindness. She kept us all informed throughout the move, which was more stressful because of the Covid-19 situation. Janet was proactive and good humoured throughout. We are very grateful to her.”
“From the coordinator to the packers-movers, I can’t speak highly enough! Everyone was very kind and polite. I have never come across a company where everyone is on the same page for customer service. Crown is one of the best companies I have dealt with anywhere. A ‘BIG THANK YOU’ to all!”
“Janet was extremely helpful, knowledgeable, friendly and approachable. I am very happy with her performance and service and attention to detail. Overall, I was happy with Crown’s services both in Australia and New Zealand. Every one was very professional and courteous.”
“What an amazing service from our immigration consultant Amisha! They explained everything throughout the whole process and that helped ease our worries at every step. We could not have hoped for a better immigration advisor and would definitely recommend Crown to anyone.”
“Our Mobility Consultant Nikki was really helpful especially with the travel difficulties as a result of Covid-19. She was efficient and came back to me quickly. I’m very pleased with the support I had and would recommend Crown World Mobility.“
“I have been dealing with Amisha and she has made our experience with Crown fantastic. She was considerate, understanding and empathetic throughout the entire immigration process, and even went the extra mile to make things easier for me. She is very knowledgeable regarding everything that I needed to know. I enjoyed her friendly yet professional approach so much that I would even like to meet her when I arrive in NZ.
I would highly recommend Crown’s immigration services.”
“Kerry very clearly explained the role that Crown could play in organising our relocation and she kept the process well organised. Her knowledge of topics such as the NZ banking system, immigration laws and health cover was detailed and accurate. The organisation of our rental car and temporary accommodation was done smoothly and efficiently. Kerry was very responsive to our messages.
Jo’s help with our house search was invaluable. She understood our requirements and provided thorough insights into the choice of accommodation on offer, which allowed us to feel comfortable in making the decision prior to our arrival.
Overall, Crown provided knowledgeable, efficient and organised support that helped us to smoothly set up our lives in Christchurch. The process and expectations were clearly set out at each step. I would recommend Crown as it provided assistance for what can be a stressful process without any nasty surprises.”
“Jo is amazing. She answered all our question, was extremely friendly and gave us quick intro to Christchurch on our preview visit. It was a priceless experience! In just a few short hours, we were able to get our bearings of Christchurch and the surrounding areas.
The amount that we covered in these hours was very comprehensive and invaluable.”
“I am absolutely delighted with Crown’s performance. They were punctual, information shared in a timely manner, and the staff are more than competent and pleasant to talk to. Special compliments to Janet & Aaron who had looked after our relocation so well.
Thank you so much for the excellent service.”
“We are thoroughly satisfied with Crown Mobility services. We were well looked after by our consultant Nikki.
She was attentive, friendly and prompt in all communications.
We will not hesitate recommending Crown Mobility to everyone we know!”
“We have been very impressed with Crown’s overall service. We had high expectations due to Crown’s strong reputation and these were well exceeded. The attention to detail and professionalism in all aspects of the relocation was of a very high standard. Excellent communication, facilitation and follow up from Janet, and a very high level of performance at both ends of the move by the teams.
Crown was able to accommodate our dates at a late notice and ensured everything fell into place. This was reassuring and took much of the stress out of the move. I would have no hesitation in recommending Crown. The whole process was very efficiently managed, the packing, loading and unloading were efficient and done with a great deal of care. The packing was to a very high standard which minimised all risk of damage. It was also refreshing that all interactions, at all stages of the process were friendly, positive and courteous.
We recommend Crown highly!”
“Marna is outstanding! She explained things very clearly, suggested things that we hadn’t thought about, followed up proactively (much appreciated when we were drowning in move-related emails) and genuinely seemed to care that we had a positive experience with our move. She is absolutely outstanding! The packing crew were very efficient and friendly, they made the packing and unpacking process painless. Crown has made our move from NZ to the US so much easier!”
“I appreciate very much the responsiveness, kindness and efficiency of my consultant Kerry. I am very happy with the quality of the services. Working with Crown agents has made things easy and efficient. Highly recommended!”
“Crown crew were fantastic. Janet was very knowledgeable and helped me a lot. All of my things arrived in perfect condition and it took a lot of the worry out of the process. It made our move from another city a lot less stressful and it’s the first time I’ve ever used movers like that.
I would definitely do it again and would definitely recommend Crown World Mobility!“
“Nikki was amazing and so supportive. With all the uncertainty that has been happening, it was very reassuring to know I was being looked after so well. From the initial bookings, to the quick changes Nikki got made, to flights and accommodation, I was so impressed and happy with the service Crown provided.“
“Everyone was very helpful and responded promptly each time I had a question. Overall, and amazing team from departure to destination.
Thank you very much for the excellent service in relocating us into NZ.“
“From start to finish, Janet was responsive and helpful.
In a stressful relocation for my family, she was a source of comfort and reassurance. Thank you!”
“The performance of Damian our mobility consultant was extremely satisfying. He gave us clear and honest advice, which led to a very fast and smooth visa processing. He is extremely professional, polite, friendly, supportive and always available.
Our experience with Crown World Mobility was hassle-free.“
“Relocating to a new, far-flung country is stressful in the best of times. Crown and my relocation specialist, Janet, were absolutely wonderful! From the start of the relocation discussion to when my household items arrive Crown and Janet were with me every step of the way.
Having relocated countries in the past on my own I know how difficult, time consuming, and stress inducing the processes is. With Janet at Crown World Mobility I had little to worry about and the process was extremely smooth.
I am so glad I was privileged enough to get to work with such a wonderful company and relocation specialist. Thank you!”
“Our consultant met all of my expectations and non-standard requests. She was patient and very helpful.
The team were awesome too! From logistics to packing and unpacking, nothing was too hard for them.
Overall, we are thrilled with the whole move. The crew at both ends were simply wonderful – they went above and beyond duty.
They were truly fantastic and a good reflection on Crown.“
“Damian our immigration adviser was simply brilliant in all aspects of dealing with our immigration and legal requirements and all the complexities surrounding a family of four with 3 different citizenships, one of which from a very difficult country. Damian fully understood all the technical details of the process, advised us on a very timely and swift manner. His credibility and communication skills with the Immigration Offices, and equally a very positive, friendly and solution-driven approach, gave us full confidence that we are in great hands and all matters will be sorted as early as practically possible.
I would say that the immigration service we received from Crown was impeccable, exemplary and outstanding! Damian is an added value to the company and must be praised for the quality of his work as he has been instrumental in the delivery of a successful immigration application.
We highly recommend Crown World Mobility, particularly its immigration service to everyone we know!“
“We were super impressed with Janet. She is very helpful and great to work with. She’s always on top of things and made the whole relocation process a breeze. The packing crew in Vancouver was outstanding and efficient as well as the unpacking crew in Dunedin. They worked super fast and very helpful all the way.
We highly recommend Crown World Mobility to our friends and family members.“
“My consultant Carolyn was very helpful and prompt in helping me with my needs.
Excellent service from all Crown staff. Thank you so much!“
“Carolyn was very thorough, articulate and friendly. Overall service from Crown Mobility was fantastic and professional on every front, we’re totally satisfied. They are such an asset to us at this normally hectic time. We highly recommend them to anyone moving.“
“Trish was awesome, always in contact and never did I feel as if I didn’t have the information I needed.“
“Janet has been a jewel in this slightly difficult process. Somehow she managed to keep very calm when we were stressing out. She was fantastic in coordinating our move, which seemed simple, but could have become more complicated if some pieces were not falling into place. All in all, we had a great experience and very pleased with all the services provided by Crown.“
“I would like to thank Zsofia very much for her service and being very supportive in all matters. She was so helpful and cooperative.“
“Moving is extremely stressful especially moving around the world!
Our consultant Janet, was fantastic and responsive. She was always able to answer my questions within a day and she provided everything we needed for a smooth relocation. Our shipment arrived much sooner than anticipated, 7 weeks as opposed to 12!
Everything was well coordinated. The service provided by Crown was exceptional.
It was smooth, fast and easy all the way.“
“Janet was amazing throughout. She was extremely reassuring and encouraging at the start during one of the most stressful periods of my life to date and made me feel confident about the future move. Throughout the process, she continued to be open and responsive and everything went very smoothly. I loved how she remembered the name of my cat and child and asked after them, the personal touch!
In addition to Janet being amazing, Rochelle was great at coordinating the movement of my goods from storage – she’s super friendly and helpful!
Totally satisfied with Crown’s friendly, responsive, professional and high-quality service.”
“Amisha was with me every step of the way. She was extremely helpful, proactive in participating what would be required and always available to answer questions. She is friendly and an absolute pleasure to work with. Her assistance in the process has been 100% worth it. I would recommend her anytime.
Overall, we had a pleasant experience with Crown. Good communication and efficient at managing the whole process.“
“I was thoroughly impressed by Crown at every stage of my relocation. Janet was amazing and went above and beyond to make sure the move went smoothly, and that I had appropriate expectations every step of the way. I especially appreciate her assistance and advice with helping me bring our pet over.
I can’t imagine doing this relocation without Crown’s help. All the people we interacted with were friendly and professional. From Gail who drove us around Auckland showing us different areas, to the crew in Tallahassee who packed up our stuff, everyone provided excellent service. Our shipment arrived less than two months after our packing date. All staff we interacted with were friendly, patient, and professional.
Our move around the world could not have gone smoother. Crown really helped ease my anxiety for a move with this distance. Would definitely recommend Crown to others!“
“Janet has been a pleasure to work with. She is professional, prompt and had provided an excellent service, valuable insights and information. She contributed towards making our relocation seamless and a highly positive experience.
We are so very pleased with the temporary accommodation that has been arranged for my family! Excellent service overall.”
“We had a wonderful relocation experience. Janet is very helpful and all the related staff are supportive, efficient, considerate, and displayed good attitudes and manners .
Our queries were responded quickly even in the weekends or after working hours. Crown’s door-to-door relocation service is highly recommended.”
“Absolutely amazing people work for Crown. I would recommend Crown to anyone planning a relocation. I was touched by our consultant’s care and understanding of our needs and how responsive and professional she is.
We are totally satisfied with Crown’s help with our immigration, travel and home search in Auckland.”
“My consultant Janet was excellent, can’t fault her in any way!
Excellent service from Crown – we got the feeling the people enjoyed their work and also like that you reuse cartons and collect your waste.
Everyone was responsive and great to deal with. A hassle-free experience! Full marks!!“
“The team lead by Andre and supported by Natasha, all worked tirelessly every day in very trying conditions, given the owner had not moved out on time.Both Andre and Natasha are very impressive young people, which Crown should be very proud of. They were extremely flexible and amended the plans daily to suit our needs. We had other boys in and out during the week to help with heavy lifting, all of whom worked extremely hard and we wish to express our gratitude to all of them for their utmost professionalism.
And to Sharon, a huge thank you! You have always been the same from our first meeting three years ago for our move from Australia, and our two subsequent moves domestically, your professional supportive service has been unwavering.
Although we don’t want to move again anytime soon…. when we do, we look forward to once again using Crown’s excellent services.“
“Professional service throughout! Crown indeed went the extra mile.
Janet made this transition as smooth as possible and we’re forever grateful for all the assistance she offered. It was so convenient to know that a relocation such as this (moving to a new country), was all taken care of. Nothing was overlooked, we were constantly updated on any progress made. Perfect unpacking (nothing broken, nothing missing, nothing pending) was the absolute cherry on the cake for us!”
“Geraldine was excellent to deal with. I’m sure she is dealing with many people every day, but she makes you feel like you’re her only client. Very prompt on the phone, excellent follow up and nothing was too difficult. The whole move was an easy process. Everyone was great to deal with. Nothing was broken and nothing was lost”
“Our move manager, Janet was incredibly communicative, patient and helpful. Everyone we met along the way, including the crew who packed and delivered our belongings, was very professional. Efficient, kind and helpful.”
“Our consultant Nikki was always very responsive and fast to solve every problem. Every difficulty was well responded by her. Crown has handled my case efficiently and gave the best advice with the information that they had. They knew how to react to changes and inconveniences of the problems that I encountered.
I would recommend to anyone who would want help with immigration application and relocation.”
“Janet and the rest of the team including the driver were so accommodating, very effective in what they do, communicated clearly and responded immediately. Thank you also for choosing a nice accommodation – we felt so welcomed.
Thank you for the whole experience, we are very satisfied. Excellent job, well done!”
“Stephanie was outstanding! She went above and beyond to find the perfect home and location for our family to suit our needs. Stephanie listened to us and was ever so patient with our changes in mind, reassuring and supportive, which was exactly what we needed. Nothing was a trouble and she was so kind towards our two young children. On the day of the move Stephanie was an incredible help – Honestly, I hate to think what this whole experience would have been like without her and really want to thank her for all the help.
Moving to a new country was made just that much easier with the support of Crown and all the different teams we have been in contact with along the way.”
“Very pleased with keeping me connected with what was needed for completing documentation, and what was happening before, during and after the moving processes. Thank you for your clear guidance and excellent communication. I was extremely pleased with the whole process – it was easy and smooth for me, and I am very thankful.
I have used Crown for several moves now around the country, and one move overseas. In every move I have had with Crown, they’ve been very professional, caring and consistently keeping me informed of process and progress.”
“Our Relocations Consultant Veronica was “BRILLIANT” with everything. She was absolutely awesome with finding us a really nice house that ticked all the boxes and all the information she provided regarding the schools, transport and more.”
“Zsofia was a great communicator throughout the process. She was always pleasant and very knowledgeable. Zsofia sent emails and made telephone calls to me when things were more complex to make sure I was comfortable. It was a great experience. I am very impressed with the overall Crown Relocation experience. From the beginning stages while I was in the US through the final delivery, I had great communication from the Crown team. They always kept me updated and handled all my questions with grace and professionalism.
The process couldn’t have ended any better when these two gentlemen showed up from Crown Relocations and made my final delivery a breeze. I can’t thank you all enough. A move of this distance and over this length of time is ripe for problems, but Crown Relocation was the positive part of my experience in moving to NZ.”
“Our consultant Mary went out of her way; above and beyond what she needed to for me. She firstly took time to understand exactly what my accommodation needs were; gave me good insight into the property market in Wellington; and talked me through the whole process. She was very organised, totally flexible, working around my working hours; used her initiative: phoning and texting property managers and agents; always looking out for me as her client. Ensuring that she was doing the best for me, rather than just accepting the first property that came to hand. She was very likable and a good ambassador for Crown.”
“Crown have supported me in several fields over the last year in moving to New Zealand from the UK. The service provided has been clear, consistent and appropriate throughout and bottom line professional in its delivery and execution.
During the last ten months I have relocated from the UK to New Zealand, this would normally be quite a traumatic experience, but the support my wife and I have received from Crown has made this experience as painless as possible.
We used several Crown services including obtaining VISA’s, school search, property rental search and the provision of temporary furniture whilst we awaited our furniture to arrive from the UK. All of these services were excellent, the consultants were engaging and very supportive throughout, each person was well versed in the services they were offering and any options that we needed to consider.”